Ross Care Reviews 

Sean Taylor from Ross Care visited to fix the brakes on a wheelchair. He was really friendly, sorted the issue in no time, and also pumped the tyres up to save me a job. Would definitely welcome him back.

The engineer that came today was Sean Taylor. He contacted me prior to his arrival which was helpful. This is not the first time that we have met Sean, on each occasion he has been, friendly and polite. When speaking Sean addressed both myself and also the disabled client which made him feel included and valued. Sean is knowledgeable and patient. On this occasion, upon seeing the client seated in the wheelchair, he identified postural issues and made a recommendation that would help the client to be seated more comfortably upright in the wheelchair. Sean also very kindly lifted the wheelchair from the back of my car and assembled it for me as I was unable to do so myself due to an injury. We are both grateful for the help we received today and are looking forward to getting out and about with the wheelchair!

Gary was very thorough and helpful in resolving an issue. Gary was helpful, happy, approachable and he was determined to get to the bottom of the issue to ensure a resident could use her wheelchair. Couldn't recommend Gary enough. Great service

Everything was excellent! The delivery was fast, everything was explained with great care, and the chair was perfectly fitted and adjusted for my mother. We truly appreciate it!

Ross care were fast and gavy Thompson was friendly and helpful.

Excellent service from Sean Taylor this morning, very precise and would highly recommend again.

Sean Taylor provided his outstanding service as always. I hope Ross Care appreciate how lucky they are to have such amazing colleagues. Wheelchair users in Cornwall are so fortunate to have the skill and support of all the staff at Ross Care.

Thank u to Susanne marples for helping me out she solved my issues so quickly bless her and I hv a new buggy now thanks i want to give her 5*

Sean Taylor who came to fit my right side foot rest for my wheelchair was brilliant definitely 5 stars 👍

Really good experience really helpful Mr Gary Thompson appreciate the help

Great service
Sean Taylor

engineer sean was prompt with appointment ,knew his job and polite and friendly

Friendly delivery and set up from Sean Taylor. A courtesy phonecall when he was on his way, this is always appreciated when you have children or young adults with disabilities or additional needs 😊.

Sean set up the new chair for my son with ease, and was gentle and reassuring the entire time as he fitted the safety harness and belts around him.

A swift and professional visit, but not lacking any customer service elements 😊
A credit to the team.

I'd like to state that from calling to request a fit check on his previous chair, to ordering the replacement, each member of the team I have spoken to, have been friendly, warm and knowledgeable. Nothing has been too much trouble from start to finish.

Extremely disappointed with the service from Ross Care regarding repairs to my wheelchair. My chair was taken away for an extended period, and I was told by both Wheelchair Services and Ross Care that it was ready for collection. However, when I arrived, it had not even been touched.

To make matters worse, the wrong parts had been ordered and sent to Southport Wheelchair Services to be fitted by the representative. This level of disorganisation is unacceptable, especially when people rely on this equipment for their independence and day-to-day mobility.

My wheelchair (a Rogue 2) has been nothing but problems. Previously, the main wheel developed a buckle, which took far too long to resolve, and now there is also a broken catch on the replacement chair that I was told would be repaired — yet it still hasn’t been done. It’s something I could have sorted myself within a couple of days.

It is incredibly frustrating that a company like Ross Care, which should have the resources and systems in place, cannot complete straightforward repairs in a reasonable timeframe. Essential mobility equipment should never be treated this way. People depend on these chairs every single day. Much better communication, organisation, and urgency are needed.

Sean Taylor was friendly and efficient.

My mother and I ( although I tell mom not to use her phone) always have lovely and helpful conversations with the young lady that looks after the area for moms wheelchair called Rihannon in Sandwell! She is so patient and caring towards mom, mom keeps me up to date often with all the information shes been given. Although I do wonder if mom calls up just for a chat! The engineers are always helpful and mom also speaks highly of them but doesn’t know their names as its sometimes different people . Mom does unfortunately suffer with dementia which is why I do try and tell her to keep off the phone however the genuine care given to mom by Rihannon and how much she brightens moms day even just over a phone call is honestly massively appreciated!
As a company you really should be proud to have someone with so much empathy within your team!

Thank you Gary Thompson for a great service today. Arrived on time, very helpful and professional. Gary repaired my wheelchair without any problems. Thanks again Gary for your assistance.

Hugh is always extremely helpful, service is prompt and efficient, nothing is ever too much for him. Would highly recommend the services they provide for my client.

The day of the pre-booked annual service for my powerchair at my home was refreshing to have everything go as planned. From receiving a phone call up to 1 hour before the engineer Gary Thompson's arrival to a pleasant cheerful greeting.

Gary was very knowledgeable not only within his job as a technical engineer but was very understanding of my mobility and specific needs. It really makes a difference to have that empathy and feel understood.

During the service he kept the area of the home clean, and his equipment required neat and tidy. Communicated clearly whilst doing the service and pre-ordered a set of new armchair pads.