Gary Thompson from Ross Care is outstanding. He always arrives when he says he will, is friendly, professional and incredibly knowledgeable. No matter what problem my son’s wheelchair has, Gary alwa... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Gary Thompson came out to repair my son’s wheelchair and really went out of his way to do so . Extremely caring towards the understanding of a person who relies on a wheelchair 24/7 and is unable to w... Toon meer
Gary Thompson did an excellent job of refitting a part to my wheelchair which had fallen off some days earlier. He also noticed that the left hand armrest was damaged and following a short visit to hi... Toon meer
Simon rang before he arrived to check the location of the wheelchair users. He was able to fix both wheelchairs and looked at a third. Simon was very helpful and gave us an update on other jobs. We... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ross Care is a major provider of NHS Wheelchair Services and NHS Approved Wheelchair Repair. We provide therapist assessment, special seating, delivery & maintenance to support over 200,000 Wheelchair Users across England & Wales.
Contactgegevens
Unit 11, Westfield Road, CH44 7HX, Wallasey, Verenigd Koninkrijk
- enquiries@rosscare.co.uk
- rosscare.co.uk
4,8
Uitstekend
830 reviews
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Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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I had appointment with Gary today
I had appointment with Gary today
Great service and top man
Really good and recommended 👍
14 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Shahid, thank you for your kind review. We’re pleased Gary delivered such a great service, and we’ll share your feedback with the local manager.
Darren Marsden was exceptionally…
Darren Marsden was exceptionally patient with my daughter answering all her many many questions. He made sure everything was exactly as she wanted and needed it to be. He explained all aspects of the wheelchair use fully. He is an incredible asset to your company.
14 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Rebecca, thank you for your wonderful feedback. We’re delighted Darren provided such patient and supportive service, and we’ll ensure your comments are shared with the local manager.
Regular servicing by Ross Care
Had a wheelchair that has been serviced by Ross Care for a few years now. Each time has been good, so no complaints!
12 februari 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi there, thank you for your kind feedback. We’re pleased to hear you’ve consistently had a good experience with our servicing.
Gary Thompson from Ross Care to the Rescue
Gary Thompson from Ross Care came out to mend my new powered wheelchair as a piece of the leg rest had broken and fallen off. He was polite, friendly and managed to mend my leg rest support extremely quickly in a very efficient manner. He also showed me how i could move the calf support out the way if I didn't require it, something I did not know i could do. He reassured me that new chairs can have little things go wrong just as a new car can but that he was sure the main systems would not break ie motor. Wheels fall off etc. It made me feel a little more confident that the creaks and squeaks were not to worry about and WD40 may help from time to time.
I throughly recommend him and Ross Care.
10 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Karen, thank you for your detailed feedback. We’re pleased Gary was able to resolve the issue quickly and provide reassurance, and we’ll share your comments with the local manager.
Very good experience
Very good experience, lovely friendly , very efficient service
14 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Karin, thank you for your kind review. We’re glad you received a friendly and efficient service.
Excellent service
I called Ross Care on Wednesday to report a fault with my power wheelchair. They came out this morning (Monday) and took the chair away for repairs. I was fortunate and lucky enough for my chair to be repaired and brought back to me by the evening. Thanks to Gary for his excellent communication, care and support.
13 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Nik, thank you for your fantastic feedback. We’re delighted the team were able to repair and return your chair so quickly and that Gary kept you well informed throughout, and we’ll share your comments with the local manager.
I had numerous powerchair issues which…
I had numerous powerchair issues which was quickly and efficiently resolved. I wish to personally thank him for a 5star service with a friendly respectful demena
13 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Angus, thank you for your kind words. We’re pleased the issues were resolved quickly and professionally.
A very efficient
A very efficient, professional & friendly service.
13 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Sophie, thank you for your review. We’re glad you received a professional and friendly service.
I'd like to thank Sean Taylor for the…
I'd like to thank Sean Taylor for the work he did yesterday on my powerchair. He gave it a very thorough MOT!
He went the 'extra mile' by promising to look for a cushion that would better suit my needs.
10 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Jennie, thank you for your kind feedback. We’re pleased Sean carried out such a thorough service and went the extra mile to support your needs, and we’ll pass your comments to the local manager.
The engineer from Ross Care Cornwall
The engineer from Ross Care’s Cornwall Depot, Sean!Taylor was very helpful today. He arrived in record time and quickly assessed the problem I was experiencing with my chair. He carried out a temporary repair and said he would get the parts put on order today. He also explained what I should do if I had any problems over the weekend. He was very polite, friendly and courteous and made sure everything was working perfectly before he left, which made me feel a lot safer.
10 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Adrienne, thank you for your detailed feedback. We’re pleased Sean was able to respond quickly, carry out repairs and keep you informed, and we’ll share your comments with the local manager.
Friendly and professional
Today we had a call out wheelchair battery replacement and some other bits repaired for a family member's wheelchair. Repairman was Gary Thompson, he did a great job and was professional - arrived on time, friendly and prepared. No problems at all
10 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Danni, thank you for your kind review. We’re glad Gary provided a professional and efficient service, and we’ll pass your feedback to the local manager.
engineer came out to fix my sons…
engineer came out to fix my sons wheelchair, very polite and professional
Excellent service
Gary Thompson 🌟🌟🌟🌟🌟
9 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Sabrina, thank you for your lovely feedback. We're really pleased to hear the engineer provided polite and professional service. We'll make sure this is shared with the local manager and Gary.
Excellent service by Shaun Taylor from…
Excellent service by Shaun Taylor from Ross care
9 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Hayleigh, thank you for your kind comments. We're glad Shaun delivered excellent service and we'll be sure to pass this on to the local manager.
Sean Taylor was extremely helpful
Sean Taylor was extremely helpful, friendly and professional when handing over my new wheelchair. Thanks Sean
9 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Mark, thank you for your feedback. It's great to hear Sean was helpful, friendly and professional during your handover. We'll share this with the local manager.
Pleased customer.
Sean Taylor phoned me to inform me he would be attending very soon.
He arrived in good time and was courteous on his arrival.
He executed the repair I had reported with professionalism and concern to my requirements.
I thoroughly recommend the services of Ross are and am thankful for their help in repairing my chair
30 maart 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Yon, thank you for your detailed review. We're pleased to hear Sean kept you informed and carried out the repair professionally. Your recommendation will be shared with the local manager.
Very good job
Very good job. THANK YOU VERY MUCH SEBASTIAN! You make my life eazier!
8 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Michael, thank you for your kind words. We're glad Sebastian made such a positive difference and we’ll ensure this is passed on to the local manager.
Antwoord van Ross Care
Hi Charlotte, thank you for your feedback. We're pleased to hear the delivery was helpful and polite.
Sean Taylor was very helpful and…
Sean Taylor was very helpful and explain everything to our satisfaction. Wheelchair was left in good working order and better for resident.
8 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Jessica, thank you for your review. It's great to hear Sean explained everything clearly and left the wheelchair in good working order. We'll pass this on to the local manager.
Great service from Ross Care
Nigel Wilson our engineer from Ross Care was very friendly, professional and helpful with the delivery and adjustments to my Husband's new wheelchair.
He demonstrated clearly how to use the controls/options and also advised on safety issues and common problems that may arise and how to resolve them. He answered all my questions and didn't rush us.
He was very knowledgeable and compassionate and ordered some other parts that he felt would be beneficial for my Husband's needs and make him more comfortable e.g. a longer arm on the head support and arm rests with extra padding.
Great service from Ross Care.
Thank you.
7 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Gill, thank you for your detailed feedback. We're delighted Nigel provided such thorough, compassionate service and took the time to ensure everything was right. We'll ensure this is shared with the local manager.
Use if wheelchair fully explained by…
Use if wheelchair fully explained by Ryan
30 maart 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Alison, thank you for your feedback. We're pleased to hear everything was clearly explained to you. We'll pass this on to the local manager.
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