I had an online call with Simphiwe Bafo about Rain services and he was excellent. Very helpful, friendly and patient. He answered all my questions clearly. Great service even online - thank you Simphi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Agreed to a month-to-month contract, but I am charged even on months when I'm not using it. Been trying to cancel it for the past 6 months, the agents tell me to wait for a call from a cancellation sp... Toon meer
Friendly agent very insightful and has full product knowledge which i loved best. was patient with me and is also trustworthy and punctual..... I enjoyed intermeeting with someone who had an answer... Toon meer
Bedrijf heeft geantwoord
Prompt service. Minutes after a call from a consultant was requested online, we received the call, from a very helpfull, well informed agent. 2 More calls thereafter was received on the time which was... Toon meer
Bedrijf heeft geantwoord
3,7
Gemiddeld
2K reviews
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The lady explained everything so well…
The lady explained everything so well and clear… Excellent service
20 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Phumlile,
Thank you for the feedback, we are happy to hear that you had a pleasant interaction with our team members. We are always working hard to improve our customer's experience.
Cheers,
rain
Roderick was helpful and patient even…
Roderick was helpful and patient even thou I was not.
19 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Loura,
Thank you for the feedback, we are happy to hear that you had a pleasant interaction with our team members. We are always working hard to improve our customer's experience.
Cheers,
rain.
Amazong quick and friendly service
Amazong quick and friendly service
18 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Lisa
Positive feedback is always encouraging. We appreciate your acknowledgment and kind words.
Thank you.
rain.
I’m happy with the guy that helped me
I’m happy with the guy that helped me
He did explain everything to me with good understanding
18 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Caylene,
Thank you for those great words, we are glad to have provided you with a positive experience.
Regards,
rain
The lady at the Parklands branch is…
The lady at the Parklands branch is amazing - I never asked her name, but she is VERY helpful.
1 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Bruce,
Thank you for those great words, we are glad to have provided you with a positive experience.
Regards,
rain
What a friendly and helpful gentleman
What a friendly and helpful gentleman. I really appreciate his professional assistance.
17 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Hannelie,
Thank you for those great words, we are glad to have provided you with a positive experience.
Regards,
rain
UPDATE
UPDATE: Day 12 with no internet from Rain. Still nothing.
Ref: 50478926. My original complaint was 7 days ago - it's now been 12 days total with zero connectivity, and Rain still cannot give me a timeline, a real explanation, or a resolution. I run a home office, so this isn't an inconvenience, it's an ongoing hit to my income and my ability to work.
Since my last post: still the same script every time I call - reset the router, switch bands, "we'll escalate," "we'll get back to you." Nobody ever does. No compensation offered. No named person taking ownership of this case.
12 days. No internet. No answers. No accountability.
If you're considering Rain for a service you actually depend on, this is what you risk. I'd strongly advise looking elsewhere.
#RainSA #RainInternet #NoInternet #BadService #CustomerServiceFail #HomeOfficeProblems #SouthAfrica #ConsumerComplaint #WorkFromHomeFail #RainDownAgain
6 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Hanz,
Thank you for taking our call, as requested we have sent you an email.
Regards,
rain
He was very helpful and supportive
He was very helpful and supportive
The service was excellent
8 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Samantha,
We greatly appreciate you reaching out to share your wonderful experience with us. Your kind words motivate us to continue delivering exceptional service.
Welcome to rain—we're thrilled to have you with us!
Best wishes,
rain
Antwoord van rain South Africa
Hi Zweli,
Thank you for those great words. We are glad to have provided you with a positive experience.
Regards,
rain.
The lady that called was great
The lady that called was great, she was calm and really explained well,
13 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Success,
We greatly appreciate you reaching out to share your wonderful experience with us. Your kind words motivate us to continue delivering exceptional service.
Welcome to rain—we're thrilled to have you with us!
Best wishes,
rain
The lady that attended to me was so…
The lady that attended to me was so easy and quick to understand.
13 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Nadine,
Thank you for those great words. We are glad to have provided you with a positive experience.
Regards,
rain.
Great service
Great service , straight to the point and honest
13 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Clementine,
Positive feedback is always encouraging. We appreciate your acknowledgement and kind words.
Thank you.
rain.
Customer service was far beyond what I…
Customer service was far beyond what I expected and very helpful
13 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi
Positive feedback is always encouraging. We appreciate your acknowledgment and kind words.
Thank you.
rain.
They explain everything in detail.
12 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Victor,
Thank you for those great words. We are glad to have provided you with a positive experience.
Regards,
rain.
If you were about to purchase the loop…
If you were about to purchase the loop or wife am recomending you not to do so coz I bouhgt my loop phone last monts and never showed up so I had to cancell,now am still waiting for my refund and its been 15dsys now
24 juli 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Letlhogonolo,
We're sorry to hear this has been your experience. Please update your review with your ticket/reference number with us or DM us on any of our social media platforms. We would be more than happy to assist you.
Regards,
rain
Antwoord van rain South Africa
Hi Tata,
Thank you for those great words. We are glad to have provided you with a positive experience.
Regards,
rain.
The agent was very helpful she assisted…
The agent was very helpful she assisted me so well 10/10 for her
11 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Lesleigh Bok,
Thank you for those great words. We are glad to have provided you with a positive experience.
Regards,
rain.
Quick response and great service
Quick response and great service. Very patient with my payment confirmation
11 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Lawrence,
Thank you for those great words. We are glad to have provided you with a positive experience.
Regards,
rain.
Very helpful with the Customer service
Very helpful with the Customer service, and it was great switching to Rain
Kimera Naidoo
11 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Shiloh,
Thank you for those great words. We are glad to have provided you with a positive experience.
Regards,
rain.
I got a great service and I am happy.
9 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi,
Thank you for those great words. We are glad to have provided you with a positive experience.
Regards,
rain.
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