Rubix VT Ltd Reviews 49

Nothing went went wrong the ways the stores were run befour we changed over to Rubix. We are a large chemical plant and requiure parts next day or the same day for repairs or new projects that need to be implemented quickly, had no problem when using RS, but that's where the problem lie's Rubix is in compition with RS. Can't order from RS, even if I did the parts would be onsite next day. rather than waiting 14 days and only 30% of the parts have arrived so far. Not acceptiable, very poor service
Placed the order for the project parts on the 18/07/25 have only recieved a fraction of the parts for the current project after 12 days.
By the time the rest of the parts arrive in dribs and drabs, I could of built and installed the system on the line.
Rubix is a JOKE, stick with RS, yes you may pay slightly more, not much, but you get the sevice.
Rubix only conentrates getting you the best price but not the best delievery time, check there website (which is Crap) 14 Working Days for delivery on 90% of there products. How can industry work with this?

This company have consistently called (they must gain info from companies house) and they only ask for registered directors and say they have been asked to call say they have spoken to you before and LIE. They are pushy and rude and refuse to speak to anyone else, i have on several occasions asked if i can help and they haven't even asked who I am..... just say "NO we will call back we only want to speak to the person in charge" well unfortunately I am the person in charge I'm the Managing Director and the pure rudeness and pushiness and failure to gain facts before dismissing me as someone who is not able to help is bad judgement on your part. So please don't contact us again. Many thanks. On reviewing your phone number it is listed as hard sales scams and its accurate!!!! no today thank you.

Rubix VT Ltd delivered a mixed experience. While initial set up took some time and had added costs, their team showed reliability in resolving issues promptly and offering personalized assistance, notably from Alfie and Lucy. The sales and support were professional, though some processes could improve. Overall, a solid company for business connectivity needs.

Nick Poyner is a fraud and a scam artist, that’s why Rubix VT went bust!

Always quick to respond!

Thank you Alfie

Sadly Rubix took over a company that we were previously contracted with and it is possible that they set the bar very high however Rubix did not provide the same level of service. They significantly impacted our connectivity by making changes that were not necessary and also did not rectify the issues in a timely manner, instead trying to charge us for upgrades. They didn't respond to issues quickly and at times were unprofessional. After a complaint to Ofcom was found in our favour we managed to exit the contract and find a provider that has been significantly better from day one. No more connectivity issues. I very rarely leave a poor review for a company but felt it important to do so, mostly to ensure Rubix look to do better in the future.

While the upgrade did not go as smoothly as anticipated, the speed and efficiency at which the support team assisted and resolved our issues was fantastic.
Alfie was a pleasure to communicate with, he was relentless in resolving all issues we have where other companies would have easily dismissed them. He kept us updated at every stage and is a real asset to your company.
I can not recommend RUBIX VT enough for businesses, their customer support has been unrivalled.

I speak to Alfie from support and he is very well behaved and very mature for his age, his mum and I are very proud of him!
He and the rest of the support team are knowledgeable and rapid too :)

Very dissapointed. Took 3 months to get set up correctly, anything & everything had a charge against it. Customer service was, lets say, to the point & needed chapter and verse to each and every problem before they would respond. Promised so much...

Thanks so much to Lidia and Lucy, easy to understand and no jargon from Lidia in Sales and a seamless activation today from Lucy in the Projects team, almost to easy... I now have a business phone system at a great price and superb sales and project team support! Thanks Guys!!

Ben@westparkmortgages

Excellent service received by Rubix VT, engineer out by 1st thing in the morning and solved the issue with the internet.

Great service!
Lovely having Lidia as our account manager everything gets done super quick!

Dealing with Lucy is always a delight, she’s wonderful to work with.

She is very knowledgeable and takes care to ensure that everything she does is with precision and care.

Thank you Lucy for you efforts and hard work ☺️

I've had that phone number with Rubix for a couple of years. Suddenly, all calls in go straight to voicemail without even one ring tone.
Lidia followed up on my messages and Ross looked into the issue, which was resolved in a day.
When the QR code wouldn't scan properly, Ross was able to come in and watch every step, highlighting the vital action I had omitted.
Wonderful team work, thank you.

Great Updates
Lucy Waller has been fantastic with keeping us updated with the changing of equipment.

Lidia is amazing! She responds so quickly to queries and follows up on them until everything is answered and solved. 10/10 for customer service and satisfaction and she is super friendly!

I would like to say a big huge thank you to Lucy and Grace, such great service from them both they have been a pleasure to deal with and they also resolved all our issues, and always got in touch before we reached out. Thank you Ladies and have a great weekend from all the team at Bee Eco Limited

If I could rate it 10 out of 10, I absolutely would! Lucy has consistently been the fastest at responding to any porting updates.

Lidia is absolutely amazing, kind , helpful and everything thing that would add up to good customer service. Sam @smartpropertyfinders

Lucy was amazing , went above and beyond , in fact she actually physically ran the "Extra Mile"