Brenda Serna is the most professional person I know. She went out of her way to satisfy me. On the other hand I am very disappointed and feel I was discriminated against with a premium that is based u... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My agent was great! Answered all my questions and provided valuable insight on a topic I with which I have little experience. I was provided a policy that I feel is completely suitable for my fami... Toon meer
Bedrijf heeft geantwoord
Worked with Jim Morecroft. I was recently laid off and lost my life insurance. I was uneasy about not having coverage to protect my family. Jim helped walk me through the process and made it fast a... Toon meer
Bedrijf heeft geantwoord
We were quoted one amount for $250k coverage but then charged a higher annual premium for the same $250 coverage. Why should we be charged extra because SBLI made a mistake. Honor what you quote.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Tijdelijke overlijdensverzekeringsmaatschappij
- Inkomensbescherming verzekering
- Persoonsverzekeringsmaatschappij
- Tussenpersoon voor levensverzekeringen
Over SBLI
Geschreven door het bedrijf
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Contactgegevens
1 Linscott Road, 01801, Woburn, Verenigde Staten
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4,3
Uitstekend
2K reviews
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Jim our sales rep was awesome
Jim our sales rep was awesome! very knowledgeable and made great recommendations. the interview was painless, and the coverage gives my family additional sense of security.
11 augustus 2026
Antwoord van SBLI
We're so happy to hear about your positive experience with our representative! Knowing we could provide your family with an additional sense of security is truly wonderful. We appreciate your kind words.
Antwoord van SBLI
We're glad to hear that you found the application process simple and easy to complete. Your feedback is truly appreciated.
Antwoord van SBLI
We're happy to hear that our efficient process met your expectations. Thank you for your positive feedback!
I completed an online application
I completed an online application. First rep called me and asked all the same questions, she had no access to my online app. 2nd rep called me, asked all the same questions again. Both reps were professional and nice, the frustration was not with them but the very annoying process of spending a lot of time answering questions I answered already 3 times. Also, I work all day so getting a ton of follow up calls daily is not helpful. I called back when I was free. I almost gave up and terminated the application at one point out of frustration. Also no one had access to my account showing I am already a solid customer.
7 augustus 2026
Antwoord van SBLI
Thank you for taking the time to share your experience and for recognizing the professionalism of our representatives. We appreciate your kind words about our team.
We're sorry to hear that the application process was frustrating. We understand how inconvenient it can be to repeat information and receive multiple follow-up calls, especially during the workday. Your feedback is valuable, and we will share it with the appropriate teams as we continually look for ways to improve our application experience and better serve our customers.
We appreciate your patience and thank you for choosing SBLI. If there is anything further we can assist you with, please don't hesitate to contact us.
Sincerely,
SBLI Customer Service
Lots of out front info easy process
4 augustus 2026
Antwoord van SBLI
We're so glad to hear you found our information clear and the process easy! We truly appreciate your positive feedback.
Antwoord van SBLI
We're glad to hear our website was easy to use. We appreciate your positive feedback!
Outstanding products and excellent…
Outstanding products and excellent customer service~
1 augustus 2026
Antwoord van SBLI
We are so pleased to hear you enjoyed our products and received excellent customer service. We appreciate your kind words!
We were quoted one amount for $250k…
We were quoted one amount for $250k coverage but then charged a higher annual premium for the same $250 coverage.
Why should we be charged extra because SBLI made a mistake. Honor what you quote.
Additionally, I called to speak with someone about the discrepancy and never received a call back.
30 juli 2026
Antwoord van SBLI
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it is when a premium differs from an initial quote.
We reviewed your concerns with our team and understand there was additional information provided during the application process that affected the final premium. We know this can be disappointing, and we strive to communicate any changes as clearly as possible throughout the process.
We appreciate your feedback and would welcome the opportunity to answer any remaining questions or discuss your experience further. Please contact our Customer Care team at 800-694-7254 or email customerservice@sbli.com, and we'll be happy to assist.
Dan Smith was great
Dan Smith was great - new policy to replace an older one. Process was simple, well communicated and done quickly - very happy
30 juli 2026
Antwoord van SBLI
We're so happy to hear that replacing your policy was a simple, well-communicated, and quick process for you. Thank you for sharing your positive experience!
Chris Hudson was extremely helpful…
Chris Hudson was extremely helpful during this process. He would return calls immediately, answered my questions, and was immensely helpful. The nurse representative, Sheila, was efficient, kind, and very professional.
17 juli 2026
Antwoord van SBLI
We're so glad to hear about your positive experience with our team members. It's wonderful to know that their helpfulness and professionalism made a difference for you. Thank you for sharing your kind words.
Antwoord van SBLI
We are so glad to hear that you found the process easy and quick. We appreciate your positive feedback!
Process was straight forward
Process was straight forward, easy to understand. Pleased with options.
25 juli 2026
Antwoord van SBLI
We're happy to hear that our process was straightforward and easy to understand. We appreciate your positive feedback!
The agent was very pleasant from the…
The agent was very pleasant from the onset, therefore i decided to proceed with the process. She answered my emails timely and took the time to ensure the errors on the policy were corrected.
18 juli 2026
Antwoord van SBLI
We are so pleased to hear about your positive experience with our team. We always strive to provide excellent service and ensure all policy details are accurate. Thank you for sharing your kind words!
My sales person was very helpful at…
My sales person was very helpful at every step of the way.
9 juli 2026
Antwoord van SBLI
We're delighted to hear our salesperson provided such helpful assistance throughout your experience. We appreciate your kind words!
SBLI Made the Process Easy
The process was straightforward from start to finish. Any questions I had were answered promptly. It made buying life insurance easier than I thought.
16 juli 2026
Antwoord van SBLI
We are so glad to hear that our process was straightforward and that we could make buying life insurance easier for you. We appreciate your kind words!
I have had SBLI for quite awhile
I have had SBLI for quite awhile. I contacted them as my 30yr term policy is coming up on expiration. It was a very easy process via phone and then an exam.
21 juli 2026
Antwoord van SBLI
We're so happy to hear that your experience with us, especially regarding your term policy, was easy and positive. We appreciate you sharing your feedback!
Antwoord van SBLI
We are so pleased to hear that our team provided you with a kind and professional experience. We truly appreciate your feedback!
It took 3 months to get approved. That was a long time.
It took 3 months to get approved. I thought that was kind of long
3 juli 2026
Antwoord van SBLI
Thank you for sharing your feedback. We’re truly sorry your experience left you feeling this way. That’s never our intention.
After reviewing your application, we can confirm your policy was issued and is in premium status. It appears there was information that was required to be reviewed during the underwriting process.
Our goal at SBLI is to make the application process as straightforward as possible while treating every applicant with fairness, respect, and care.
Our Customer Service team is available by email at customerservice@sbli.com or call 800-694-7254 and we'd be happy to assist with any questions.
Antwoord van SBLI
Thank you for your review! We're glad to hear you had a positive experience and found our team to be professional. We appreciate your feedback and thank you for choosing SBLI.
My financial advisor suggested SBLI for…
My financial advisor recommended SBLI for my personal life insurance needs, and I'm very glad I took that advice. The entire process was simple, straightforward, and completed in just one month from application to approval.
The professionalism and responsiveness of the SBLI team were a breath of fresh air, especially after I had withdrawn a previous application with Banner Life. That experience was filled with delays, repeated requests for information, and having to answer the same questions multiple times, which became very frustrating.
Choosing SBLI was the right decision, and I couldn't be happier with my experience. I'll definitely be sharing my positive feedback with my financial advisor and would highly recommend SBLI to anyone looking for a smooth, professional life insurance application process.
8 juli 2026
Antwoord van SBLI
We are so pleased to hear that your financial advisor's recommendation led you to such a positive experience with us. It's wonderful to know that our application process was simple, straightforward, and completed efficiently for your personal life insurance needs. We truly value your kind words about our team's professionalism and responsiveness, especially after your previous frustrating experience elsewhere. We are delighted that choosing us was the right decision and that you are happy with your experience. Thank you for sharing your positive feedback and for highly recommending our services.
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