Vanrell Reviews 

Bei der Wagenannahme hat alles geklappt, Formalitäten wurden im Vorfeld erledigt. Auto ok. Bei Wagenrúckgabe haben wir darauf hingewiesen, dass wir bei der Auroabholung 11 Euro fúr Parking beim Vermieter (!) bezahlen mussten. Dies sei normal bis 10 Euro… ok… daneen wiesen wir darauf hin, dass die Batterie diverse Male kurz rot leuchtete, was die Person bei der Annahme nicht gross interessierte. Er könne nichts machen (?). Der nächste Wagenmieter wird es danken. Tankregelung war voll voll. Tankfüllung konnte nicht abgelesen werden (Auro MG). Beim betanken merken wir anhand der km Angabe (beim Abholen 500, Nach befúllen 750km), dass der Wagen bei der Abholung entgegen den Angaben im Kontrakt nur zu 2/3 voll war. Ao bezahlten wir 20 Euro mehr. Der Herr bei der Wagenrückgabe konnte oder wollte? auch hier nichts machen. Ist das normal? Oder Betrug?

Highly recommended, full insurance for peace of mind, communication has a big room to improve, otherwise top notch.
Somehow there was an error during my booking, and booked a month too early, vanrell helped with discount for next booking, highly appreciated gesture.
Also they replaced my car as had too many scratches and I didn't like to drive it, really highly recommended!!!

Site Web ultra compliqué et location full sans franchise très cher ...200 eur de plus que wiber ou click rent

Beställer chevrolett camaro cab 320 € får en FORD Mustang cab De nekar byte av bil. Vi kör iväg efter 25-30 km lågt däck tryck 1,6kg vi får fylla på själva mot 1€ för luft till 2,6kg
Sedan varnar bilen att kört långt över service Intervallen med att även catalysatorn partikel filter fullt Automat lådan växlar hårt testar en om körning med kickdown från 90km/h till 120 då dör motorn å vaknar till igen vid 90km/h totalt livsfarlig att köra
Nu anser vi att få en del pengar tillbaka då de erbjuder en hyra av en polo för 89€ inga pengar till baks de förhalar tiden så nu en halvdag kvar av vår semester med en halv dag att utnyttja i en dålig bil Passa er för dom på VANRELL RENT CAR
Bossen på Paraiso Bech hotellALCUDIA hjälper oss med föga resultat han tänker avsluta att ha samarbete med dessa skojar företag
Med vänlig hälsning, Lexten Lars Lext MASSA MINUS- - - - -

Buena experiencia en general. Les he alquilado un coche dos días en Alcudia y todo ha ido bien. Lo único complicado es que haba cola en la oficina y tuve que esperar casi una hora para que me dieran el coche.

Rent a car at vanrell can picafort 1. Great experience, great staff, great car, everything was perfect.

If I could give less than one star I would. The car was given to us with zero petrol. The air conditioning was faulty. When I asked if I could return the car back earlier due to my 1 year old not travelling well with the heat, they refused. Zero customer service and zero petrol. AVOID this place!

Unfortunately, we don't have a good experience with Vanrell. We rented a car for just one day, but my daughter forgot her purse in the car. She is saying it fell between the door and seat (she was sitting behind the driver, on the left side) and as she was playing a game on the phone, she thought she will pick it up when getting off the car. My husband stopped in front of our hotel just to drop us off. We jumped off the car quickly on the right side, as car were passing by on the left side. So the left side wasn't even opened. In this rush she forgot to pick up her purse. She had her sunglasses there and a wallet with all her savings (360 euros). She was forbidden to take all her money to the vacation but she did. Lesson learned. She cried her eyes out. We are not millionairs, she doesnt carry this amount of money around randomly. So we went back to Vanrell and heard nothing has been found. We are 1000% sure the purse was left in the car. I bet if there wasn't this amount of money, the bag would have been found. I am very dissapointed, as first,when she said she left it in the car, I was happy she didnt leave it somewhere on the bench, but was sure I can trust the company and it will be found.
I feel like the office workers, even the manager were very nice, they really believed the cleaning company, they told me to accept that maybe the purse wasnt left in the car. I know they have to believe their team mates who clean the cars, but we know the purse was left there. So if you decide to rent from Vanrell, be sure to check your car 100 times before you return the keys.

Alt fungerede perfekt.

Vi ankom om natten. Flyet var forsinket. Vi kontaktede vanrell uden respons.

I lufthavnen stod dog en vanrell person klar til at udlevere bilen.😅

Vi er meget tilfredse med vanrell.

I rented a Mercedes A106 from their Alcudia office on Tuesday 12th August for 4 days, following the sales representative’s advice to purchase all additional insurance. Due to an urgent change, I had to fly to Geneva at 08:45 on Saturday. The airport office opens at 08:00, yet they refused to accept the return there and forced me to drive to Can Pastilla instead. How come you declwre that you have 24 hrs assistsnce while your representative replying to your offical whats up lline is not even able communite in English.

Hotels in Palma are always flexible with last-minute bookings or date changes, but this local rental company not only refused any refund or credit for a future visit (even in high season, which I could still accept), they also made it impossible for me to use the car until my flight — despite having paid for it.

This experience clearly shows why many travelers prefer global brands via platforms like Skyscanner. I had chosen to book directly with a local company to support the local economy — something I will not repeat

Great company & service overall. Staff are nice and friendly very considerate and accommodative. Special thanks for everybody at the Alcudia main office and Raul!

Bonjour,
Problème avec la voiture j'ai insisté et j'en ai eu une autre. Au départ j'ai eu une bonne image de la société car j'avais un interlocuteur Français qui me répondait et a pris en compte mon soucis. Par contre en rentrant en France j'ai constaté une
vente d'assurance à mon insu. Personne ne prend en compte ma réclamation désormais.
Ne répond plus aux mails et le conseiller whatsapp ne répond plus non plus.

I just wanted to say how good the new service from Vanrell is. I got home last night and we had a Jeep Avenger for 3 days. What a fabulous car and it was so easy to pick up and return the car automatically. As always a great experience using Vanrell. I have already booked again for September! I have only used Vanrell for the last 6 years and travel to Mallorca a few times a year. Could not recommend them more.
Thanks so much.

28/06/2025 hired a VW caddy from Palma, pick up was ok, car had zero fuel and had a few wear and tear marks on it, including a hole on the interior boot door card.
The hire cost €340 for car and $137 for insurance so wasn’t cheap, on arrival they spoke very little English but basically advised us to take out a further insurance to cover everything - cost €35.
Drove the car without incident for a week and returned it to the airport.
4 days after returning to the uk €113 was taken from my Mastercard and 2 days later I received an email claiming I was responsible for the hole in the door card and as I hadn’t reported it at the time my insurance wouldn’t cover it.
I tried without success to cancel the Mastercard transaction.
I have replied to Vanrells original email without reply and created a separate complaint email to which I received an automated email saying they were busy.
The car ended up being very expensive at nearly €500 for the week, on top of the €5 airport parking cost, €80 for fuel and €113 fictitious damage charge.
For anyone in the future avoid this car company at all costs.

Ho noleggiato l auto in questa azienda per 3 giorni
Che dire
Personale gentile, attento e cura nei dettagli e consigli.
Ho noleggiato una Hyundai i20
E mi è stata consegnata pulita e in modo rapido

Leider haben wir eine ganz schlechte Erfahrung mit dieser Autovermietung gemacht. Wir haben hier im Juni für zwei Tage ein Auto gemietet. Die Premium Variante, Vollkasko ohne Selbstbeteiligung, Freischaltung per Smart Lock. Als wir bereits den halben Tag unterwegs waren bemerkten wir zufällig, dass das Auto an der rechten Seite unten mittig einen Unfallschaden hatte. Dieser wurde definitiv nicht durch uns verursacht! Er war allerdings bei Abholung nicht einsehbar, da das Auto sehr nah an einer Hecke an einer befahrenen Straße geparkt war. Daher war es für uns nicht möglich den Schaden vor Abfahrt zu dokumentieren. Eine Woche später wurde die Kreditkarte meines Partners mit 605 € belastet. Ohne Kontaktierung, ohne Rechnungstellung, ohne alles. Wir kontaktierten die Vermietung per E-Mail und siehe da, sie jubelt uns den Schaden unter und meint, wir hätten ihn verursacht. Wir haben den Tag unzählige Male Revue passieren lassen und sind uns zu 100 Prozent sicher, dass der Schaden nicht durch uns entstanden ist. Es würde auch überhaupt gar keinen Sinn machen, den Schaden zu verschweigen, da wir ja mit Vollkaskoversicherung ohne Selbstbeteiligung gebucht haben. D.h. wir hätten ja so oder so nichts zu befürchten gehabt im Schadensfall. Es ist einfach nur lächerlich, dass das Auto absichtlich so geparkt wurde, dass wir den Schaden vor Abfahrt nicht einsehen konnten und sie nun behaupten, wir hätten ihn verursacht. Das ist leider Betrug und Abzocke.
Also, Vorsicht! Hier besser kein Auto mieten und auch Finger weg von der Smart Lock Variante!

The car was brand new (Lancia Ypsilon), clean and with many good features. The smarlock feature was great, got the car pretty quick. Questions about the pick up were answered quite quick through whatsapp. Read the terms, because we did not know that we had to pay for our airport parking ticket (haven't seen that before). Also the tyre pressure light was on when we got the car. Overall a great experience!

Despues de haber alquilado bastante veces coches en Vanrell sin problemas coches de alta gama y normales resulta que ahora al querer alquilar un coche de alta gama me han contestado que no alquilan a residentes. Asi que ya sabéis los de Mallorca en Vanrell no podéis alquilar coches!

Manglede luft i fordæk, alarmer om bremsefejl, vinduesviskerne duede ikke, der var ikke så meget benzin på som lovet

We rented a car in June 2025 and dealt with Angela in Alcudia 2 port she was great . I will be back to Alcudia and be renting a car again with these guys . Thank you