Retirement Line Reviews 

So glad I chose Retirement line for the purchase of my annuity, from first contact with them John Currall who was patient and helpful in explaining my options , and since my decision Lucy Thompson has kept me updated on the progress until completion, would highly recommend Retirement Line

Retirement Line were very helpful in helping me secure a reliable annuity for my pension pot that was considerably more than the rule-of-thumb 4% + inflation I was paying to myself under a SIPP. Their staff were patient and friendly. I thoroughly recommend this company.

I used this company several years ago to re invest my pension . Excellent service from Tony Jarman then, so used him again this time and was also excellent,

The support that I received from Retirement Line when transferring my pension pot to a suitable annuity was first class.

I cannot speak highly enough of both Thomas Handley and Beate Chinta. Their help and assistance has been very professional and of the highest quality and very much appreciated by myself.

After some research, I decided to go with Retirement Line. I more or less had worked out Canada Life would be the way I'd go, but Oliver Prescott gently took me through the options, until I was certain. All painless and straight forward.

Once that decision had been made, Ben Payne handled pulling my various pension pots together; this was invaluable as I had no idea how that would work. From there, it should have been plain sailing but the company holding one of my pots were somewhat slow in transferring my funds to Canada Life. Ben kept me advised.

With assistance from Oliver, I decided to seal the deal with Canada Life, excluding funds from the tardy company.

Eventually, that final transfer was made, so Ben was able to close that off for me too; it just means I have two Canada Life contracts instead of one.

To be clear, none of this was caused by Retirement Line, and I received a small compensation payment from the original pot holding company. I'm grateful I was able to fall back on Oliver and Ben's expertise when things went slightly pear shaped.

(I've since been given a small compensation, by the

After a total disaster trying to consolidate my personal pensions for an annuity with another company i contacted Retirement Line.
They did more in 3 weeks than this other company did in over 2.5 years and this is no joke. Matthew Summers & Jasmine Soulby have been absolutely amazing. They turned a very frustrating and stressful issue completely around. They put me at ease with weekly updates have been very professional and they know exactly what they are doing. I think it's been just under 6 weeks and i am so delighted to say that it's been completely sorted.
I would totally recommend this company, and I'd like to say a big thank you to Matthew & Jasmine for all their hard work.
Kind regards Ian Turner

RECOMMENDED VERY HIGHLY

I do not give reviews easily. BUT>>> I wish that all companies acted and conducted themselves like Retirement line. I contacted then in Mid Feb 2026, I had a discussion with Oliver and he took me through various options. We scheduled a follow up at MY timescale not his.
I , as a very wary individual, contacted other advisors and my own Pension supplier. The difference between Retirement Line and them was like chalk and cheese, Retirement line only contacted me when they said they would unlike 7 other providers that kept bombarding me with calls and emails.
I also used the government service and got a free consultation via the phone. They gave me a phone number to contact a local Financial advisor. I had an appointment and listened - the advice was similar to Retirement line but the remuneration was very high.
I went and thought about it and once again re-read the reports on Trust pilot ( here ) about the Advisor and Retirement Line. ( hold the thought of the cost it is important , especially when thinking of your final sums).
6 months after my initial call I decided I would like to talk again to Retirement Line, I contacted Oliver and over 2 days he took more than several of my calls , sent me numerous emails at my request and redid quotes A LOT of times - never did show frustration - he was always polite , friendly and upfront.
I decided to go with what I had decided and signed papers for Oliver and put the process of taking my private pension in motion.
I had one sight concern and i rang Oliver and took more of his time again - I explain i had a concern of the fee quoted ( it would be paid from my pension ; so NO monies upfront ) - The figure quoted on the contract was 1/4 of the financial advisors - if you want a figure that come to nearly £9000 - I research that difference and it could mean and extra £635 a year for the pension life!!!!.
Oliver explained that he would then pass me on to a dedicated Admin assistant and Saffen was assigned as my point of contact.
Saffen took over smoothly and was just as great at her job as Oliver.
I was kept upto date exactly as she said she would.
Safeen emailed at least once a week and when she felt from a return email I needed more she rang and put my mind at ease.
Today just before 5pm she emailed to state everything was sorted.
I always was taught you get what you paid for - maybe the financial advisor would have done the job the same but they were definitely not as open and friendly as Oliver and Saffen.
5 star review is not enough for these two people. They are a credit to any company and when looking for a Pension I would say that they should be the number 1 go to people.
A LAST COMMENT - PEOPLE WHO KNOW ME WILL TELL THAT I AM A NUMBERS & MONEY GEEK- ( A SOMETHING I AM PROUD OF) Making a decision on this scale and with amount that is in peoples pension funds is a scary and unnerving time. TRUST THESE PEOPLE and I CAN NOT see you regretting it.
Oliver and Safeen & Retirement Line - I wish you all the best and thank you for everything.

P.S. I had to send documents via Snail Mail, they got there ok and 2 days later I get a letter back with a cheque for the amount I had paid in postage. WOW

I'll admit to being very uneasy about the prospect of handing over the handling of the my pension pot to a company I'd never heard of. But I needn't have worried. From the first conversation with my Annuity Specialist, Oliver Prescott, I was made to feel very at ease as every step of the process was explained. Once terms were agreed I dealt with Client Relationship Consultant, John Quinn, and Customer Relationship Consultant, Beate Chinta, both of whom kept me informed of the progress at every step. The whole process took less time than the given estimate of 8-10 weeks and I'm now looking forward to a relaxing retirement. Would 100% recommend Retirement Line.

Great service and seamless process. I was kept up to date every step of the way. Specials thanks to Edward Starling and Jasmine Soulby

I thought Scott Mulhern and Joshua Lawson were very informative and helpful.
Was kept informed at each stage of the process.

I was told that moving my SIPP to an Annuity would take 8-10 weeks in total. In the end it was 6 weeks.
Johnathon Davis managed the initial sale. Despite me asking loads of questions and needing a series of different quotations he was at all times helpful and professional; no pressure or blagging.

Louise Szombara then handled all the administration. It was like having my own highly efficient and experienced PA - thank you Louise, you are a real credit to Retirement Line!

Fast, efficient processing of my annuity purchase. I dealt with Matthew & Saf, who were excellent, answering my questions and liasing with the Annuity company.

Delighted to endorse Retirement Line. As we all know purchasing an annuity is a massive decision which could be potentially very stressful; with the assistance of Jasmine Soulby and Mathew Summer the process was for me easy, just a few signatures on a form after the initial consultation and that was it; just short of six weeks later it was job done. The only real stress was watching the markets fluctuate with my hard earned cash. A great service which I have no hesitation in recommending.

Retirement Line did a great job in helping me find the best annuity annuity for me and handled the process efficiently. Special thanks to Tom and Jasmine.

Both of the staff I spoke to and helped in choosing and arranging my annuity were very helpful and dealt with my queries professionally and in a way that helped me understand the terminology more.
Will Niedzwiecki provided quotes that met my requirements and ensured that my application was completed and sent to the annuity provider.
Jamar Dobson ensured that my application was correctly processed and that my pension fund was transferred to the annuity provider.
Great service and I highly recommend.

George Gilbert remembered me from my last annuity his professional management of this annuity was outstanding. Explaining anything I asked in perfect detail then passed me on to Lucy Thompson. She is fantastic responded very quick and explained everything I needed to do and know totally professional in every aspect. Thank you

First contact I made was with Kimberly regarding transferring pension and purchase of annuity. She was excellent explained what was involved and gave me some quotes. She arranged to call me back in few days to allow me time to think what wanted to do, with no pressure at all. Kimberley called as promised and I decided to go ahead with transaction. I was given an advisor John Quinn to take me through process. There was couple of issues with company I was transferring from. John kept me informed forwarding any correspondence he received. I would have no issue recommending company and would like to thank both Kimberly and John for all the help and assistance they gave me 100% satisfaction

Great service from initial contact to completion. A couple more updates and feedback during the process would have kept me better aware of actual progress, which would have allowed me to better budget for the timeframe.

Quick with email valuations of pension and helpful in getting my pension resolved

As a company they pulled several small pension pot together that had accrued of time. to form 1 package. kept me informed through out the process. completed on time.