The planters were ready before estimated date and were delivered promptly. This is the third time we have purchase decking planters from Ruby and the quality is outstanding.
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Lees wat reviewers zeggen
Great range of planters with many sizes in each range. We chose a hexagonal wooden planter which looks great in our front garden. We have yet to plant it up but already it is drawing compliments from... Toon meer
Ordering straightforward and prices fine. There was a muddling mismatch with V1 delivery over numbers of items out for delivery ( items vs bundles) but Ruby customer response prompt and friendly. Prod... Toon meer
Bedrijf heeft geantwoord
Great gates. I have to give 4 stars due to and documented they forgot to send some fixings and also wasn't mentioned when buying black painted gate fixings, some bolts came galv which was frustrating... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
Contactgegevens
Ruby UK LTD, Burdon Lane, EX21 5LX, Highampton, Verenigd Koninkrijk
- 01409 231 763
- customersupport@ruby.co.uk
- ruby-group.co.uk
Heeft 81% van zijn negatieve reviews beantwoord
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Have used these guys a few times now…
Have used these guys a few times now for T&G and a custom size gate, also been down to see them to collect and every time it's been a good experience. Polite well priced and good quality.

Antwoord van Ruby UK
Larch TGV and treated Shiplap boards.
Generally I am very happy with your products and delivery service. I bought some Larch TGV boards to make garage doors. The delivery time was given as 15 to 20 working days; the wood arrived within that period and is of good quality. Delivery was excellent and by closed van. The boards were bound together in packs of 5. The one problem which reduces my assessment from 5- to 4-star is that the wood, as delivered, was soaking wet, as if the packs had been left out in the rain before delivery, and water had run into the end grain and along the faces of the boards. I had to open all the packs and lay out all the boards with spacers to dry, which took about two weeks and seriously delayed completion of the job. I should add that an earlier order of treated Shiplap boards was also delivered in a similar soaking wet state, again in a closed van, meaning that the exposure to the rain (assuming that was the source of the soaking) must have been before the day of delivery.

Antwoord van Ruby UK
Great quality picket fencing and gate
Great quality picket fencing and gate. Minor issue resolved quickly.

Antwoord van Ruby UK
Easy ordering system
Easy ordering system, prompt delivery & good communication throughout.The gates are awesome, would certainly purchase with these guys again. 5 ⭐️’s

Antwoord van Ruby UK

Antwoord van Ruby UK
The finished edges where they had been…
The finished edges where they had been cut could have been finished better.
Pen marks all over both gates and glue running out of all joints when it rained.
Good gates just feel they are rushed.

Antwoord van Ruby UK
A great company to deal with
A great company to deal with. Helpful, friendly and efficient.

Antwoord van Ruby UK
Quality product carefully delivered…
Quality product carefully delivered within timeframe given.

Antwoord van Ruby UK
Disappointed with some of the timber…
Disappointed with some of the timber delivered, despite prior to ordering I clarified what I would have delivered.
Some boards required finishing, which when ordering I was told they would not require any further preparation. The knives on their planer seemed to be not sharp and have cut up the timber
Also really disappointed with customer service as they totally ignored my e-mail regarding the quality of my delivery.
The only good point is they price matched my order.

Antwoord van Ruby UK
Absolutely brilliant good service and…
Absolutely brilliant good service and delivery

Antwoord van Ruby UK
Garden gate largeicient and nice quality gate
Efficient service and nice quality gate arrived

Antwoord van Ruby UK
Great quality product and delivered in…
Great quality product and delivered in good time.

Antwoord van Ruby UK
Great quality
Great quality, great value, and great service
Can't believe you can make an 11 foot gate in Devon and deliver to Aberdeenshire for free delivery, the gate cost less than a train ticket for the same journey

Antwoord van Ruby UK
Second gate I have actually ordered…
Second gate I have actually ordered from Ruby (this one is actually for my daughters new house rather than ours when I have painted it and fitted the hardware etc, and as usual the service was great with quick delivery.. thank you.. highly recommended..

Antwoord van Ruby UK
a good range of gates online
a good range of gates online and we found the ideal curved top side gate at a reasonable price . It had to be made but we were kept well informed of progress and within 2 weeks we were contacted by their nominated carrier who confirmed the day and time slot for delivery which was carried out by 2 people who were helpful in carrying our gate to the side of our house . The gate is now up and working perfectly and looks great

Antwoord van Ruby UK
Excellent
Excellent - significant fence post - efficient, helpful delivery. Reasonable price - would buy again.(hopefully don't have to)

Antwoord van Ruby UK
5 bar field gate
I bought a rough sawn 5 bar field gate, ordered Thursday delivered from Devon to Aberdeenshire 5 days later, the price was great, delivery from over 650 miles away was free.
The quality of the gate was outstanding for the price, fully treated timber good build quality, not flimsy its good sturdy timber I can't fault it

Antwoord van Ruby UK
Great communication and excellent…
Great communication and excellent delivery service. Good quality gate - recommended

Antwoord van Ruby UK
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