Wow i really messed up not doing my research more on this company before ordering. dont make the same mistake I did and stay far far away. They send you fake tracking labels to think your issue is bei... Toon meer
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This company is run by scammers so be careful of your information. Stay away from their websites, they go by Retro vGames / RetroFam. Do not trust them scammers. If you have already ordered from them... Toon meer
Ordered an N64 along with 4 controllers and 4 games. Received the N64 and cables in about a week an a half in a beat up Amazon box and a bit of bubble wrap. A day or 2 later I received the 4 controlle... Toon meer
Ryan with Retro games is ABSOLUTELY amazing. I’ve already tried out all the games and they worked perfectly. From what I understand there are retro games now being counterfeit so I did my research and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Retro vGames– Your Ultimate Retro Gaming Store! We are passionate about bringing back the golden era of gaming by offering a carefully curated collection of retro video games, retro consoles, and gaming accessories from the most iconic eras. Whether you're a dedicated collector, a nostalgic gamer, or someone looking for a trip down memory lane, our store has everything you need to relive the classics. Our mission is to keep these classic video games accessible to both old-school fans and new generations eager to explore the roots of gaming culture We have refurbished and brand-new retro consoles, From iconic like Super Mario Bros. and The Legend of Zelda to rare gems, our collection expands to the NES, SNES, Sega Genesis, PlayStation 1, and more.
Contactgegevens
2121 Union Blvd, 18109, Allentown, Verenigde Staten
- 4238738768
- admin@retrovgames.com
- retrovgames.com
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221 reviews
Heeft 6% van zijn negatieve reviews beantwoord
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Wrong item sent
I order a white 3ds xl and they sent me a red one. If the color I ordered wasn't available, they should have told me that and given me the opportunity to either choose another color or cancel the order. Instead, they just took my money and sent me whatever they wanted. I tried contacting them to see how they would resolve the issue, but have heard nothing back. I don't recommend ordering from this company.
Update: They got back to me today via email, attempting to defend their practice of not notifying customers when the item ordered is unavailable and just sending whatever color they happen to have in stock. Unacceptable. They should notify customers of the situation and offer an opportunity to cancel the order. They did not address my question of whether they offered free returns (since they sent me an item I didn't order.) They mentioned nothing about their return policy, so I'm guessing they don't accept returns even when it's clearly their own fault. Shame on them. It's a shady business, people. Stay away.
28 december 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Holly,
We are sorry for this experience.
The reason our customer support team gave you for not being able to send the console in the color you preferred or ordered in is true.
We also mention this on our website as well.
Your feedback about letting the customer know before shipping an order out that the color they ordered is not available and giving an option with the available colors to choose from or giving an option to cancel an order is absolutely right and we are already working on this.
We are sorry that our customer support team did not guide you about our return policy. You can view our return policy here: https://retrovgames.com/return-policy/
We apologize for this experience again!
Regards,
Retro vGames team
Missing game - No resolution via Support
They sent the two ordered video game consoles but did not send the ordered game. They included cheap non original chargers and one was cut in half.
I’ve reached out numerous times to have them send me the game I paid for and at this point they have stopped answering me.
Stay away!
24 december 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Magige,
We really apologize for this experience. This is not at all representative of how we operate.
We have sent a more information request to you. We request you to please send it to us and we will look into this and get your issue resolved.
Regards,
Retro vGames team
Scummy practices
Awful shipping times (could be from the holidays), terrible communication, and didn't give me what I ordered exactly. I ordered a new Nintendo 3DS XL and I received a new Nintendo 3DS LL which is a Japan region locked version of the XL but it was jailbroken so it could be played in the US. A terribly scummy practice but I was jailbreaking it anyway. 3DS was in good condition
3 december 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Liam,
We're sorry to hear about the issues you experienced with your order and understand your frustration. We want to address the points you raised, including your comment about "scummy practice."
Regarding shipping, we understand your concern. We want to assure you that we have no intention of delaying orders. Once a package is with our shipping partners (who are third-party carriers), the delivery timeframe is unfortunately outside of our direct control. Delays, especially during busy periods like the holidays, can occur.
Regarding the consoles, we choose to source Japanese models and convert them for North American use because they often offer better value and condition. We always disclose this information in the product descriptions to be completely transparent with our customers.
We hope this explanation clarifies our process. We value your feedback and appreciate you bringing these points to our attention.
Regards,
Retro vGames team
DO NOT BUY FROM THEM!
DO NOT BUY FROM THEM!! I ordered a 3DS XL with two Pokemon games and they sent me a poor DSi with no games. Avoid this place at all costs. They are scammers
24 december 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Justin,
We are sorry to hear about your experience.
This sounds like an honest mistake by our warehouse team and we apologize for this.
We have a dedicated customer support team contactable via chat, call, and email. Please reach out to them using any medium and they will get your correct order shipped out to you.
Regards,
Retro vGames Team
Price gouging AFTER order
Just like everyone else, I ordered a game for $150. A week later, after saying it was shipped, the order was cancelled and the price for the game went up to $250. Scam city. Stay away
20 november 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Ashley.
We sincerely apologize for the inconvenience you've experienced. We understand that this is not the level of service you expect from us, and we’re truly sorry.
We know this is a busy time of year, and unfortunately, our stock can sometimes deplete faster than we can replenish it. Given the nature of our products – used, sought-after items – sourcing replacements can take time. We appreciate your understanding and patience as we work to improve our inventory management.
Regards,
Retro vGames Team
Stay away
Awful store, scammy practices, abysmal customer service. Very unethical business that canceled my order and jacked the price up when I bought the game fair and square. Stay away. This isn’t the first time I got burned by them! They held onto an item and never updated my order when I purchased a new 3ds xl, instead of receiving a NEW 3ds xl I got an old 3ds xl instead. So I returned it and they kept ahold of my money.
17 november 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Michael,
We apologize for any negative experiences you may have had with our company. We take customer feedback seriously and are committed to improving our services.
We understand your frustration, and we will investigate your concerns to prevent similar issues in the future.
If you can provide us with more details about your specific orders, such as order numbers and dates, we can look into the matter further.
Thank you for bringing this to our attention.
Regards,
Retro vGames team
Do not honour prices
Had a game listed at 30, then because of stupid social media popularity didn't honour someone's order and jacked the price up to over 200 and now listing this game is on offer down from 300 😂 You can't make this up, avoid these scammers at all costs.
17 november 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi there,
Thank you for taking the time to write this negative review based on a comment you read somewhere.
While we appreciate your opinion, we recommend you actually trying out our services first. Reviews like these can hurt businesses and it is highly unethical to try and do this without having experienced our services first.
Regards,
Retro vGames team
Did not honor their pricing of an…
Did not honor their pricing of an GameCube game they had in stock when they saw that the prices were going up. Avoid this place
16 november 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Christian,
Thank you for taking the time to write this negative review based on a comment you read somewhere.
While we appreciate your opinion, we recommend you actually trying out our services first. Reviews like these can hurt businesses and it is highly unethical to try and do this without having experienced our services first.
Regards,
Retro vGames team
Sopranos at RVG?
Yo, now they're trying to claim that all negative reviews are competitors. Okay, boomer. Like any reputable game store would give two shits about a shady business like RetroVGames. My one friend Ed said he once went to another location and it was in the ghetto and right outside were these gangster guys who looked like Paulie and Chrissie and he's pretty sure they were dumping a corpse into the dumpster while he was buying a copy of Halo 3
9 november 2024
Review zonder uitnodiging
Antwoord van Retro vGames
HI Starwind,
We appreciate your feedback, but we'd like to address the inaccuracies in your comment again.
We're a legitimate business. We take pride in providing excellent customer service and high-quality products.
It's unfortunate that you've chosen to spread misinformation about our business. We encourage you to verify information before making such claims.
We hope you'll reconsider your opinion.
Regards,
Retro vGames team
SCAMMING OVERPRICED DROPSHIPPERS
SCAM. This shady, overpriced, dropshipping store purchased a GameCube game from me on eBay and sent it to a completely different address many states away from their physical store location. This is because they did not have the game in stock in their store and someone purchased it on their website, where they have it listed for $30.97. They bought the same game from me for $12.37 shipped, and had me ship it directly to their buyer, meaning they profited $18.60 off a game they did not have in stock but told the buyer that it was in stock anyways. Mind you, the pricecharting (aka average ebay sold value) for this game is $10, so these clowns are charging 3 times market value on their website, so I assume the prices in their physical store are just as horribly overpriced. Do not support this store/company in any way, they are clearly just into retro games to rip people off and make money and are not actually enthusiasts of the hobby in any way. Any game store that cares about their reputation and positively contributing to retro gaming would not scam like this with 3x pricing over market value and drop shipping.
17 oktober 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Ryan,
Thank you for taking the time to write this insightful review.
As you have stated yourself that you are a competitor. We've had instances in the past of our competitors trying to defame us and it is quite natural and common for people to do this sort of thing so we do not blame you.
If you did your complete research and actually visited our website to understand how we do our business, you would have understood our business model.
As you advertised your business in the review by claiming that that you sell games at a much lower cost than us on eBay, you will be aware that eBay only offers a 30-day return. Retro vGames offers a 121-day return warranty along with a 1-year add-on warranty.
You used the word 'Scam' multiple times, please understand the meaning of a scam company first.
* When our customers reach out to us, we always help them
* The prices on our website are the prices we charge. We do not have any hidden charges
* We mention the condition of the items on the listing. According to you we drop ship, how do we predict the condition?
* We offer a 121-day return warranty and a 1-year add-no warranty. We replace the items even if our customer reports an issue on the 121st day of the warranty.
* We clearly list everything that comes in an order.
* We not only sell on our website but on many other reputable platforms including eBay.
* We provide the tracking information as soon as we ship it.
* We provide assistance before order, during order, when the order is in transit, after the order is delivered, and if the our esteemed customers face any issue during the 121-day warranty period, we provide complete support.
Please practice common business ethics and do not try to defame our business.
Regards,
Retro vGames team
Terrible shipping and customer service
I bought a Psvita from this website and when I finally got it my screen just broke and went dim and started glitching while I was using it. Not only that but the packaging was terrible it came wrapped in a bag as if it shouldn't be treated as a fragile product
EDIT: I also discovered that the screen has lots of blackspots and I now have to angle my screen to be able to barely see anything. The company is telling me there is a slim chance of a product being broken yet there are multiple reviews which say they send broken and faulty products they wasted my time and they are STILL sending me offers to buy vita games from them to play on the faulty product they sent me, it's as if they're rubbing it in my face
17 september 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Jurral,
We are sorry for this experience.
Generally, we make sure that each item we sell is checked well and tested for quality before being sent to the customer. As a result, the chances of a product or part being defective or damaged are slim. However, we have discovered that sometimes a product may be damaged while on its way to the customer.
Please reach out to our customer support team at help@retrovgames.com or share your order information here and we will assist you with replacement.
We apologize for the inconvenience.
Regards,
Retro vGames team
Store credit gone via glitch
I had a store credit from a previously returned game. When I went to place a new order the website glitched out and would not accept the order. My guess is that the credit was more than the order total and the system did not now know how to handle a zero dollar order. I came back a few weeks later and threw another game into the cart so I would not get a zero dollar order figuring this would solve any issues. I then dropped in my code for my credit and it had $0.58 left. I reached out to customer support to get this rectified. They said they could not track where the credit was used but that it was used. We went over my orders together and despite the fact that the math added up and I should have this credit left open they just stood by the "it was used" position. And, to boot, with almost every interaction they implied it was my fault. Don't order for this company! There are plenty of vendors selling these items.
28 augustus 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Paul,
We are really sorry about this experience. We have forwarded this to our relevant department and they are going to look into this. You should hear back from them within the next week.
We are sorry again for this experience and will resolve this.
Regards,
Retro vGames team
As a follow up to my previous review…
As a follow up to my previous review here I am updating all of you. After asking for a refund and starting the process they insisted for 3 emails over 2 days that they will replace the item. After clearly stating I will not accept a replacement I will only accept a refund after returning the item they requested I pay for the return because it's a "refubished" item. Keep in mind it was dirty, grimy, and missing parts that would make it a completed unit. This is clearly not refurbished and I am not returning it to them on my own dollar.
They have gotten a final follow up email from me requesting a return label. They have not replied to my previous email for almost 48 hours now. If they do not reply with one they will be getting blocked by my bank and getting a charge back to get my money back.
Do not buy from them, it is a hassle and you aren't garenteed anything you buy.
26 augustus 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Casey,
Thank you for your follow-up review. We apologize for any inconvenience or frustration you may have experienced with your recent order.
We understand that you are seeking a refund and have already received an email from Ryan regarding the return label. As we mentioned, he has requested a return label and will share it with you as soon as he gets it.
We appreciate your patience and assure you that we are working diligently to resolve this matter as quickly as possible.
Thank you for your understanding.
Regards,
Retro vGames team
I purchased a Nintendo 64 console and 4…
I purchased a Nintendo 64 console and 4 controllers and one game. Console was dirty and didn’t work. I requested to return the console and once it was delivered Retro vGames customer service abruptly stopped responding to any emails and now they have the console and one controller and my money. I would never recommend this site to anyone and I’m exploring legal options to recover my money
26 juli 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Wendy,
Thank you for taking the time to leave this review.
While we apologize for the condition you received the console in and will be launching an investigation as to how and why this happened, we can see that you placed 4 orders with us and have opened a dispute on 3 of the orders.
We can also see that we did refund you for the console you shipped back and it was confirmed by the agent who has been assisting you with this issue. He replied to you with the confirmation fo refund 24 hours ago, If you have not received it, we apologize for it.
We apologize again for the condition in which you received the console in. We do take the feedback from our customers seriously.
Regards,
Retro vGames Team
Scammed here as well
Scammed here as well. Ordered a refurbished gamecube and two games. The gamecube was disgusting, damaged, not refurbished and two of the controller ports didn't work. Never received either game. No response when I tried to return the console or cancel the games which were never shipped. I am currently disputing the transaction with my bank.
8 augustus 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Katherine,
We are really sorry to hear about this. Please share your order number and one of our customer success team members will be in touch with you and resolve the issues you have faced with your order.
Regards,
Retro vGames team
Ordered a Gameboy Advanced SP online
Ordered a Gameboy Advanced SP online, a week later they refunded my order with no communication as to why. No email telling me it was refunded. I only figured it out because I looked at my account to see what step my order was at. When I called in, they couldn't give me an answer as to why my order was refunded, and could only confirm that my order had in fact been cancelled. Not impressed with the unprofessionalism and lack of communication
8 augustus 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Dillex,
We apologize for the inconvenience caused by the unexpected cancellation of your Game Boy Advance SP order and the lack of communication. This is certainly not the experience we want our customers to have.
This happened because we deal with used items. Sometimes, the demand for a particular item increases unexpectedly, and despite desperately trying to meet the demand, our stock runs out. Please accept our apologies again for the inconvenience you faced with not receiving a notification.
We will look into this and make sure that something like this never happens again. We hope that you will give us another chance to earn your confidence in us.
Regards,
Retro vGames team
Make you’re self a favor don’t shop here!!
Holly fk were do I start first I get a message that I had ordered something that I didn’t for almost 300$ Contacted them and said it was a bug so I let it slide so delivery came around And turns out they send my package through FedEx. FedEx later couldn’t deliver my package because they don’t deliver to PO boxes so I had to drive an hour away to get my package just to turn out that the driver wasn’t there so I had to drive back the next day causing me to spend 40$ in gas This seller should advise they don’t ship to PO Boxes but the console it self was in grate Condition but horrible shipping experience never buying from here again ✌️✌️
2 augustus 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Juan,
We sincerely apologize for the incredibly frustrating experience you’ve had with your order. We understand your disappointment and frustration with the issues you encountered.
It’s unacceptable that you received an incorrect order notification, and the shipping process was far from smooth. There was an issue in the software that caused the order email to be sent out to you. Our team worked with the software development team and have made all of the efforts to prevent this from happening again.
We want to make amends and would love it if you would give us a chance to do this. Please share your order number here and our customer success team will reach out to you.
We value your business and hope to regain your trust.
Regards,
Retro vGames Team
Terrible Experience!
I bought an item from this company. Immediately they start spamming my inbox with offers. Two days later i get a credit from my bank, no cancellation email. I reach out to support, and they give me stock out excuses. I call them out that their system still shows 10 in stock and then they say its a system issue, "but i should be able to reorder again". So basically stock out excuse was a straight up lie. Someone messed up pricing and they wouldnt honour an order that they accepted. I think other reviews reinforce their service quality. Horrible!
21 juli 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Tahir,
The experience you had was caused by the fact that we do not deal with new items and mostly deal with used items. The issue with dealing with used items is that sometimes when the demand for a particular item is high, despite trying very hard to keep up with the demand and procuring items to replenish the stock, it can take time. We also cannot guarantee the prices to remain constant as they depend on the market and at what price our team is able to procure the items again. Despite this, we try our best to offer each of the items in our inventory at the best possible price while maintaining the quality with a 121-day warranty.
We sincerely apologize for the negative experience you’ve had. We hope that you will place another order with us and give us a chance to improve on the impression you have of us.
Regards,
Customer Success Team
Retro vGames
What a HORRIBLE company
What a HORRIBLE company! BUYER BEWARE!!!! I have been trying for a week to send back a SNES that did not work. I HIGHLY YOU SUGGEST YOU GO TO ANOTHER COMPANY! You do not want to deal with these people. I'm really beginning to think that I got scammed!
18 juli 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Julie,
I'm so sorry to hear you had this rough experience. That's definitely not what we aim for at Retro vGames, where we put our customers first. To get this resolved ASAP, can you share your order number or the email address you used to contact us? With that info, I can personally get this to the right department and ensure they fix it for you.
I hope that you will give us a chance to make this right.
Regards,
Retro vGames team
Terrible at first, Updated with good communications
UPDATE - I was refunded for the PS3 and the communication with the company improved. Seems they are making reasonable efforts to improve their business which I applaud them for. Cheers and well played
INITIAL EXPERIENCE - Terrible, do not buy from these scam artists. Refurbished PS3 doesn't work. They do not answer e-mails in a timely fashion and support is basically non-existent.
Updating - The PS3 doesn't work and was poorly packaged, which might be why it doesn't work. They have reached out to provide support and I am working to resolve the issue. If they resolve it appropriately I will update further and increase their rating again.
26 juni 2024
Review zonder uitnodiging
Antwoord van Retro vGames
Hi Brandon,
We are very sorry to hear about your negative experience with our PlayStation 3 console. We strive to provide high-quality products and excellent customer service, so it's disappointing to learn that we fell short in your case.
We understand your frustration with the lack of timely response to your emails and the difficulty you faced in getting support. We want to assure you that we value customer feedback and take all complaints seriously.
Please contact us again at help@retrovgames.com with your order details, and we will do our best to investigate the issue and resolve it as quickly as possible. We are committed to making things right and ensuring your satisfaction.
Regards,
Retro vGames team
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