JLL Reviews 

Always helpful and always answer to me quick. Professional also.

Sara Maloney was our property manager for 4 years, she was always very responsive and helpful in informing us about events that would impact our building and in swiftly acting on any maintenance issues. Thanks Sara for your great service and wishing you all the best

I highly recommend Lily Wang as a property manager. My experience with her has been excellent; she is consistently proactive, supportive, and quick to resolve issues. Recently, we required a couple of repairs in our ensuite, and Lily efficiently managed the communication between myself and maintenance to ensure the work was completed promptly.
L.D

This is my third year living in my current home. JLL is a great help and very professional. Finding my current apartment was a breeze, from the viewing to signing the contract and moving in. Especially earlier this year, when there were some minor issues with the apartment that required communication with the landlord for repairs, JLL's professional service was exceptional. My Property Manager- Keely Wesley, was particularly helpful, facilitating a lot between me and the landlord. I'm truly happy to have met the JLL team and Keely.

Terrible property management in Canary Wharf. Under a full management service, they claimed they could not get one of the bill accounts property set-up and asked me to constantly forward the bills and access the informations for them for over a year, which has been ridiculous as I went for full management service for a reason! Today I realized they have been in copy for all the invoices and just did not bother to read emails themselves. Also, there was no communication or update from the agents on matters, most likely you got auto-replies as the “normal working hour” is not long and they are slow in responses. Today, I only knew that our assigned agent went on paternity leave - people should go on paternity leave but JLL really should have arranged for coverage and communicated that clearly in advance given how long that leave would be, particularly when there is ongoing issue to be sorted out and tenant is checking out. Generally it has been such a hassle and mess throughout the entire process, I would not recommend their rental service at all, in particular if you are trying to do full management service for peaceful mind, that “full management” model is close to non-existent except for fees paid to them, we experienced two property agents, similar experiences not to bare minimum standards.

Our property manager, Chris Chan, has been exceptionally helpful, responsive and supportive during our time with JLL. He’s been always open for dialogue and we’ve not felt anything was amiss with him. We’re very grateful we had Chris!

Zakariya was very professional and supportive during our stay, in a flat managed by JLL. He understood any queries clearly and then had a high bias for action to get them addressed.
Due to Michael, Zak and amazing team at JLL, our stay was comfortable.
Thanks team!

Taysir Hussein is incredibly helpful, polite, and professional. She goes above and beyond to ensure high-quality customer service.

Enoch has been my property manager for 3 years. He has handled all the communication and enquires very professionally, always showed understanding and efficiently resolved all issues.

I had a wonderful experience with JLL Greenwich. The property was well managed throughout my stay, and the service was consistently professional and helpful.
I would especially like to thank the property manager, Keely Wesley, who was very responsive, supportive, and attentive whenever assistance was needed. Her professionalism made the whole experience smooth and pleasant.
Overall, I really appreciate the quality of service provided by the team and would be happy to recommend JLL Greenwich.

I am very dissapointed with JLL UK, I moved out a month ago from a condo in Lambeth, London area and still waiting for a proposal for my deposit refund. I had to deal with multiple agents, with no results.

The prompt and efficient feedback; Professional in providing solutions to solve the tenants' problem.

I have been working with JLL for several years to manage and rent my flat. The service is excellent - always responsive and helpful. I had worked with previous companies in the past and this wasn't always the case. A special thank you to the managing agent I work with at JLL, Alexandra Imray, who is outstanding!

Five stars all the way for JLL! I have just completed a two-year tenancy managed by them, and I couldn't be happier with the experience. From day one right through to moving out, the entire process was seamless, professional, and entirely stress-free.
A special, massive shout-out goes to Enoch, who was my main point of contact throughout the two years. Enoch was absolutely fantastic. Whenever I had a query or needed assistance, he was incredibly responsive, proactive, and always went above and beyond to ensure everything was handled smoothly. It is rare to find a property manager who is genuinely this attentive and supportive.
If you are looking for an agency that actually cares about its tenants and delivers top-tier service, I highly recommend JLL. Thank you, Enoch, for making my time in the property such a great experience!

The experience has been very positive.
My property manager is Paige and she has been very responsive in our requests.

Tiffany is a very helpful property manager.

She is always responsive, helpful and professional during my stay with JLL.

This company has extremely poor customer services and discriminates people based on their place of birth.
This was reported to the police as a racist abuse and legal action will be taken.
I strongly advise anyone to stay away from these people.

Chris Chan was very helpful and very polite. Throughout the longer tenancy ha has always replied to my emails very quick and the process of me getting any support or maintenance in the flat was quick, smooth and with keen eye to delivering quality solutions and works. Chris was very engaging, and clearly cares about maintaining a high standard both landlords and tenants need. At the end of the tenancy the communication was still great and he helped secure my deposit promptly!!! We have worked quite well in a long tenancy will not be easy to find another agent like him!!!

Always a positive experience with the agency, thanks to our property manager Yezi, who handles any issues with the flat so timely and efficiently!

Keely Wesley is a highly responsible manager. He is diligent and dedicated in his work.I communicate with him very easily and enjoy contacting with him for my property.