I subscribed for the $2 trial on behalf of a homeless family that I was assisting, which was no more helpful than the free search sites so stopped using. Unbeknownst to me they kept taking out $66 per... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I was genuinely surprised at how quickly the rental offers started coming through after signing up. It made searching for properties so much easier and saved a lot of time. A great platform for anyone... Toon meer
Bedrijf heeft geantwoord
I signed up for Rentumo thinking it was a one-time access, but later realized I had subscribed to a recurring plan. That was my mistake for not reading more carefully. I reached out to their sup... Toon meer
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I had a trial of this premium subscription and cancelled the day it was due to renew. I contacted the support team and asked them to cancel the debit attempt. After being told they couldn’t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Rentumo AU
Geschreven door het bedrijf
From studios to family homes, Rentumo.au makes searching and connecting easy: all in one place.
Ready to start your search for a new home? 👇
Discover all listings
Contactgegevens
Australië
- info@rentumo.au
- rentumo.au
4,3
Uitstekend
100 reviews
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I had a very disappointing experience
I had a very disappointing experience with the Rentumo website. The platform is very limited, and it is almost impossible to actually find a house through it. The subscription prices are also extremely high.
I paid $2 for a 4-day trial, with no intention of renewing it. After the trial period ended, $65 was automatically taken from my bank account for a one-month subscription that I did not knowingly authorize.
When I contacted customer support, they were not willing to refund the amount until I mentioned that I would contact my bank.
12 december 2025
Review zonder uitnodiging
Antwoord van Rentumo AU
Hi Anita, thank you for taking the time to share your experience.
We’re genuinely sorry to hear that there has been confusion regarding both our platform and our payment procedure. We understand how frustrating this can feel and we appreciate the opportunity to clarify how Rentumo works.
Rentumo is not a real estate agency or property owner, we are a rental search engine that aggregates listings from hundreds of publicly available rental websites. Our goal is to save time by bringing these listings together in one place and by offering tools such as instant alerts, early access to new listings and the ability to contact advertisers directly. While we strive to provide a broad and up-to-date selection, availability and response rates ultimately depend on the landlords and agencies posting the listings.
Regarding pricing and subscriptions, we do our best to communicate our plans and terms as clearly as possible at every step:
1. Before registration, where the subscription structure and renewal terms are displayed
2. During registration, where users must actively accept the terms and pricing
3. After registration, via a confirmation email that reiterates the trial duration, renewal date, and subscription price
The $2 trial is a limited-time introductory offer that automatically converts into a monthly subscription unless canceled before the trial ends. This renewal mechanism is clearly stated in our terms and during the checkout process.
We understand that trial-to-paid transitions can sometimes be overlooked, and we never want users to feel caught off guard. Our support team follows a structured review process for refund requests to ensure consistency and fairness for all users. While refunds are not automatic once a subscription has renewed in line with the accepted terms, our team does assess each case individually and aims to be helpful and transparent throughout the process.
We regret that your experience left you feeling dissatisfied and we truly value all feedback as it helps us improve both our communication and our service. Should you wish to discuss your case further or need assistance in the future, our support team remains available and willing to help.
Understanding and Good Customer Service
Very happy ar the fact Rentumo refunded me There was a mix upwith cancellation of my trial period
Excellent service
1 december 2025
Review zonder uitnodiging
Antwoord van Rentumo AU
Thanks for your feedback, Marilyn!
I liked that Sam helped with my…
I liked that Sam helped with my dispute. Unfortunately I couldn't contact anyone when I hit the contact button 😕 I tried on many occasions.
10 december 2025
Review zonder uitnodiging
Antwoord van Rentumo AU
Hi Anna-Marie!
We’re glad to hear that we were able to assist you!
Regarding the contact button, we’re sorry to hear you experienced technical difficulties. However, we didn’t receive any prior message from you about this issue, which unfortunately meant we didn’t have the opportunity to investigate or help resolve it at the time. We also haven’t received similar reports from other users, so it’s possible the problem was related to a temporary or device-specific issue.
We always encourage users to reach out to our support team directly if something doesn’t work as expected. We’re here to help and can usually resolve these issues quickly.
If you’re still experiencing any problems, we’d be more than happy to look into it for you. Please feel free to contact us so we can assist you properly.
Easy property finder
A super easy platform to list your property for rent or sale—quick setup, clear interface, and your listing goes live in no time
24 november 2025
Review zonder uitnodiging
Antwoord van Rentumo AU
Thank you for your review!
Exceptional customer service.
The company does well in accommodating every user’s personal circumstances for well tailored customer service. Highly recommended.
27 november 2025
Review zonder uitnodiging
Antwoord van Rentumo AU
Hi Munya, thank you for your kind words!
Recommendation for Rentumo for rental properties
I set up an account in April when I was desperately looking for accommodation. Within four months (in July), I was moving into my new accommodation. This was possible due to the wide range of properties I could choose from thanks to Rentumo.
I did have an issue with cancelling my account and trying to contact them. However, the matter is finally being amicably resolved thanks to their team and Sam the Country Manager.
If I have to look out for accommodation I would definitely make use of Rentumo again.
23 november 2025
Review zonder uitnodiging
Antwoord van Rentumo AU
Hi Eudora, thank you for taking the time to leave your review!
Good service and quick support
Good service and quick support. They helped me sort out an issue fast and were very responsive. Kudos Rentumo team.
17 november 2025
Review zonder uitnodiging
Antwoord van Rentumo AU
Hi Rohan, thank you for your review!
Didn't know I had been enrolled in an…
Didn't know I had been enrolled in an automatic subscription when I signed up for just two days. They happily took my money without making things clear.
16 november 2025
Review zonder uitnodiging
Antwoord van Rentumo AU
Hi Val,
Thank you for your feedback, we're truly sorry to hear about the trouble you've experienced.
We'd be happy to look into this and see if we can rectify this.
Could you please reach out to our team over at info@rentumo.au?
We’d be happy to help resolve this issue as quickly as possible!
Useful and convenient …
Rentumo is a great site and convenient that all rental listing are in one spot and you dont have to search different websites.
8 november 2025
Review zonder uitnodiging
Antwoord van Rentumo AU
Hi Megan, thank you for your review! 🙌
Very impressed with Rentuma customer…
Very impressed with Rentuma customer service staff mainly Sam who dealt with my situation and resolved it quickly and very professionally.
Thanks Sam
Best wishes
Natalie
4 november 2025
Review zonder uitnodiging
Antwoord van Rentumo AU
Hi Natalie, thank you for your kind words! Happy to have helped! 😊
I mistakenly did not cancel my…
I mistakenly did not cancel my subscription and 65 dollars came out of my bank and with just explaining to rentumo they were happy to refund me.
29 oktober 2025
Review zonder uitnodiging
Antwoord van Rentumo AU
Hi Emilee, thank you for your review! Happy to hear we could settle this misunderstanding!
Rentumo helped finding somewhere to…
Rentumo helped finding somewhere to rent super easy! As soon as a place matched my description, I was notified right away and able to apply in seconds!
27 oktober 2025
Review zonder uitnodiging
Antwoord van Rentumo AU
Hi Eve, thank you for your feedback regarding our platform!
Great Customer Servie
Sam was really helpful and went above and beyond. Thanks Sam for your great customer service ☺️
24 oktober 2025
Review zonder uitnodiging
Antwoord van Rentumo AU
Hi! Thank you for taking the time to leave your review, it's much appreciated!
The customer service was amazing
The customer service was amazing! The team provide exceptional professional services and are very knowledgeable and responsive when it comes to finding the perfect property for you. Thanks team great job!
22 oktober 2025
Review zonder uitnodiging
Antwoord van Rentumo AU
Hi Jasmine, great to hear your positive experience with our platform!
I withdraw my complaint
I thought I had subscribed to rentumo but, I hadn't at all, I'm very confused about what happened.
I apologised to Rentumo.au & they were completely gracious re the complaint I had made
17 oktober 2025
Review zonder uitnodiging
Antwoord van Rentumo AU
Hi Lynette, thank you for taking the time to leave your feedback after our interaction! Happy we could help!
This has been a blessing to me as my…
This has been a blessing to me as my family had found our home 3 days into using this app. Thankyou to the team that has resolved my issue with unsubscribing as well. I will be sure to pass on this app to all my friends that are looking for homes in the area.
Thankyou again
7 oktober 2025
Review zonder uitnodiging
Antwoord van Rentumo AU
Hi Afa, great to hear you found a new home through Rentumo! Thank you for spreading the word! 📣
Great customer service!
I had a disagreement with this company and they took care of it within 24 hours.
4 oktober 2025
Review zonder uitnodiging
Antwoord van Rentumo AU
Dear Daniel,
Thank you for your feedback. We're very sorry to hear about your experience with our platform.
Could you please reach out to our team over at info@rentumo.au to see how we can resolve this?
Thanks in advance!
Amazing customer service
Amazing customer service! When I encountered a billing problem Sam responded to my email within 24hrs and we came to a resolution! Love the attentiveness!
2 oktober 2025
Review zonder uitnodiging
Antwoord van Rentumo AU
Hi Kristi, thank you for your review! 💪
I had a great experience using the…
I had a great experience using the platform; it was very helpful. I recommend it to anyone looking for their next home. Thanks Rentumo.
16 september 2025
Review zonder uitnodiging
Antwoord van Rentumo AU
Thank you for sharing your experience with our platform!
Highly recommend
Was extremely helpful at finding a suitable home. Their responses were very helpful and quick.
Will be recommending to friends and family.
16 september 2025
Review zonder uitnodiging
Antwoord van Rentumo AU
Thank you for taking the time to share your feedback!
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