Rails Of Sheffield Reviews 363

Don't bother trying to email these guys with a question - they just don't reply, even when prompted to by telephone. It's a pity since they're now so large. I've gone elsewhere

Good communication along the process and efficient, fair sale of goods

First time dealing with Rails of Sheffield, where I opted to ‘trade in’ model railway items which I had stored for many years.
After contacting the company, they replied promptly, setting out the process I could go through to obtain an offer for the kit I wished to sell.
The process was straightforward and a provisional valuation placed on the items. I felt the offer was fair and Rails arranged for them to be uplifted by Parcelforce, all I had to do was securely pack it, my package was uplifted as arranged, even down to the labelling.
Rails confirmed receipt, and then arranged the monetary transfer to my account.
A pretty smooth and satisfactory experience.

I had a number of diesel locos for sale and sent a list to Rails and they quickly replied with an offer. Not quite as much as I would have liked but I had enjoyed the models for a number of years and had tried to sell them individually with not much success, so I agreed the price. They arranged Parcel Force to collect them, all I had to do was pack them securely. Once Rails received they promptly transferred money to my bank. Would definitely recommend Chris Fitch

Have made many purchase over the year, all have been excellent and packaged well.
Customer support is excellent and easy to get hold of.

I sold my N gauge track and rolling stock to Rails, the whole experience was great, and very quick from sending my photographs to getting paid took about five days much quicker than I expected. The people I dealt with were very helpful and I would recommend them to everyone.
Dave.

when dealing with the sale of various locos I was very pleased with the quotations which i accepted and the money paid the next day. The people were very friendly and helpful. Will definitely with the sale of more railwayana along possible purchases.
Thank you Ken

My first visit today and what a day to pick! A two-hour drive over some flooded roads and a power cut at the shop upon my arrival.
But the team were great in difficult circumstances and were really helpful once I could get in 😂
With special thanks to Zoe who was like my very own personal assistant as I decided to procure far more than intended.
Also thanks to Phil and Jude and two other ladies who made my visit very pleasant.
Great team and thanks for almost maxing out my credit card 🤣
Thanks, Phil

I had some surplus model railway locos and control equipment that I no longer required and having seen Rails own advertising for used models I thought I would give them a try. I found the whole process of making a sales list very easy and then all you have to do is indicate the model condition. After agreeing a
provisional price you them, arrange a pick up date and it is collected free of charge by Parcel Force. Once it had been picked up I had received the agreed amount in my bank account the
next day. I felt the price was fair and the
whole process was well handled by Ben
and Jake. Definitely recommend as an
easy process

Easy to sell online. Was able to negotiate a price, Parcelforce collected my locomotives and rolling stock on the agreed date and the money was on its way to my account the following day. Ben and Jake were both efficient and helpful.
Frank

Twice in the last year I have sold consignments of OO guage locos, rolling stock, control equipment and accessories to Rails , who have offered realistic prices based solely on my detailed schedules , and arranged collection by Parcelforce, subsequently making the agreed payment by bank transfer. Whilst it’s possible that a higher value might have been achieved through multiple private sales over an extended period, selling to Rails eliminated all the associated “ wheel kicking” of multiple buyers and for me, saved far more in time and aggro! Their extremely efficient and prompt handling of emails and issue of offer made the process seamless . I hope what I sold will move on to new owners in very short time

Several interactions with Rails over the last fortnight. The purchase of a new, and a second hand locomotive plus a new coach went well using part of my proceeds from some sales of die cast aircraft & one failed Hornby loco. Prices are excellent as is the service and speed of turnaround. They also speedily sorted out a guarantee problem with a Hornby class 47. Great service Team Rails.

Just sold some unwanted model rail and die cast cast models to Rails of Sheffield and was very pleasantly surprised by the service. Having emailed the team with my list of items, I was emailed back that day with a very reasonable offer which I was happy to accept. I then packaged everything up which was collected by Parcel Force within a week. This arrived the next day and by 5pm the money was in my account. Fantastic service and very friendly team to deal with. Would highly recommend.

Great company that is excellent for the model railway hobby long may they continue.

Brilliant Work from the Second Hand team of Rails in dealing with the purchasing of my Model railway stuff. They are both professional and courteous when dealing with you.

I use this company a lot for my 00 railway collection and have spent over £3,000 to date -they stock a huge variety of railway goods as well as diecast models etc. the staff are first class and Jake and Ben have been very helpful in buying some of my own locos and rolling stock
Packages arrive with 24 hrs well packed and ready for use -they were also voted retailer of the year by hornby in 2025 which is well deserved

Purchased a Sonic A5 with dcc sound from rails great item, free postage as well.

Loco kept stopping I thought it was the pickups, I took it to the shop saw a guy I think he’s called Rob who took a good look at it and tested it on the shops layout, it was perfect.

long story short he suggested I check my track where it stopped. It was perfectly clean but had buckled during the summer heat.

Great knowledge from him.

Fair offer and super quick payment. Only wish would be that sellers could download labels and deposit shipments rather than having to arrange a pickup.

I've just sold some locomotives for the 4th time to Rails and once again it went so easy.
I didn't speak to anybody it was all done by email I just described the locomotives and they stood on their quote once they received them.

I sold some items to them recently. Ben from the Preowned Department was perfect as the communication was great and payment was made very swiftly. Many thanks