Ordered 2 scopes and phone mount September 07 2026 got a email within 24 hrs saying it was packed and sent out along with tracking number. When checking tracking number it was invalid. They replied th... Toon meer
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If I could award zero, I would! Scam Company. Goods never arrived but fortunately I bought using a credit card and recovered the money I'd spent under their credit card guarantee scheme. Bombarded wit... Toon meer
Bedrijf heeft geantwoord
When I purchased my StarScope I was given a discount code for 50% off on accessories (#50D4H648F9). When I ordered a iPhone camera mount I attempted to apply the code and it would not work. I ended up... Toon meer
Bedrijf heeft geantwoord
Nach anfänglichen Problemen mit der Bestellung wurde es schnell und zufrieden stellend gelöst. Mit der Lieferung und der Ware bin ich zufrieden. Es ist OK.
Bedrijf heeft geantwoord
2,1
Slecht
277 reviews
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Why am I being charged for TWO scopes…
Why am I being charged for TWO scopes (which aren't as great as you make out they are) when I only ordered one And were is the clip to attach the scope to my phone and the gift ring supposed to be in there as well ? How do I get my money back I am not very impressed AT ALL ! Reply asap
8 augustus 2026
Antwoord van Savvysmartdeals
Thank you for reaching out and sharing your feedback. We sincerely apologize for the frustration regarding your order quantity, missing accessories, and product performance.
Please reach out to our customer support team directly with your order details or email address so we can immediately review your order summary, issue a refund for any duplicate items or missing components, and provide you with return instructions to ensure you are taken care of.
Antwoord van Savvysmartdeals
Vielen Dank für Ihre positive Rückmeldung! 😊 Es freut uns sehr, dass Sie gute Erfahrungen mit unserem Service gemacht haben. Wir wissen Ihre Unterstützung sehr zu schätzen und werden weiterhin unser Bestes geben!
1-Very Unsatified
1. Shipping and Billing addresses should be separate. I wanted to send to a friend. Now I have to ship it a second time.
2. I can't get into the tracking of the package because the order says "Other" which is not on the drop down list. I expected the package to already be here and it's not. Ordered on 8-8-26
10 augustus 2026
Antwoord van Savvysmartdeals
Thank you for reaching out and sharing your order feedback.
1. Address Selection
We apologize for the frustration with the address entry. Our checkout process does allow separate billing and shipping addresses by unchecking the "Ship to billing address" box during step 2. We're sorry this was unclear during your order, and we appreciate the feedback as we work to make that option more visible.
2. Tracking Inquiry
We apologize for the confusion with tracking. When a carrier is marked as "Other," it usually means it was handed off to a local regional carrier or final-mile delivery partner.
Please reach out to our customer support team directly with your order number so we can look up your package status, provide the direct tracking link, and help locate your shipment right away.
Lens caps not sealing close correctly…
Lens caps not sealing close correctly on big lens end
14 augustus 2026
Antwoord van Savvysmartdeals
Thank you for reaching out to us. We’re sorry to hear that the objective lens cap on your order isn't sealing properly. To ensure a snug seal, try pressing down firmly around the outer flexible edges rather than just the center. If the cap still slips off or appears ill-fitting, please reach out to our customer service team via email with your order number and a photo/brief description of the issue. Our team will gladly provide you with the best resolution possible.
Antwoord van Savvysmartdeals
Thank you for your 4-star review! We’re glad to hear that you’re happy with the monocular. We’re sorry that the phone mount was too bulky for your phone, and we appreciate you sharing your feedback. We’ll take it into consideration as we continue to improve our products.
Kind regards,
Savvy Smart Deals
Unauthorised charges on my credit card
I have been signed up to a VIP membership that I did not consent to and charges have been taken from my credit card without my authorisation!! Now...no one is answering my emails to stop this and refund me. Not happy at all and do not recommend these people!!!
Note: Since this review was posted, the company has been in touch and has assured me the membership has been cancelled and that those charges will be refunded.....so now I am waiting to see that show up in my account.
But I must say that I am relieved they have at least contacted me over this matter.
12 augustus 2026
Antwoord van Savvysmartdeals
We’re sorry for the frustration and concern caused by the membership charges. According to our records, the membership cancellation has already been processed. If you have any further concerns, please feel free to reach out to our customer support team so we can assist you further.
We appreciate your feedback and apologize for the inconvenience caused.
Kind regards,
Savvy Smart Deals
You dont even deserve a star your a…
You dont even deserve a star your a bunch of robbing pricks
Went online to purchase 1x scoop next minut im being charged for 2x scoops and 1x stupid pet tag
Daylight robbery
Reply back to my emails and refund me my money
12 augustus 2026
Review zonder uitnodiging
Antwoord van Savvysmartdeals
We’re sorry for the frustration caused by the additional items on your order. We understand your concern regarding the charges and apologize for the inconvenience. According to our records, your cancellation request has already been processed. If you have any further concerns, please feel free to reach out to our customer support team for assistance.
We appreciate your feedback and hope this matter is resolved to your satisfaction.
Kind regards,
Savvy Smart Deals
Why because you people are fuckinLIARS & SCAMMERS
Why because you people are fuckinLIARS & a V fuckinSXAMMERS ,I NEVER ordered the shit DOG TAGS plus I don’t own any animals you rats so give my money back now it’s been approved for my refund I was told
12 augustus 2026
Antwoord van Savvysmartdeals
We’re sorry for the frustration and concern regarding the additional item and refund. We understand how upsetting an unexpected charge can be. According to our records, your refund request has been approved, and we apologize for the inconvenience caused. We appreciate your feedback and hope this matter is resolved promptly.
Kind regards,
Savvy Smart Deals
You show me the money amount for my…
You show me the money amount for my order. You charge my credit card almost double. I didn't ask to be in your membership club. Many things I don't think I asked for but got charged anyway!!
11 augustus 2026
Antwoord van Savvysmartdeals
We’re sorry for the frustration and concern caused by the additional charges. According to our records, the membership subscription has been cancelled and the associated charge has been refunded. We apologize for any confusion this may have caused and appreciate your feedback.
Kind regards,
Savvy Smart Deals
Deceptive advertising.
When I purchased my StarScope I was given a discount code for 50% off on accessories (#50D4H648F9). When I ordered a iPhone camera mount I attempted to apply the code and it would not work. I ended up paying the full $49.99 plus shipping. Also, the original ad I saw said the mount was included with the StarScope. The Star Scope did not arrive with the camera mount. Deceptive advertising and false discount codes. Not a good business practice.
11 augustus 2026
Antwoord van Savvysmartdeals
Thank you for sharing your feedback. We’re sorry for the confusion regarding the phone mount and understand your concern, especially if the original advertisement gave the impression that it was included with the StarScope.
We can confirm that the phone mount was placed as a separate order and is currently on its way. We’re also reviewing the 50% discount code you received to determine why it was not applied at checkout. We appreciate your patience while we look into this and apologize for the frustration caused.
Kind regards,
Savvy Smart Deals
Antwoord van Savvysmartdeals
Thank you for your 4-star review. We’re glad you found it to be a good deal. We hope you enjoy the product and that it works well for you. We truly appreciate your support!
We have not received our product
We have not received our product. And the vendor has not replied to our multiple requests for information.
20 juli 2026
Antwoord van Savvysmartdeals
We’re sorry to hear about your experience and the difficulty you had reaching us. According to our records, the order has already been fully refunded. We sincerely apologize for the inconvenience and frustration caused, and we appreciate your feedback.
Kind regards,
Savvy Smart Deals
Antwoord van Savvysmartdeals
Nous sommes désolés pour cette expérience et pour toute confusion. Nous comprenons que vous ne parlez pas anglais. Notre équipe du service client peut vous aider en français. N’hésitez pas à nous contacter afin que nous puissions vous assister.
Cordialement,
Savvy Smart Deals
Item ordered is exactly as displyed and…
Item ordered is exactly as displyed and described. Easy to order with great savings. Item arrived quickly and packaged well. I'm looking forward to use it.
King regards,
Ruby Rakes
7 augustus 2026
Antwoord van Savvysmartdeals
Thank you so much for your 5-star review! We’re delighted to hear that you found the ordering process easy, enjoyed the savings, and were pleased with the packaging and quick delivery. We hope you enjoy your new item, and we truly appreciate your support.
There was NO real information about…
There was NO real information about needing the sim cards in the original order. The sim cards were added to the final charge with the cameras, without my okay. There are not clear instructions on how to set up the cameras with my phone. So I would say over all, it feels like I was sort of "taken" when it was all ordered. When I called the phone number, it cuts one off, and you can NEVER get anyone to help ! Am still struggling with the set up in order to use the cameras. A very unhappy customer
here. So thanks but NO thanks.
Like you guys really care !
6 augustus 2026
Antwoord van Savvysmartdeals
We’re sorry to hear about your experience and understand your frustration. According to our records, the SD card charge has already been refunded. We also apologize for the confusion regarding the camera setup and the difficulty you experienced reaching our support team. We’d like the opportunity to assist you further and resolve any remaining concerns.
You can improve by telling the truth
You can improve by telling the truth. You say that each Starscope comes with the attachment to mount a cell phone. It does not. You have to buy that extra. Also, it does not zoom as you show in all of your ads. Shame on you.
6 augustus 2026
Antwoord van Savvysmartdeals
We’re sorry to hear that the product did not meet your expectations. We understand your concerns regarding the phone attachment and the product’s advertised features. We appreciate you bringing this to our attention, as clear and accurate product information is important to us. We’ll share your feedback with our team for review.
Kind regards,
Savvy Smart Deals
Deliver items on time 1st item still…
Deliver items on time 1st item still waiting for it ordered it on the 6 July 2026 still waiting for it.
ORDER NUMBER: 261453930 a STARSCOPE.
I am trying to cancel ORDER NUMBER: 261592680 but you keep on charging my account.Please cancel it THANK YOU.
2nd item just arrived 4 Aug 2026 that took over 4 weeks.
15 juli 2026
Antwoord van Savvysmartdeals
We’re sorry for the delay and frustration caused by your orders. We understand how disappointing it is to wait several weeks for delivery.
Regarding Order #261592680, we can confirm that the order has already been refunded. We also apologize for the inconvenience caused by the delayed delivery of your other order. We appreciate your patience and understanding.
Kind regards,
Savvy Smart Deals
I canceled my order on 08/04/26 now the…
I canceled my order on 08/04/26 now the next day you say it shipped, I will be disputing the charge which your customer service representative said the charge will be returned 3-5 days. My bank has already been notified.
5 augustus 2026
Antwoord van Savvysmartdeals
We’re sorry for the frustration this situation has caused. We understand your concerns regarding the cancellation and return process. Our customer service team has since provided return instructions and remains available to assist with the next steps. We appreciate your feedback and hope we can work toward a resolution.
Kind regards,
Savvy Smart Deals
I bought the starscope as a gift
I bought the starscope as a gift. I didn’t realize the phone attachment was sold separately. If I would have known, I would’ve have bought the attachment when I bought the scope and saved having to pay shipping twice. Although the savings code did help. So grateful for the code.
4 augustus 2026
Antwoord van Savvysmartdeals
Thank you for your 4-star review. We’re glad to hear that the discount code was helpful. We’re sorry for any confusion regarding the phone attachment being sold separately and understand how ordering it separately resulted in an additional shipping cost. We appreciate your feedback and will take it into consideration as we work to make our product information clearer. Thank you for your support!
The delay in delivery
The delay in delivery, no updates, eventually arrived after I had contacted PayPal.
14 juli 2026
Antwoord van Savvysmartdeals
We’re sorry for the delay in delivery and for any frustration caused by the lack of updates. We understand how concerning it can be when an order takes longer than expected to arrive.
According to our records, a tracking confirmation email was sent to the email address registered to the order on the same day the product was shipped. We’re glad to know that your order eventually arrived, and we appreciate your patience and feedback. We’ll continue working to improve the delivery experience and communication with our customers.
Kind regards,
Savvy Smart Deals
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