Really helpful actually person on the chat who helped me add to an old order, not a bot! Fast dispatch and delivery + tracking info provide. Couldn’t ask for a better service
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Split delivery over 2days didn’t help plumber or bathroom tiler who wanted pipe work set out to towel rail as valves and electric element arrived one day everything should have come together on one va... Toon meer
Bedrijf heeft geantwoord
everything was fine, my only criticism is the template you get is not full size, and a little difficult to understand, based on different radiator sizes. otherwise happy with purchase
Bedrijf heeft geantwoord
Ordering from Radiator World was so easy. After searching so many websites their electric bathroom towel rails were easily the best price. I did my homework and the company came up with a good rati... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Radiateurwinkel
- ook in
- Decoratie- en interieurwinkel
- Ketel- en verwarmingsdienst
- Sanitairwinkel
- Verwarmingsapparatuur leverancier
Geschreven door het bedrijf
Established for over 12 years, Radiator World is the most reputed and long established "online heating" company in the UK. We supply only the leading heating brands in the market, that are handpicked by our elite team ensuring we offer the most diverse, highest quality and pioneering heating products. Whether you are seeking a designer statement piece, a smart electric radiator, an economic heated towel rail or a bespoke coloured luxury product for your home or project please visit our website! Our expert and professionally trained team are the best in the industry. Our core values and culture is we believe in "humanism over automation" - so where our competitors no longer answer the phone and only accept live/bot chats or email enquiries - our team are waiting at the end of the phone to have a good "old fashioned" conversation to determine all your buying needs, requirements and skilfully assist you in selecting the best and most suitable products for your home and project and to budget! Please take the time to read our superb reviews which reflect everything our business and stands for - the best service having perfect it for almost 12 years - we know we can service our valued customers as repeat and referred business is what keeps any business "in business". Thank you and we hope you choose our company and team.
Contactgegevens
Verenigd Koninkrijk
- 01405 800180
- enquiries@radiatorworld.co.uk
- radiatorworld.co.uk
4,5
Uitstekend
1K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 15% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Returning the radiator was a very…
Returning the radiator was a very unpleasant experience. It took multiple emails, phone calls, and three live chats just to arrange collection of the item. Despite repeated reassurances that everything had been put in place, no explanation was ever provided as to why the radiator was not being collected. The whole process was unnecessarily time-consuming and frustrating.
14 juli 2026
Great purchase experience.
Easy to navigate web site, good range of products, good prices and quick delivery. No problems at any stage.
14 juli 2026
Antwoord van Radiator World
Dear Clive,
Thank you so much for your excellent 5-star review!
We're delighted to hear that you had such a positive purchasing experience with us. It's wonderful to know that you found our website easy to navigate, enjoyed the range of products available, and felt you received great value for money.
We're especially pleased that everything went smoothly from start to finish, with your order arriving quickly and without any issues. Providing a seamless experience is exactly what we aim for, so your feedback is greatly appreciated.
Thank you for choosing Radiator World. We truly value your support and look forward to serving you again in the future.
Kind regards,
Customer Experience Team
Faulty towel radiator heating element
Reina Weekly Thermostatic Heating Element - Chrome
This product is faulty. The digital display does not fit completely onto the heating element in the radiator. Both my plumber and electrician have taken a look and agree the product is faulty. I have tried to get the digital display to fit onto the heating element but measuring both parts with vernier calipers, it is clear that they will never fit.
Very disappointed to have been supplied faulty part for £90 that will cost me even more in draining the system, and wiring in a new heating element.
3 juni 2026
Antwoord van Radiator World
Dear Mrs Bradley,
Thank you so much for your fantastic 5-star review.
We’re delighted to hear that you had a great experience from start to finish. Providing a smooth and enjoyable journey from browsing our products through to delivery is exactly what we strive for, so it’s wonderful to know we met your expectations.
We truly appreciate you taking the time to share your feedback and thank you for choosing Radiator World. We look forward to serving you again in the future.
Kind regards,
Customer Experience Team
Antwoord van Radiator World
Dear Kamran,
Thank you so much for your wonderful 5-star review.
We’re delighted to hear that you were happy with the service you received. Although your review is short, your kind words mean a great deal to our team and are greatly appreciated.
Thank you for choosing Radiator World, and we hope to have the pleasure of serving you again in the future.
Kind regards,
Customer Experience Team
Great products
Great products, delivered effortlessly, good communication from start to close.
16 juli 2026
Antwoord van Radiator World
Dear Graeme,
Thank you so much for your fantastic 5-star review.
We’re delighted to hear that you were pleased with our products and that the entire process, from placing your order through to delivery, was smooth and effortless. It’s also great to know that our communication kept you informed every step of the way.
Providing quality products alongside a reliable and seamless customer experience is exactly what we strive for, so your kind feedback is truly appreciated.
Thank you for choosing Radiator World. We look forward to serving you again in the future.
Kind regards,
Customer Experience Team
Ordering was simple
Ordering was simple. Staff member was very helpful and delivery was prompt.
15 juli 2026
Antwoord van Radiator World
Dear Mr Vinod Duggal,
Thank you very much for your wonderful 5-star review!
We’re delighted to hear that you found the ordering process simple and straightforward. It’s especially pleasing to know that our team member was able to provide helpful assistance and that your order was delivered promptly.
Providing friendly customer service alongside a smooth ordering experience is something we pride ourselves on, so your kind feedback means a great deal to us.
Thank you for choosing Radiator World. We look forward to serving you again in the future.
Kind regards,
Customer Experience Team
Unfortunately there was a dent on the…
Unfortunately there was a dent on the end of one of the radiator pipes which made me sad when spending so much money
15 juli 2026
Antwoord van Radiator World
Dear Helen,
Thank you for taking the time to leave your review.
We are extremely sorry to hear that your heated towel rail arrived with a dent on one of the pipes. We completely understand how disappointing this must have been, especially after making such an important purchase. This is certainly not the standard we aim to provide, and it is never the experience we want our customers to have.
Having looked into our records, we can't see that we were contacted regarding this issue before your review. We always encourage our customers to get in touch with us as soon as possible if there are any problems with their order, as we will always do our very best to rectify the situation quickly, whether that be through a replacement or another suitable resolution. Our priority is to ensure every customer receives their radiator in perfect condition and enjoys the best possible service.
Please accept our sincere apologies that this review is the first time we have become aware of the damage. If you are happy to do so, we would really appreciate the opportunity to help. Please contact our team at enquiries@radiatorworld.co.uk, and we will do everything we can to assist you.
Thank you again for your feedback, Helen. We hope to hear from you soon and have the opportunity to put things right!
Kind regards,
Customer Experience Team
Antwoord van Radiator World
Dear Mrs Stella Stockley,
Thank you very much for your fantastic 5-star review.
We’re so pleased to hear that placing your order online was a simple and hassle-free experience. We work hard to make our website as user-friendly as possible, so it’s wonderful to know it made the purchasing process easy for you.
It’s also great to hear that your order was delivered quickly and efficiently. Our team takes great pride in providing a reliable service from checkout to delivery, and your kind feedback means a great deal to us.
Thank you for choosing Radiator World. We look forward to serving you again in the future.
Kind regards,
Customer Experience Team
Excellent fast service
Excellent fast service. The radiator got delivered on time the next day. not one single mark on the packaging. Definitely handled with care and very well packaged. Will definitely buy from them again. Thank you
15 juli 2026
Antwoord van Radiator World
Dear Julie,
Thank you so much for your fantastic 5-star review!
We’re thrilled to hear that you were impressed with the speed of our service and that your radiator arrived exactly when expected with our next-day delivery. It’s also great to know that the packaging arrived in perfect condition, we take great care to ensure our products are securely protected during transit, so your comments are really appreciated.
Knowing that you would choose Radiator World again means a lot to us. Thank you for recognising the care and effort our team puts into every order, and we look forward to helping you again in the future.
Kind regards,
Customer Experience Team
Easy ordering and delivered the next…
Easy ordering and delivered the next day! Great value
3 juli 2026
Antwoord van Radiator World
Dear David,
Thank you so much for your fantastic 5-star review.
We’re delighted to hear that you found the ordering process quick and straightforward, and that your order arrived the very next day. It’s also wonderful to know that you felt you received great value for your purchase.
Providing a simple shopping experience, fast delivery, and excellent value is exactly what we strive for, so your feedback is greatly appreciated.
Thank you for choosing Radiator World. We hope to have the pleasure of serving you again in the future.
Kind regards,
Customer Experience Team
Great company to deal with
Great company to deal with, swift delivery, excellent deals on the radiators I bought, too soon to see how they work given the heatwave we are having at the moment and when I had to call the team for something regarding my order they were so helpful. I would definitely recommend using them and will make further purchases in the future based on the client experience I received.
19 juni 2026
Antwoord van Radiator World
Dear Sharon,
Thank you for taking the time to leave such a positive review!
We’re really pleased to hear that you had such a positive experience with us, from finding great deals on your radiators through to the swift delivery. It’s especially great to know that our team were helpful when you needed assistance with your order — we’ll be sure to pass your kind words on to them.
We appreciate your honest note about not yet being able to test the radiators fully due to the current heatwave, and we hope once they’re in use they continue to meet your expectations perfectly.
Thank you for your recommendation and for choosing Radiator World. We’re delighted to hear you’d consider ordering from us again, and we look forward to helping you in the future.
Kind regards,
Customer Experience Team
First class service all round
19 juni 2026
Antwoord van Radiator World
Dear Martin,
Thank you so much for your 5-star review.
We’re delighted to hear that you experienced first class service all round. Providing a smooth, reliable, and positive experience from start to finish is exactly what we aim for, so your feedback is really appreciated.
Thank you for taking the time to share your kind words and for choosing Radiator World. We hope to serve you again in the future.
Kind regards,
Customer Experience Team
Fantastic customer service
Fantastic customer service - Sara was amazing. Very knowledgeable and offered great advice. Easy to choose my items and to pay for purchase. Rapid delivery and my radiator was very well packaged/protected and secured.
Radiator was exactly what I wanted. Easy to install and looks lovely in my bathroom.
Would purchase more radiators from Radiator World.
19 juni 2026
Antwoord van Radiator World
Dear Louise,
Thank you so much for your wonderful 5-star review.
We’re absolutely delighted to hear about your experience with us. It’s fantastic to know that Sarah was able to support you so well with her knowledge and advice, we’ll be sure to pass on your kind words to her, she’ll be thrilled.
We’re also really pleased that you found the ordering and payment process simple, and that your radiator arrived quickly, securely packaged, and in perfect condition. Most importantly, it’s great to hear that it was exactly what you were looking for and looks lovely in your bathroom after an easy installation.
Thank you for your recommendation and for your intention to order from us again — that really means a lot. We look forward to helping you with your next project at Radiator World.
Kind regards,
Customer Experience Team
Great service, would recommend.
Really pleased with my order.
Easy to use website, everything arrived quickly.
Great service and I would happily buy from them again.
19 juni 2026
Antwoord van Radiator World
Dear Chris,
Thank you so much for your wonderful 5-star review.
We’re really pleased to hear that you’re happy with your order and that you found our website easy to use. It’s great to know everything arrived quickly and that the overall service met your expectations.
We truly appreciate your kind recommendation and your intention to shop with us again, that means a great deal to our team.
Thank you for choosing Radiator World and for taking the time to share your experience. We look forward to serving you again in the future.
Kind regards,
Customer Experience Team
Purchase of stainless steel towel radiator
Very efficient service from ordering to receiving my radiator, Sarah kept me informed all the way through.The radiator was very well packaged and was received in perfect condition as expected. I would most definitely purchase from Radiator World again and highly recommend them
12 juni 2026
Review zonder uitnodiging
Antwoord van Radiator World
Dear Anthony,
Thank you for taking the time to leave such a wonderful review!
We’re delighted to hear that your experience, from ordering through to delivery, was smooth and efficient. It’s especially great to know that Sarah kept you well informed throughout the process — we’ll be sure to pass on your kind words to her.
We’re also pleased that your stainless steel towel radiator arrived securely packaged and in perfect condition, just as expected. Providing clear communication and careful delivery is something we place real importance on, so your feedback means a lot to us.
Thank you for your recommendation and for choosing Radiator World. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Customer Experience Team
Friendly, straightforward delivery
Item came quickly and the packaging was secure and in good condition
12 juni 2026
Antwoord van Radiator World
Dear Valued Customer,
Thank you very much for your 5-star review.
We’re delighted to hear that your order arrived quickly and that the delivery process was friendly and straightforward. It’s also great to know that your item was well packaged and reached you in excellent condition.
We really appreciate you taking the time to share your experience and thank you for choosing Radiator World. We hope to serve you again in the future.
Kind regards,
Customer Experience Team
Great service from order to receiving…
Great service from order to receiving the radiator. Bought for my mum to replace broken radiator - she loves it!
26 mei 2026
Antwoord van Radiator World
Dear LD,
Thank you so much for your wonderful 5-star review.
We’re delighted to hear that you were pleased with the service from placing your order right through to receiving the radiator. It’s especially lovely to know that the radiator was purchased for your mum and that she loves it, feedback like that really makes our day.
We truly appreciate you taking the time to share your experience and thank you for choosing Radiator World. We hope to serve you again in the future.
Kind regards,
Customer Experience Team
Quick and prompt delivery
12 juni 2026
Antwoord van Radiator World
Dear Maya,
Thank you for your fantastic 5-star review!
We’re delighted to hear that you were pleased with the quick and prompt delivery of your order. Providing a fast and reliable service is something we take great pride in, so it’s wonderful to know we met your expectations.
We truly appreciate you taking the time to share your feedback and thank you for choosing Radiator World. We hope to serve you again in the future.
Kind regards,
Customer Experience Team
Best customer service EVER!!
Best customer service EVER! - Returning customer due to the care & personal, engaging nature of Sarah.…. En-suite renovated July 2024 purchased Reina Mina heated towel rail. Main bathroom renovation happening - Now!! Ordered another Reina Mina polished heated towel rail. Few scratches on inspection…Replacement dispatched immediately….Sarah is amazing…nothing is too much trouble! Thank you!!
12 juni 2026
Review zonder uitnodiging
Antwoord van Radiator World
Dear Daisymouse,
Thank you so much for your incredible 5-star review!
We’re absolutely delighted to hear from a returning customer and truly appreciate your continued trust in Radiator World. It’s wonderful to know that Sarah’s care, personal approach, and dedication made such a positive impression on your experience with us.
We’re sorry to hear that your new towel rail arrived with a few scratches, but we’re very pleased that the replacement could be arranged quickly and smoothly for you. We always aim to resolve any issues as efficiently as possible, and it’s fantastic to know Sarah was able to support you throughout.
Your kind words about Sarah mean so much, and we will make sure your lovely feedback is passed on to her, she will be absolutely thrilled. Team members like Sarah are a huge part of what makes our service special, and we’re so grateful you took the time to recognise her.
Thank you again for your continued support and for choosing Radiator World for both of your renovation projects. We hope you enjoy your beautiful new bathrooms for many years to come.
Kind regards,
Customer Experience Team
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