SatellitePhoneStore Reviews 117

Website is user-friendly. Product delivered quickly and was exactly as description stated.
I will definitely refer your company to family and friends.
Thank you.

Easy install. Working great.

do not buy starlink. connection is is mid at best. signed a year contract unfortunately and its gunna cost me 2000 dollars just to cancel my policy. terrible

Too good to be true. I researched the Starlink devices and got feedback from multiple people in my area who said the Starlink replaced their local wireless carrier. My goal was to cancel my local wireless and use the Starlink as my wireless option at home and also use it for portability while in the mountains or at the river. I described my usage, # of devices, # of users in the household and my business usage as I work from home. I was assured by the salesperson that I would be just fine with the 500 GB plan that ran about $150 per month. Low and behold it was not true. I blew through my 500GB data plan in less than three weeks and then the charges really started piling up. Bottom line, I would need to buy the 1TB plan for $300 a month for this to work. That doesn't work. Additionally, the Starlink buffered when I was running zoom calls and it would cut in and out. Be very careful with this company and understand exactly what you're getting in to. I paid out my equipment and cancelled the contract. Extremely disappointed.

DO NOT purchase this disaster of a system. We paid $433 to buy a system from them that didn’t work. They sent the standard Gen 3 system for our 2,000 sq ft house, and it did NOT blanket even most of our home in internet service. We called them, and they said “oh you need to buy an additional $200 internet extender.” What! Within 12 hours, we returned the entire system. And they refused to refund most of it. They made us pay for the first month of service when we didn’t even use it! HORRIBLE FRAUD AND COMPANY.

Prompt courteous customer service.

Everyone was very knowledgeable and helpful!

the online chat went very well. all questions answered. they worked with me on cost. delivered very timely.

The easiest system to install, so far to date. The boxes came torn open and had some trouble getting all the right pieces in place by guess work, since the instructions were the missing piece. Online help was excellent, to answer some of the questions.

They will rip you off avoid this company they are con artist

Horrible experience in trying to cancel my contract. Requested my contract be terminated. They continued charging me. Refuse to refund me.

Fast, reliable.

Worked with Jason to try out a phone before buying. I rcved it but found the instructions to be lacking, so have not made a test call yet. All I want is to be able to Cal and able to rcv text. The on line video was better for calling and I will try later.
Scott

Very easy to order, responsive to questions, would rent from SPS again without hesitation.

Ordering was easy, and I received the items in a timely manner.

Yes, the process for selecting Phone was extremely easy. You have photo and specifications of several different phones to choose from the specifications are complete easy to understand the features it made it really easy for me to find what I was looking for for the things I needed my location, different things like that. The sales reps very good very professional very friendly fun to talk to it makes you wanna call back great job guys.

Sent the order missing some parts. Then devices didn't work properly even after contacting support 3 times. They gave me the run around and never refunded for the issue. All they do is say they'll call back but don't.

I would give them a zero if I could. I had my phone for several years and really didn't use it so I decided to cancel it. I called and was told that I had to send an email to their billing email address. I did. I then received an automated email sayinf that customer service was important and that I could view my account by clicking on the link. I click on the link and it requires me to create an account. Frustrated I call them back and now they tell me I have to call the billing department. The billing department tells me I need to send an email requesting cancellation. Once I do that I will receive an email confirming my cancellation. When I tell her I already sent the email and never received a confirmation email she then said it would take a couple of days. So now I have no idea if I am even cancelled or not. Awful customer service.......