Really helpful actually person on the chat who helped me add to an old order, not a bot! Fast dispatch and delivery + tracking info provide. Couldn’t ask for a better service
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Split delivery over 2days didn’t help plumber or bathroom tiler who wanted pipe work set out to towel rail as valves and electric element arrived one day everything should have come together on one va... Toon meer
Bedrijf heeft geantwoord
everything was fine, my only criticism is the template you get is not full size, and a little difficult to understand, based on different radiator sizes. otherwise happy with purchase
Bedrijf heeft geantwoord
Ordering from Radiator World was so easy. After searching so many websites their electric bathroom towel rails were easily the best price. I did my homework and the company came up with a good rati... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Radiateurwinkel
- ook in
- Decoratie- en interieurwinkel
- Ketel- en verwarmingsdienst
- Sanitairwinkel
- Verwarmingsapparatuur leverancier
Geschreven door het bedrijf
Established for over 12 years, Radiator World is the most reputed and long established "online heating" company in the UK. We supply only the leading heating brands in the market, that are handpicked by our elite team ensuring we offer the most diverse, highest quality and pioneering heating products. Whether you are seeking a designer statement piece, a smart electric radiator, an economic heated towel rail or a bespoke coloured luxury product for your home or project please visit our website! Our expert and professionally trained team are the best in the industry. Our core values and culture is we believe in "humanism over automation" - so where our competitors no longer answer the phone and only accept live/bot chats or email enquiries - our team are waiting at the end of the phone to have a good "old fashioned" conversation to determine all your buying needs, requirements and skilfully assist you in selecting the best and most suitable products for your home and project and to budget! Please take the time to read our superb reviews which reflect everything our business and stands for - the best service having perfect it for almost 12 years - we know we can service our valued customers as repeat and referred business is what keeps any business "in business". Thank you and we hope you choose our company and team.
Contactgegevens
Verenigd Koninkrijk
- 01405 800180
- enquiries@radiatorworld.co.uk
- radiatorworld.co.uk
4,5
Uitstekend
1K reviews
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Antwoord van Radiator World
Dear Mr Tudor,
Thank you very much for your wonderful 5-star review!
We’re so pleased to hear that you were happy with both the quality of your purchase and the value for money it offered. It’s also fantastic to know that your order reached you with our next-day delivery service.
Providing great products at competitive prices, alongside fast and reliable delivery, is exactly what we strive for, so your feedback is greatly appreciated.
Thank you for choosing Radiator World, and we hope to serve you again in the future.
Kind regards,
Customer Experience Team
Antwoord van Radiator World
Dear Addie,
Thank you so much for your 5-star review!
We’re delighted to hear that your order arrived quickly and that it was well packaged upon delivery. We take great care to ensure our products are protected in transit and reach our customers in excellent condition, so it’s wonderful to know this was reflected in your experience.
We truly appreciate your feedback and thank you for choosing Radiator World. We hope to have the pleasure of serving you again in the future.
Kind regards,
Customer Experience Team
Easy to use website with all the info…
Easy to use website with all the info needed on appliances. Prompt delivery & kept informed of delivery date & time.
11 juni 2026
Antwoord van Radiator World
Dear Alison,
Thank you for your fantastic 5-star review and taking the time to leave such great feedback!
We're delighted to hear that you found our website straightforward to navigate and that all the information you needed was readily available when making your purchase. We know how important it is for customers to have confidence in their choices, so it's great to hear this helped make your shopping experience a positive one.
It's also wonderful to know that your order arrived promptly and that the delivery updates kept you informed every step of the way.
Thank you for taking the time to share your experience with us. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Customer Experience Team
The delivery was very quick the…
The delivery was very quick the radiator look very good
11 juni 2026
Antwoord van Radiator World
Dear Michelle,
Thank you very much for your fantastic 5-star review!
We’re delighted to hear that your radiator arrived so quickly and that you’re pleased with how it looks. There’s nothing better than knowing a product not only reaches our customers promptly but also makes a great impression once it’s in place.
We really appreciate you taking the time to share your feedback. Thank you for choosing Radiator World, and we hope you enjoy your new radiator for many years to come.
Kind regards,
Customer Experience Team
Antwoord van Radiator World
Dear Sue,
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you’re delighted with your purchase and that your order arrived quickly. Combining quality products with a fast and reliable delivery service is exactly what we aim for, so it’s fantastic to know we met your expectations.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Thank you for choosing Radiator World. We hope to welcome you back again in the future!
Kind regards,
Customer Experience Team
Excellent product & serice
Ordered on day and delivered the following morning
Great product. Could not ask for more
1 juni 2026
Antwoord van Radiator World
Dear Philip,
Thank you so much for your fantastic 5-star review.
We're delighted to hear that your order was delivered the very next morning after being placed and that you were pleased with both the product and the service you received. We work hard to provide high-quality products alongside a fast and reliable delivery experience, so it's wonderful to know we achieved that for you.
Your comment that you "could not ask for more" truly means a lot to us and is exactly the kind of experience we strive to provide for every customer.
Thank you again for choosing Radiator World and for taking the time to share your feedback. We hope to serve you again in the future.
Kind regards,
Customer Experience Team
Do not use this company
Do not use this company. Appalling service. Faceless "Computer says no" customer service. Just parrots same line as Im sure they will to this review. We ordered £900 worth of radiator equipment for our house renovation including £90 on radiator valves. During installation the valves got mislaid (we thought thrown out by the builders in error) so we returned to Radiator World to order two new sets. After installation the original valves were found and we asked to return these and get a refund. Radiator World refused citing 'policy' - regardless that we had ordered further valves through them, disgraceful service. We will not be using them again for any of our future renovation projects.
11 juni 2026
Review zonder uitnodiging
Antwoord van Radiator World
Dear S Fields,
Thank you for taking the time to share your feedback, and we are sincerely sorry to hear about your disappointment on this occasion.
We are very sorry that this situation has caused frustration, and we appreciate you raising it with us. We have also looked into your case and, following an internal discussion with the colleague you spoke with today, we can confirm our findings.
We understand that it is unfortunate that the original valves were misplaced and later found after replacement items were ordered. In reviewing your order history, we can see that the valves in question were purchased and delivered in January of this year. As our returns policy outlines, we operate a 28-day returns window, which is in line with UK consumer guidelines. Unfortunately, as the request was made significantly beyond this timeframe in June 2026, we are unable to accept the return on this occasion.
We completely understand that this is not the outcome you were hoping for. In situations where requests fall just outside the returns period, we always try to be as flexible and accommodating as possible. However, given the length of time that had passed in this instance, we were not able to make an exception.
Please rest assured that our team handled your enquiry with care and explained this policy clearly and respectfully at the time, and we are truly sorry that this experience has left you feeling disappointed. Your feedback is important to us and will be taken on board as we continue to improve our service.
We do genuinely appreciate your custom and hope that, despite this situation, we may have the opportunity to restore your confidence in us in the future.
Kind regards,
Customer Experience Team
Updated Response:
Thank you again for your further comments.
We can see you have updated your review after our response saying: “Faceless "Computer says no" customer service. Just parrots same line as Im sure they will to this review.”
This was not the case. The enquiry began on live chat where you asked if it was an AI chatbot, and you were told it was not. A member of our team then called you to further advise on our policy.
Yes, we will “parrot” the same line as it is our company policy. This is the same for any business, large or small, as policies are in place for a reason and must be followed. Other companies would also not accept returns outside of a 28-day returns period, especially at this stage.
We are sorry you are not happy with the outcome, but we did provide the best customer service we could in this situation and explained everything clearly at the time. Unfortunately, you were not satisfied with the end result.
Kind regards,
Radiator World
Everything was easy to understand…
Everything was easy to understand throughout the ordering process
3 juni 2026
Antwoord van Radiator World
Thank you so much for your glowing 5-star review!
We’re delighted to hear that you found everything easy to understand throughout the ordering process. We work hard to make our website and checkout experience as clear and straightforward as possible, so it’s wonderful to know that this made your purchase smooth and hassle-free.
We truly appreciate your feedback and are grateful that you chose Radiator World. We look forward to serving you again in the future.
Kind regards,
Customer Experience Team
Antwoord van Radiator World
Dear Gary,
Thank you very much for your 5-star review!
We’re really pleased to hear that your radiator arrived in good condition and on time. Ensuring safe, well-handled deliveries and reliable service is very important to us, so it’s great to know everything met your expectations.
We truly appreciate you taking the time to share your feedback and thank you for choosing Radiator World. We hope to serve you again in the future.
Kind regards,
Customer Experience Team
Great products
Great products, well-priced and delivered on time and with accurate tracking.
1 juni 2026
Antwoord van Radiator World
Dear Fiona,
Thank you so much for your fantastic 5-star review.
We’re delighted to hear that you were pleased with the quality of our products, found them competitively priced, and experienced a smooth delivery service. It’s especially great to know that the tracking information kept you well informed throughout the process and that your order arrived right on time.
Creating a reliable and hassle-free experience for our customers is something we work hard to achieve, so your feedback is greatly appreciated.
Thank you for choosing Radiator World, and we hope to be of service again in the future.
Kind regards,
Customer Experience Team
Overall a good experience
Overall a good experience although I did click for valves to be included and they weren't, but my plumber was able to use the existing ones. I had to chase delivery aswell, so for these reasons it was 4 stars.
1 juni 2026
Antwoord van Radiator World
Dear Valued Customer,
Thank you for taking the time to leave us your feedback and for your review!
We’re really pleased to hear that overall you had a good experience and that your plumber was able to use your existing valves. However, we’re sorry to hear that there was an issue with the valves not being included as expected, and that you had to chase the delivery.
This is not the level of service we aim to provide, and we completely understand your frustration. Your comments are really helpful and will be passed on to the relevant teams so we can review both the ordering process and our delivery communication to help prevent this happening in future.
Thank you again for your honest feedback and for choosing Radiator World. We hope we have the opportunity to provide you with a smoother experience next time.
Kind regards,
Customer Experience Team
fast delivery, love the style
fast delivery, the box was slightly dinted on the corner which we were not worried about, but when opening the box and viewing the radiator it had bent some of the pipes. due to its style we were able to bend them back into shape and it all seems to work well. prob needs better packaging on the corners. we love everything else about it
11 mei 2026
Antwoord van Radiator World
Dear Yogi,
Thank you for taking the time to leave us a review and for sharing your experience.
We’re pleased to hear that your order arrived quickly and that you love the radiator overall. However, we’re very sorry to learn that the packaging arrived damaged and that this resulted in some of the radiator pipes being bent.
While we’re glad that, due to the style of the radiator, you were able to carefully straighten the pipes and that everything is now working as expected, we completely understand your concerns regarding the packaging. Your feedback about providing additional corner protection is greatly appreciated and will be passed on to the relevant team for review.
Thank you again for your valuable comments and for your understanding. We’re delighted that you’re enjoying the radiator despite this issue, and we hope it continues to be a fantastic addition to your home.
Kind regards,
Customer Experience Team
It arrived as expected.
20 mei 2026
Antwoord van Radiator World
Dear Liu,
Thank you for your 5-star review!
We’re pleased to hear that your order arrived exactly as expected. Providing reliable service and ensuring our customers receive what they ordered is always our priority.
We appreciate you taking the time to leave your feedback and thank you for choosing Radiator World.
Kind regards,
Customer Experience Team
Antwoord van Radiator World
Dear Robert,
Thank you so much for taking the time to leave your great 5-star review!
We’re delighted to hear that your order arrived swiftly and that you were pleased with how well the item was packaged. We always take great care to ensure our products arrive safely and in perfect condition, so it’s wonderful to know this was reflected in your experience.
We truly appreciate your feedback and thank you for choosing Radiator World. We hope to serve you again in the future.
Kind regards,
Customer Experience Team
Great product delivered quickly and on…
Great product delivered quickly and on time so it could be fitted by the plumber. Thank you for getting it there in time.
20 mei 2026
Antwoord van Radiator World
Dear Syd,
Thank you so much for your lovely 5-star review!
We’re delighted to hear that you were happy with the product and that the delivery arrived quickly and exactly when you needed it. We understand how important timing can be when arranging fitting appointments, so it’s fantastic to know everything arrived in time for your plumber.
Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. Thank you again for choosing Radiator World.
Kind regards,
Customer Experience Team
Was easy to order
Was easy to order , quick delivery and looks stunning in my dinning room
22 mei 2026
Antwoord van Radiator World
Dear Karen,
We truly appreciate your fantastic 5-star review.
It’s wonderful to hear that the ordering process was simple and that your radiator arrived quickly. Even better, we’re delighted to know it looks stunning in your dining room — there’s nothing better than hearing our products are making such a great addition to our customers’ homes.
Thank you for taking the time to share your experience with us. Your kind feedback means a lot, and we hope you continue to enjoy your new radiator for many years to come.
Kind regards,
Customer Experience Team
Ease of using the web site to order…
Ease of using the web site to order what I wanted, delivery exactly as stated. very good value.
21 mei 2026
Antwoord van Radiator World
Dear Geoffrey,
Thank you very much for your wonderful 5-star review.
We’re so pleased to hear that you found our website easy to navigate and that ordering exactly what you needed was a smooth experience. It’s also great to know that your delivery arrived exactly as promised and that you were happy with the value we offer.
We work hard to make the whole process as simple and reliable as possible for our customers, so your feedback is truly appreciated. Thank you for taking the time to share your experience and for choosing Radiator World.
We look forward to serving you again in the future.
Kind regards,
Customer experience Team
Excellent products
15 mei 2026
Antwoord van Radiator World
Dear Shirley,
Thank you very much for your 5-star review.
We’re delighted to hear that you’re pleased with our products. We take great pride in offering high-quality items and excellent service, so your feedback is truly appreciated.
Thank you for choosing Radiator World and for taking the time to share your experience. We hope to serve you again in the future.
Kind regards,
Customer Experience Team
Both guys were very professional
Both guys were very professional, great service… very happy
20 mei 2026
Antwoord van Radiator World
Dear Mark,
Thank you so much for your fantastic review.
We’re really pleased to hear that you were happy with the service you received and that both members of the team were professional and helpful throughout. Providing a high standard of customer care is very important to us, so it’s wonderful to know you had such a positive experience.
We truly appreciate your kind feedback and thank you for choosing Radiator World.
Kind regards,
Customer Experience Team
good price and efficient delivery
15 mei 2026
Antwoord van Radiator World
Dear Alex,
Thank you for your wonderful review!
We’re delighted to hear that you were pleased with both our pricing and the efficiency of the delivery service. We always aim to provide excellent value alongside a smooth and reliable customer experience, so it’s wonderful to know we met your expectations.
We truly appreciate you taking the time to share your feedback and thank you for choosing Radiator World.
Kind regards,
Customer Experience Team
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