RackUp+Go Reviews 

Great company to order from. Things were clear and communication was perfect. Shipped as described and arrived on time

Went flawlessly. I was a little worried because i have never heard of Rackup ans go. Got my refridgerator fast and free shipping and it was a great price.

EDIT:

Check out my google review where I could post the documentation substantiating everything I said here.

This company is lying and misleading. They act like a petulant child when things don't go their way.

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I am writing a thorough review for RackUp&Go as they are not being honest with everyone in their responses.

I ordered a Thule Transporter Combi Hitch Cargo Box. It arrived damaged and my issue with RackUP&Go is how they have treated me from the return going forward.

The easiest way for me to explain my experience is to describe it as my favorite western film…“The Good, the Bad, and The Ugly.”

THE GOOD: Ordering the product was easy, they shipped it quickly, and when it arrived damaged, they quickly set up a return. The price point was excellent when compared to other sites, and they even offered 20% for a special sale on Thule.

THE BAD: Once the return had been set up, they ghosted me. They use a carrier service called “LTL,” which is a very inexpensive way to ship products, as it is picked up by any random shipping company who wants it. There is no tracking like you normally get when ordering something shipped with Amazon, UPS, or Fedex. You must be present to sign, complicating timing with people who work. The carrier who delivered the Thule Cargo Box damaged the product. Not in a cosmetic way, but damage which made the box essentially useless. It was no longer secure, no longer watertight, and frankly not worth keeping. If I could attach pictures, I would.

Once I started the return, RackUp&Go moved quickly and were responsive. They started a claim with the shipping company and informed me of this. I asked to have a phone number to speak with someone to better understand the process. The only number to call is an answering service, who took multiple messages from me, but I never once got a call back. The shipping company offered a $125 credit. I emailed back that I would accept $500. I came to this number because I value the cargo box at $500 and the hitch assembly at $300 (total purchase price was ~$800). The box is severely compromised with structural damage and not worth anything (in my opinion).

RackUp&Go said they would set up the return, and the next day informed me that a return pickup was set for July 6. I immediately responded that I will be out of town and that day did not work. I asked to set it up for an earlier day so I can return it. This is when the ghosting started. I never heard back. I asked them to send me the shipping documents and I did not get a response. After one week, I emailed to find out the status of the refund. Again, I was ghosted.
After 10 days of no responses, I informed RackUp&Go that I was disputing the charge with my credit card company. I also gave a 1-star review, after I received multiple emails to rate my experience. This seems to have finally gotten their attention, and I received a response that they hadn’t received the return, thanked me for letting them know I disputed the charge, and informing me they would respond to my 1-star review.

THE UGLY: RackUp&Go responded to my review by detailing out all their responses to me during the initial damage claim, and conveniently forgetting to acknowledge they went 10 days with no response to me. They did not work with me to set up a return, they ignored me, they never gave me a phone number to speak with a real employee and they never returned my calls. They also implied that I committed fraud by disputing the credit card charge. They had 9 days to issue a refund before I started a dispute, and I informed them of the dispute (which they thanked me for doing). But when it is for the general public, out in the open expanse of the internet, they make it seem like they did nothing wrong. That I am a fraudster out to steal from their hardworking “family” run business. They are lying to all their customers and all their potential customers when they respond like this.

But wait, it gets worse. They then insulted me via email after I sent them an email regarding the misrepresentation of their response. Informed me that they don’t want my business and my account has been flagged, and that they will no longer communicate with me. (Like I would ever buy something from them again). I responded by demanding a refund my money and called them snake oil salesmen.

And to top it all off, they then make a baseless fraud accusation again, in another response to my follow up review.

BEWARE OF DOING BUSINESS WITH THIS COMPANY. IF THINGS DON’T GO RIGHT THE FIRST TIME, PREPARE FOR THIS EXPERIENCE.

All was good except the delivery was at home and I looked and saw delivery had been dropped off. So if I had a problem with the item I would have had to contact u guys.

Delivered on time and questions answered

Very easy purchase… received it in 3 days..

Excellent customer service and extremely fast shipping, I will definitely be look to Rack Up+Go for my future camper van purchases!

I needed a product in a short amount of time and they delivered as promised.

Great product, fast shipping, came with all the parts and was much less expensive thank other sites.

Was sent an open box bike rack when I paid for and ordered a new bike rack.
Not only was the box open and resealed but there was a broken wheel sitting at the bottom of the box.

Although the return was paid for by the seller, we had to bring the huge box to FedEx.

When asked for a substitute I was told there was no guarantee I would get a new u opened box.

The return was processed and I received my full refund

Everything processed smoothly and i received the product on time. I am very happy that they offered an option to make a lower offer on the item. It saved me some cash in these times of inflation.

Unfortunately I was sent the incorrect item by (as I was told) a third-party supplier warehouse. That warehouse was also unable to ship it to Canada so I had to ship it to a parcel receiver & drive across the border to pick up the package. This involved hours of my day & lots of kms of driving which added to the disappointment but is ultimately not their fault.
Their customer service rep was nice about it & offered a replacement part but I did not want to risk wasting my time again and opted for a refund. The refund was handled relatively quickly but I'm still out for the cost of fuel & the package receiver service.
In the end, errors can happen but it is their responsibility to have QA procedures in effect for their third-party suppliers if they choose to use one.

First off I like the product offerings along with competitive pricing. However, I tried unsuccessfully to obtain discounts that were offered. Dispite repeated attempts to do so. This may factor into my decision to expand product offerings thru RacUp+Go.