rain South Africa Reviews 

Very poor service. I no longer needed LTE as I got Fibre, messaged them and they said no worries just remove your card and it will stop working. No cancellation process.
1 month later they're saying I owe R900 and it will continue to grow. Not using the service, while disputing the bill but they'll keep growing the bill.
Unethical greedy behaviour.

The consultant was professional and very friendly amd helpful

The agent was very helpful and patient. She explained the products thorough.

This is the worst wifi connection ever, the is never network connection. The network only works once in a while and most of the time offline... You don't really get to use the network but they expect you to pay for the full month and don't even give you refund for the days it's nit working... they expect the wifi to be paid on time but can't deliver the service they promise... this is the worst wifi that's so expensive I will be looking for a other network provider

Thank you so much for the instant help, our consultant was very helpful, friendly and polite 😊

I am extremely disappointed with the level of service I have received from Rain.

I have been requesting assistance for an extended period of time regarding my internet connection, and my concerns have repeatedly been ignored. I work from home, so having a stable and reliable connection is not a luxury—it is essential for my livelihood. Unfortunately, my network has become so slow that it is often unusable and does not function correctly for basic work tasks.

What has been most frustrating, however, was my recent interaction with one of your agents. After explaining my issue, I was informed that my address was "incorrect" and was asked to hold. Instead of returning to assist me, the agent disconnected the call. Being hung up on while trying to resolve an ongoing service problem is completely unacceptable.

I have remained patient for far longer than I should have, but the lack of communication, the poor support, and the unreliable service have left me beyond frustrated. As a paying customer, I expect my concerns to be taken seriously and handled professionally.

I sincerely hope someone from Rain reviews this matter and provides the assistance that has been repeatedly requested but never properly delivered.

I need a conformation email of my delivery and the product

Thanks was best and had time for me I really love you guys service

Very helpful agent, helped me with everything I needed and answered all my questions. Thank you

Mihlali offered great service and patiently explains everything. Keep up the good work Mihlali.

R650 per month for 30/30 up and down.

That’s already criminal but to add onto it, it doesn’t even work half the time even tho the router days 4/5 for reception.

Cheaper and better to get a fibre package or the MTN LTE package named “air fibre”.

I live in Cape Town CBD so don’t say there is no reception…

It was quick and the person who helped me was patient and polite

Terrible service and horrible connection, every time I phoned for connection issues they say the same thing we need to move the router or switch it off and on, and nothing works and they cannot assist further. I cancelled my subscription and they still took my subscription fee after canceling, have not received my refund after 2 month, they have also collected the router also.

I recently received a new 101 Pro router from your store as a replacement for my previous router. Unfortunately, I have been experiencing ongoing connectivity issues since I started using it.

Every time I reboot or perform a factory reset on the router, it takes an unusually long time to establish a connection. In some cases, it remains disconnected for over an hour before finally connecting. I have also noticed that even when I leave the router powered on overnight, it is often still not connected by the next morning. Instead, the router continuously displays a QR code with the message "Scan for Support," and only reconnects much later.

This has become extremely frustrating and inconvenient. I expected the router to reconnect almost immediately after a reboot and to maintain a stable connection while powered on. My previous router never exhibited these issues, which leads me to believe that this replacement device may be faulty.

I only received this replacement router last Thursday, so I would appreciate it if you could investigate this issue as a matter of urgency and advise on a permanent solution. If the router is found to be faulty, I kindly request that it be replaced.

I look forward to your prompt response, as this issue is significantly affecting my ability to use your service reliably.

Rain wifi is trash its always slow and losing network 😑 I wrote review using my own data while I have RAIN WIFI

Busiswa Mashiqa was of great help. I was stressing about this internet connection for months now but she quickly put me at ease with her bubbly personality and gave me alternative options that is available to me. When I pick up the phone I am normally very apprehensive but Busiswa Mashiqa showed that good service still exist.

I wish everything was as easy as signing up with Rain!