rain South Africa Reviews 

Great customer service

⁸RAIN, YOUR “WI-FI” MUST FALL! 📢

This is the SECOND time we in Idas Valley have been without internet for days, and what makes it even worse? There is absolutely no communication from Rain unless we, the customers, reach out first!

Every time we enquire, we hear the same story: tower problems and vandalism. But Rain, how long does it take to resolve these issues? What is the estimated time of restoration? Is it definitely a tower issue? Because your automated WhatsApp system seems to know nothing!

And honestly, customers are left wondering whether Rain is even getting the necessary support from its network provider to resolve these recurring problems.

I have been a loyal Rain customer for THREE YEARS, yet not once has a technician been sent to my property to investigate the actual problem. Instead, I receive emails with instructions on how to connect to another tower. Excuse me, Rain, I did not study IT or networking, and I am certainly not employed by you!

It has now been NINE DAYS without internet in Idas Valley. Some of us work from home and depend on a stable internet connection to earn a living. Yet we are left to chase answers, troubleshoot technical problems and follow up on a service that we PAY for.

Let me remind you: I am paying for a service, not making a donation!

When I requested a refund for the days without connectivity, my complaint was escalated. I spoke to a manager on Friday who assured me that I would be refunded for the days I was without service. However, I am still waiting. Where is the refund I was promised?

Rain, I want answers:

📍What is the actual cause of the outage in Idas Valley?

📍When will the service be fully restored?

📍Why are customers not proactively informed about outages and restoration timelines?

📍When will a technician investigate the recurring connectivity problems?

📍When will the promised refund be paid?

Enough is enough! Customers should not have to fight for basic communication, technical support and refunds for services they have not received.

Rain, with this level of service, you are going to lose loyal customers. Three years of loyalty should count for something, but loyalty cannot continue where accountability is absent.

We deserve answers. We deserve communication. We deserve the service we pay for.

rain South Africa

#RainNetwork #IdasValley #CustomerService #Accountability #NoInternet #WeWantAnswers

Good stuff they gave me an offer I couldn't refuse n make it easy for me thank you for going the extra mile

She was very helpful and we t beyond to ensure i was assisted

Rain customer support called me and I explained the situation they were able to help me afterwards. They were kind and fast so thank you.

Extremely disappointed with Rain! I placed my first 101Pro order on 30 September and waited until 12 October without receiving it. I cancelled it on 12 October and placed another order, but I’m still waiting for delivery. Rain has already charged me almost half the amount, and my next bill is due in 9 days for something I haven’t even received. I’ve called countless times, but nobody returns my calls or resolves the issue. Poor customer service and communication. I love Rain for nothing!

For now, I won’t dwell on the matter too much. I was simply requesting a Wi-Fi router, and I received a quick response. I just hope I will get the quick response even when I have network connection issues, unlike the other service providers.

Explained the packages to me and made me understand how it works

WORST INTERNET SERVICE PROVIDER EVER!

I have been struggling with Rain 5G for over 2 months, experiencing no internet connection every single night! I have phoned them countless times, yet the problem remains unresolved.

Every time I call, I get the same empty promises: “We will get back to you, ma’am.” I have now been waiting for 3 days for someone to call me back and explain what is wrong with the service I AM PAYING FOR!

When I ask to speak to someone in the technical department, I am told, “Sorry, ma’am, they need to phone you.” When I ask to speak to management, I get the exact same answer!

WHAT KIND OF COMPANY TREATS ITS PAYING CUSTOMERS LIKE THIS?

You cannot provide a service that customers are paying for, fail to resolve the problem for over 2 months, and then expect them to sit and wait endlessly for someone to call them back!

I am absolutely fed up with the endless phone calls, empty promises, and complete lack of accountability. Nobody takes responsibility, nobody provides a proper solution, and nobody seems to care that customers are paying for a service they cannot even use properly.

RAIN 5G IS A COMPLETE WASTE OF YOUR TIME AND MONEY!

If you are considering signing up with Rain, think twice! Be prepared for endless calls, frustrating excuses, and absolutely no resolution when something goes wrong.

I would NOT recommend Rain 5G to anyone. The customer service is appalling, the technical support is frustrating, and the lack of accountability is beyond unacceptable.

RAIN, STOP MAKING PROMISES AND START FIXING YOUR CUSTOMERS' PROBLEMS! Your customers deserve better than this!

Prompt service. Minutes after a call from a consultant was requested online, we received the call, from a very helpfull, well informed agent. 2 More calls thereafter was received on the time which was arranged. Hassle free, no paperwork order methods. It took few minutes of my time and the order was placed and the same day the courier called to arrange delivery.

Trash service provider. Support is useless and their service provides is terrible. Do not use them. Always slow and inconsistent internet.

Thumbs up to Simpiwe .He explained everything taking his time making sure that I know what am buying .Excellent service good customer care

My experience with Rain the past week has not been very good. After so many calls back and forth my order was cancelled. Logistics team could not sent the instruction for delivery to CDD. RAIN call centre assured that its been done. CDD confirmed no email or instruction was received. So many calls and no verification or delivery instruction at the end.
Pearl was so understanding and assisted me very well. She was fast and efficient. She is a true pearl and gem to RAIN.

The service I received was wonderful

The lady that helped me, was very friendly and her communication was excellent.

Your sales rep lady 'Silindile' was very kind,professional and swift.

Wow all I can say is amazing service.

Friendly , professional and well equipped.

Thank you 😊

Roderick was very helpful and explained the whole process in so much detail he deserves 10 stars if only it was an option but keep up the good work🙌👏

I have ordered the latest model WiFi and I’ve been promised that it will be delivered in 3-5 business days …I ordered on the 12th October 2026 and today it is the 17th, I called them yesterday and they said I should expect a call even now I’m still waiting