Ritconcept Reviews 

They are drop shipping from Asia. Just take an image from their site, drop it into google images and you can find the item most likely on either AliExpress or Alibaba. For example, search for the cloud coffee table. You will find it on both sites and also from Amazon drop shippers.

An item I ordered took 5 months to arrive after being continuously delayed (should've taken 3 weeks). Company was very blasé about this, and service poor. Even after they said the item was delayed due to being shipped from China, the website still stated the same item would be delivered within 3 weeks - a blatant lie. Despite items on website looking nice, I do not recommend!!

I think most positive reviews on here must be fake - don't be fooled. I bought a "real leather" sofa that as turns out has genuine leather only on the contact surfaces (top of base, front of cushions, top of armrests). However, the base and the entire outside are plastic, which is of a similar, but visibly different colour. I suspect this is why this couch is so competitively priced, but selling it as "real leather" is misleading to put it mildly. I wish I had read the reviews on here earlier...

Edit: when confronted with this, the seller retroactively edited the description on the website and claimed it had been described. This is obviously a fraudulent trader.

Absolute shocking and awful customer service. Bought a sofa bed in late July, after two months of usage (female weighing 45kg sitting on the sofa), the backrest is now loose and collapses onto the floor whenever I lean back. It is an awful and inadequate design. The customer service team provided no service and simply referred to their 14 day policy (ie returns and refunds within the first 14 days) DO NOT WASTE MONEY ON THIS FRAUDULENT COMPANY! No service regarding quality issues whatsoever. No ideas where the positive reviews came from as I suspect some are fake reviews.

I first emailed a request for availability. . . and surprisingly got an email response rather quickly. I then went online to order the item, but had a few more questions. I got the same person Emily. She was outstanding. Answered all my questions, helped me process the sale and noted my request for a delayed delivery.

Overall smooth transaction, only that the sofa took 10 weeks to arrive, I'm fine with it. Communication could be better on delivery arrangement though. I'm happy with the purchase.

I have ordered a £600 Kemble chair in white and it came with stains all over it. When I sent the photos to the customer service representative (Emily), she advised that those where not stains but a texture feature. Terrible product and even worse customer service.

Very lovely sofa bed, great colour and texture, easy to assemble, great for the price. It’s very firm to sit on, not tried sleeping on it yet.

I strongly do not recommend. I purchased a tv stand from them which was supposed to be 3m long as per their offer, email confirmation and item specifications on their website. I paid upfront full amount, waited 12 weeks and they delivered two pieces of furniture. A piece of tv stand door was poorly painted, clearly diffrerent shade. They refused to acknowledge it and wanted to charge me £149 for returning it! After the exhausting exchange of emails I accepted 10% discount. Otherwise I would lose even more. They never acknowledged my points or apologised. They conveniently have no phone number so there is no way to resolve anything quickly, if at all. Once you pay them you’re on your own.

The company is a SCAM. Bought furniture from them that was nothing like advertised, awful quality, broken, cheaply made, stained and looked second-hand. They refused refund, messed me around deliberately whilst hiding behind fake identities - they are scammers. I reported them as fraudsters and requested my bank make a chargeback - if you are defrauded by these scammers and they illegally refuse to refund you, I'd advise you do the same or you won't get your money back. Also, report them to HMRC for VAT fraud and contact trading standards.

I purchased the Abigail coffee table, and the product quality is nothing like what is shown online. When I brought this up with customer service, the advisor, Emily, was extremely ignorant and unhelpful. I was undergoing chemotherapy and couldn't chase this up earlier. She repeatedly dismissed my concerns and clearly didn’t care. I am appalled and disgusted by their service. DO NOT ORDER FROM HERE. They are unhelpful and discriminatory. When they delivered the table, they left it outside my house with nails poking out. I even bought this up and no compensation talks even to help or aid me. The mention of the 14 days is poor and given my circumstances they should have been more sensitive. If the roles were reversed, I am sure the advisor 'Emily' would not be happy. How rude! Never ever again

We ordered 2 bedside tables. My 1 year old nephew could have built a better product. There were what looked like blood stains on the product and the drawer was broken with nails sticking out. Absolutely disgusted and appalled. We requested a refund and the company are refusing to provide one. AVOID THIS COMPANY AT ALL COSTS!

Overall, I received good service and am happy with my purchases. The sofa has proven to be durable and of high quality.

I ordered a dining table online and found the process very straightforward. The delivery was prompt, and the delivery company kept me updated on any potential delays. Overall, it was a very good experience with this company.

I ordered a wardrobe from Rit concept, and a few months later, it’s still absolutely fantastic. The delivery team and the assemblers were excellent, going above and beyond.

I purchased a chair, and it is of outstanding quality, just as I had anticipated. I believe it will last me a lifetime. The online ordering process was fantastic, and when I later decided to change the color, it was handled smoothly. Many thanks.

I've ordered several items – they're exceptionally well-made and visually appealing. The packaging was excellent, and everything arrived on time. I would definitely recommend them to my friends.

We are had a horrible experience with this company. For the prices quoted we expected a high quality item to be provided, however upon delivery we soon realised that this was going to be far from what we had hoped for. The assembly instructions consisted of a single piece of paper in Chinese. Even when we requested the english version, the provided instruction sheet was minimal and insufficient to indicate how the 100+ screws and other components were to be used; furthermore many components were supplied (6 tubes of sealant and magnetic door releases) without any mention in the instructions. When we finally did manage to construct the piece based on guesswork we realised that the piece of furniture was not in fact what we had original seen in the pictures/description online - specifically the legs (not actually mentioned at all on the instruction sheet) were entirely different than those advertised online. We figured this was a shipping error and upon contacting the company they informed us that additional pieces would come at an additional cost, and that the showcased screenshots on the website did not represent the base product we had purchased. This was shocking to us as we had every reason to believe that what we had seen on the website when we originally placed the over over 10 weeks ago would be delivered.

The delivery personnel were not only prompt but also extremely polite and courteous. Their professionalism added an extra layer of satisfaction to the overall purchasing process. Kudos to them for their excellent customer service!

I was blown away by the premium look and feel of this product! It gives off such an expensive vibe that I had to double-check the price. Definitely impressed with the value for money.