Great range of planters with many sizes in each range. We chose a hexagonal wooden planter which looks great in our front garden. We have yet to plant it up but already it is drawing compliments from... Toon meer
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Lees wat reviewers zeggen
Had an issue with the delivery damaged but quick response and new order was sent out good quality gates well recommended! Cost and quality was a concern when buying online this company is well re... Toon meer
Ordering straightforward and prices fine. There was a muddling mismatch with V1 delivery over numbers of items out for delivery ( items vs bundles) but Ruby customer response prompt and friendly. Prod... Toon meer
Bedrijf heeft geantwoord
NOW OFFERED REPLACEMENT so all good and settled Thank you My carpenter said that this cladding was completely unusable and he would not use it for cladding my dorma windows as it would be a waste of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
Contactgegevens
Ruby UK LTD, Burdon Lane, EX21 5LX, Highampton, Verenigd Koninkrijk
- 01409 231 763
- customersupport@ruby.co.uk
- ruby-group.co.uk
4,5
Uitstekend
2K reviews
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
5 stars for quality and service
5 stars for quality and service. Very well made gates.
2 februari 2026
Antwoord van Ruby UK
Hello Jacob,
Thank you for your kind words!
We’re thrilled to hear you’re happy with the quality of the gates and our service. It means a lot to us! 😊
Kindest regards,
Alexandra
Ruby
The Free standing fence is I hoped it…
The Free standing fence is I hoped it would be. True to size and well made.
It’s perfect for our driveway as an extra barrier for our little terrier.
Easy to move around, little bit heavy, but that’s good if it’s windy and it wouldn’t get knocked over.
30 januari 2026
Antwoord van Ruby UK
Hello Tina,
Thank you so much for your lovely review! 😊
We’re so glad the free-standing fence is just what you needed for your driveway and keeping your little terrier safe.
We’re thrilled it’s doing its job and hope your pup enjoys having a secure little space to roam.
Kindest regards,
Alexandra
Ruby
Go clear communication and good…
Go clear communication and good delivery.
Not actually installed yet so experience is not yet over.
28 januari 2026
What a lovely company!
What a lovely company!
Really well organised company, great options, great website, excellent quality product, fast delivery.... and remarkable value for money!!
All in all perfect!
Ruby UK are on my favourite suppliers list and I will definitely be investing in an oak pergola soon!
21 januari 2026
Antwoord van Ruby UK
Hello Susan,
Thank you for taking the time to share such lovely feedback! 😊
We’re so happy to hear you’ve had such a positive experience.
Whenever you’re ready for that oak pergola, we would be delighted to help.
Kindest regards,
Alexandra
Ruby
Antwoord van Ruby UK
Hello Michael,
Thank you so much! We’re thrilled you’re happy with both the delivery and the product. 😊
Kindest regards,
Alexandra
Ruby
Antwoord van Ruby UK
Hello John,
Thank you! 😊 We’re really pleased you’re happy with both the quality and the value!
Kindest regards,
Alexandra
Ruby
Antwoord van Ruby UK
Hello Tina,
Thank you for your feedback.
We’re really pleased your gate arrived quickly and that those fixings are doing their job. 😊
Kindest regards,
Alexandra
Ruby
Very satisfied customer
Had problems trying to order online so ordered direct. Received confirmation email. Everything done quickly and delivered on time.
16 januari 2026
Antwoord van Ruby UK
Hello Joseph,
Thank you so much for sharing your experience!
It’s great to hear you reached out directly and that everything was handled smoothly. We’re so pleased your order arrived on time and just as expected.
If there’s anything else at all you need, please don’t hesitate to let us know 😊
Kindest regards,
Alexandra
Ruby
Great value for money
Great value for money. Communication was good letting me know date for delivery.
20 januari 2026
Antwoord van Ruby UK
Hello Laura,
Thank you for your 5 star review! 😊
We’re really pleased to hear you’re happy with your purchase and that our delivery updates helped keep things clear and simple.
We really appreciate you taking the time to share your experience.
Kindest regards,
Alexandra
Ruby
Gate arrived as promised within the…
Gate arrived as promised within the 7-10 day quoted time, delivered and left in a safe space even before I woke up. Quality of the finish of the gate is poor with very rough edges. The gate had to be reworked to fit the space of sizes given. I’m sure it’ll do the job - just not as straight forward as it could have been.
13 januari 2026
Antwoord van Ruby UK
Hello James,
Thank you for taking the time to leave us a review. We’re very sorry to see that your experience was only 2 stars.
I’ve sent you an email so we can get this resolved for you as quickly as possible. Your feedback is really important to us, and we’d truly like the opportunity to make things right if we can.
We look forward to hearing from you. 😊
Kind Regards
Kate
Ruby
Pergola
Ordered on line had chat with someone on the phone told him size tipe of purgola i wanted he identified the one i had been looking at sent me a quote on line they helped when i ordered it any questions i just contacted them through the advert for Ruby sent texed message got a helpfull answere.
19 januari 2026
Antwoord van Ruby UK
Hello Lynn,
Thank you so much for taking the time to share your experience! 😊
We’re pleased to hear that our team was able to help you find the pergola you wanted and guide you through the ordering process. It’s also great to know that you felt supported and received helpful answers whenever you had questions.
Your feedback truly means a lot to us, and we’re pleased that we could make the process smooth and straightforward for you.
Kindest regards,
Alexandra
Ruby
Excellent service!
The fencing is excellent and the delivery and customer service exceptional. I will definitely be buying from them again.
9 januari 2026
Antwoord van Ruby UK
Hello Judi,
Thank you so much for your kind words! 😊
We’re so pleased to hear that your fencing has worked out perfectly and that the delivery and support you received made things easy. It really means a lot to know you’d choose to shop with us again.
We’re looking forward to helping with any future projects and truly appreciate you taking the time to share your experience.
Kindest regards,
Alexandra
Ruby
Excellent product at a very competitive…
Excellent product at a very competitive price. Ordering and delivery was as efficient as you could ask for.
8 januari 2026
Antwoord van Ruby UK
Hello John,
Thank you so much! 😊 We’re thrilled you’re happy with the product and that everything went smoothly from order to delivery!
Kindest regards,
Alexandra
Ruby
Recommended!
Very prompt and helpful in advising on sizing of product. Customer service conscientious and helpful in arranging deliveries.
8 januari 2026
Antwoord van Ruby UK
Hello Ian,
Thank you so much for your lovely review! 😊
We’re really glad our advice on sizing helped and that arranging your delivery was straightforward. It’s so rewarding to hear that our team’s efforts made things easier for you, feedback like this really makes a difference!
We truly appreciate you taking the time to share your experience.
Kindest regards,
Alexandra
Ruby
The courier company used were shocking
The courier company used were shocking! Spoke VERY little English and were beyond competent and very unprofessional
13 januari 2026
Antwoord van Ruby UK
Hello Gary,
Thank you for taking the time to leave us a review; I'm really sorry to hear this was your experience. I have sent you an email so we can discuss this further, and I hope to hear from you soon!
Kindest Regards
Kate
Ruby
Antwoord van Ruby UK
Hello,
Thanks so much! 😊 We’re delighted you’re happy with the product, service, and delivery.
If there’s anything else at all you need, please don’t hesitate to let us know.
Kindest regards,
Alexandra
Ruby
The guy I spoke to was really helpful…
The guy I spoke to was really helpful and sent through my samples quickly
5 januari 2026
Antwoord van Ruby UK
Hello Linda,
Thank you for your 5 star review! 😊
We’re really pleased to hear that our team could help and that your samples got to you quickly.
Kindest regards,
Alexandra
Ruby
Great products and great quality
8 januari 2026
Antwoord van Ruby UK
Hello Richard,
Thank you for sharing your experience! 😊
We’re thrilled you’re happy with the products and that the quality hit the mark!
Kindest regards,
Alexandra
Ruby
Have used these guys a few times now…
Have used these guys a few times now for T&G and a custom size gate, also been down to see them to collect and every time it's been a good experience. Polite well priced and good quality.
5 januari 2026
Antwoord van Ruby UK
Hello Steve,
Thank you so much for your kind words! 😊
We really appreciate you taking the time to share your experiences. It’s wonderful to hear that both the T&G and your custom gate have met your expectations, and that your visits to collect in person have been positive too.
Looking forward to helping with any future project!
Kindest regards,
Alexandra
Ruby
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