Ritconcept Reviews 

I ordered a dressing table from Rit Concept which arrived as per the advised delievry lead times. Unfortunately there was an issue with delivery, it arrived incomplete with missing set of drawers and assembly screws. Contacting customer services over Whatsapp and email was easy, they were very responsive. Emily in particular was very helpful and sorted out my delivery of the remainder items quickly. She also helped me assmebly of the dressing table with clear instructions and photos. Thanks.

AVOID!!
Terrible experience - ordered the Glenn Single/Two Seater Sofa Bed - 120cm.
Given you pay a premium price for the sofa, you expect a premium product.
I had to wait 2+ months (which I agreed to) - reason for this is because it's made to order in China.
Having waited that much time and paid so much money, the quality was shocking really. It looked cheap, the mattress extremely hard.
After a painful back and forth of 2 months (59 emails), I managed to get them to collect the item and refund me, but I have to say I was very nervous along the way.
Do yourself a favour and don't order from them, I doubt that any other of their products would be of higher quality.
Given that I got a fair resolution in the end I wouldve refrained from such a negative review, but the incredibly slow and painful customer experience made me want to warn others.

ORDER 541804
Neither their stock system nor their delivery company works well. Ordered the table, first they contacted with the out-of-stock information requested me to change the colour. After their delivery company, Proovia Delivery, keep delaying the delivery with a reason, like they couldn't fit the table to their van ..etc. This is not acceptable, first ordered on 02.10.2023 and now 21.10.2023 and still no delivery/. Product suppose to be their in-stok item but never recommend anyone to order furniture from this website.

Awful experience - avoid at all costs. I ordered some outdoor furniture months ago and emailed them to ask questions about the product and request additional photos which they were unable to send. I wasn't confident that the images were a true reflection of the product but they assured me that the items were returnable if I didn't like them when they arrived.

Several months later the items arrived and I instantly decided to return them as they looked nothing like the images. The fabric looked cheap (very shiny), the quality of the stitching and zips on the cushions was very poor and the wood of the table was a different colour than expected. The quality didn't match the price tag of over £2,000 at all. I also ordered an additional cover set which arrived in the wrong colour.

I immediately emailed them that day to say I'd like to return the items. That was 4th Sept and 11 days later they are still refusing to confirm how to return the items. Every time I say I want to return the items for a full refund, they ignore my request and offer me a small discount to keep the items. I have now told them EIGHT times via email and Whatsapp that I don't want the items and they just keep ignoring me. Their terms state items need to be returned within 14 days so I'm now wondering if they're going to try to argue I haven't returned them in time. It's been absolutely infuriating dealing with them and it's still not resolved - I would strongly recommend you look elsewhere and avoid this company.