Brenda Serna is the most professional person I know. She went out of her way to satisfy me. On the other hand I am very disappointed and feel I was discriminated against with a premium that is based u... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My agent was great! Answered all my questions and provided valuable insight on a topic I with which I have little experience. I was provided a policy that I feel is completely suitable for my fami... Toon meer
Bedrijf heeft geantwoord
Worked with Jim Morecroft. I was recently laid off and lost my life insurance. I was uneasy about not having coverage to protect my family. Jim helped walk me through the process and made it fast a... Toon meer
Bedrijf heeft geantwoord
We were quoted one amount for $250k coverage but then charged a higher annual premium for the same $250 coverage. Why should we be charged extra because SBLI made a mistake. Honor what you quote.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Tijdelijke overlijdensverzekeringsmaatschappij
- Inkomensbescherming verzekering
- Persoonsverzekeringsmaatschappij
- Tussenpersoon voor levensverzekeringen
Over SBLI
Geschreven door het bedrijf
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Contactgegevens
1 Linscott Road, 01801, Woburn, Verenigde Staten
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4,3
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Your phone wait times are insanely long
Personal on the phone very helpful. Wait times to talk to a person are insane. And you keep playing the same excuse driven messages. You don’t change. So I did. I canceled or cashed in 3 policies. I will let one more expire soon.
So in the end, crappy service does result in lost
business.
I’m not looking for someone to reach out to me. You have the data of your crappy phone wait times. It’s been like this for 4 years. ‘Thank you for your patience. We are experiencing high call volumes’? I’m not patient. You seem to be an excuse driven organization with no desire to fix terrible service.
10 juli 2025
Antwoord van SBLI
Hi Kurt,
Thank you for sharing your experience. Our team has reached out directly to follow up and better understand what happened.
We appreciate your feedback and the time you’ve taken to bring this to our attention.
The Sales Process w/John Campbell!
John Campbell's knowledge and down-to-earth explanations made our process easy and less stressful.
1 juli 2025
Antwoord van SBLI
Really appreciate you sharing that, Peter. It’s great to hear John made things feel clear and easy—that’s exactly the kind of experience we hope to give. And thanks for being part of the SBLI family. We're grateful to be on this journey with you and truly appreciate your trust.
Professional and made the process easy…
Professional and made the process easy while following up just the right amount of times to avoid being annoying.
1 juli 2025
Antwoord van SBLI
Thanks so much for sharing that, Jennifer. We’re so glad the process felt easy and well-paced—that’s exactly the kind of experience we aim to create. We really appreciate your kind words!
Horrible experience !
Had a family health crisis and my wife who pays the bills forgot to pay one quarterly payment. SBLI cancelled my life insurance. Had to jump through hoops to get reinstated, ultimately because of a recent health diagnosis, reinstatement was denied. 25 plus years of on time payments I guess means nothing. My family will be financially fine if and when I pass. Just a warning to all who will consider SBLI.
1 juni 2025
Review zonder uitnodiging
Antwoord van SBLI
We're so sorry to hear what your family has been going through. We understand how difficult this situation must be, and we’ve reached out privately to gather more details so we can better understand what happened and see how we may be able to help. Thank you for sharing your experience, we truly take it to heart.
Informative conversations with the…
Informative conversations with the sales rep, and presentation of multiple options.
28 juni 2025
Antwoord van SBLI
Thanks so much for sharing that, Neil. We're glad to hear the conversation felt informative and that you were presented with options that made sense for you. That’s exactly the kind of experience we aim to deliver: Clear, thoughtful, and supportive every step of the way.
Please don’t hesitate to reach out if we can help with anything in the future!
I made a premium payment on June 25…
I made a premium payment on June 25 online, I then called SBLI to change my payment to direct payment, then I was charged another premium payment 5 days later on June 30th
27 juni 2025
Antwoord van SBLI
Hello Mary,
Thank you for reaching out. I understand how it could be frustrating to see two premium payments so close together, and I’d be happy to clarify what happened.
Our records show that your initial online payment of $216.66 was submitted on June 23, which paid the premium that was originally due on March 13, 2025. The next scheduled payment of $216.66 was drafted on June 26, and that applied to your June 13, 2025 premium—bringing your policy current.
You called us on June 30 to request the removal of automatic payments, and we’ve processed that change.
While both payments occurred in June, they each covered a different billing period and were both needed to bring your policy up to date. I hope this helps clear things up, and if you have any other questions or concerns, we’re always here to help.
My life insurance needs got met
My updated life insurance needs got met and resolved in a fair and timely manner. I would highly recommend SBLI to others. I have been with them for over 10 years, and I am very satisfied with their professionalism and service!
27 juni 2025
Antwoord van SBLI
Thank you so much for your kind words, Rodney. We're grateful to have had your trust for over 10 years, and we're so glad we could meet your updated life insurance needs quickly and fairly. Your recommendation means a lot to us—and so does your loyalty. We're always here if you need anything.
My whole experience was welcoming and…
My whole experience was welcoming and informative. Process was seamless.
1 juli 2025
Antwoord van SBLI
Hi Megen,
Thanks for sharing that—it truly means a lot to us. We appreciate you and are so glad to be part of your journey. If you ever have questions or need anything, we’re always here for you.
Antwoord van SBLI
Hi James,
Thank you so much for your kind words! We’re so glad to hear our staff made the process smooth and accommodating for you. That’s exactly the experience we aim to deliver—clear, efficient, and always with care.
We truly appreciate you being part of the SBLI family.
Life Insurance Made Easy
Very helpful and professional agents, with no pressure to purchase a policy.
25 juni 2025
Antwoord van SBLI
Hi Robert,
Thank you for your kind words! We’re so glad to hear that our agents made the process feel helpful and pressure-free. That’s exactly the experience we strive to create—supportive, informative, and always at your pace.
We truly appreciate you choosing SBLI and look forward to being here for you whenever you need us.
My agent
My agent, Gary Costello, was super helpful. Very patient, knowledgeable and collaborative. Gary was a big reason I decided to go with SBLI. And, you cannot beat the competitive pricing.
24 juni 2025
Antwoord van SBLI
Hi Robert,
Thank you so much for your thoughtful note. We’re thrilled to hear that Gary made such a positive impact on your experience—his patience, knowledge, and collaborative approach truly reflect the heart of what we aim for at SBLI.
We’re also glad our competitive pricing helped make the decision an easy one!
We’re lucky to have Gary on our team—and even luckier to have you as a policyholder. Thanks again for choosing SBLI.
SBLI insurance is a great product
I have had SBLI insurance for 20 years and recently had to renew it. They made the process pretty easy and are a great company to work with.
12 juni 2025
Antwoord van SBLI
Hi Glenn,
Thank you so much for being part of the SBLI family for the past 20 years—that means a lot to us. We’re so glad to hear your renewal experience was smooth and that working with us continues to be a positive experience.
We're here for you at every stage, and it’s always our goal to make life insurance feel a little easier and a lot more personal.
Thanks again for your kind words and your trust.
I did a lot of homework before buying…
I did a lot of homework before buying life insurance. SBLI had some of the best rates, and they were quick to answer all my questions and move things along.
I didn't give 5 stars because there was a lot of back and forth with the medical questions. I feel like most of the questions were answered or could have been answered in the first call.
17 juni 2025
Antwoord van SBLI
Hi Robert,
Thank you for taking the time to share your experience—and for doing your homework before choosing SBLI. We’re so glad our competitive rates and responsive team stood out and helped you feel confident in your decision.
We also appreciate your honest feedback about the medical questions. We know your time is valuable, and we’re always working to streamline our process so it feels as efficient as possible—especially when many answers could be gathered upfront. Your input helps us do better.
Thanks again for choosing SBLI. We’re happy to have you with us.
Too difficult
The time, paperwork and emails for a 25,000 policy on a healthy 37 year old non smoker was questionable at best!
21 juni 2025
Antwoord van SBLI
Welcome to SBLI! We're excited to have you with us and appreciate you taking the time to share your feedback.
We understand that the time, paperwork, and emails involved felt like a bit much, and we're always working to make the process smoother and more efficient. Your insights help us do just that.
We're glad to hear you received the rate you were originally quoted—that’s a positive outcome, and we're happy we could deliver on that promise.
Thanks again for being part of SBLI. We're here if you need anything along the way.
Some people did better than others
Some people did better than others. The phone tree needs improving.
13 juni 2025
Antwoord van SBLI
Hi Nancy,
Thank you for your feedback. We're always looking for ways to innovate and improve, and we truly appreciate you sharing your experience as a valued policyholder.
Antwoord van SBLI
We're happy to hear that everything was easy and as quoted. Thank you for your positive feedback; we appreciate it!
SBLI has good rates. Communication with them is also great.
Communication with SBLI during the whole process of medical exam to underwriting, was good. SBLI always returned answers to my questions. The premium rate turned out to be better than 3 other life insurance companies. I’ll always endorse SBLI if friends ask
12 juni 2025
Antwoord van SBLI
We’re so glad to hear that our communication and rates met your expectations during the process. Thanks for your kind words—and for placing your trust in us. It means a lot!
great communication
4 juni 2025
Antwoord van SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
The process was easy to follow
The process was easy to follow. The agent Ross was great, and he helped me understand my doubts and queries. The underwriter part and follow-up could be better with clear communication.
29 mei 2025
Antwoord van SBLI
We're glad the process was easy and the agent was helpful - we'll pass that compliment along! We appreciate your feedback regarding the underwriting and follow-up; we'll focus on improving clarity in our communication. Thanks for your review.
Customer service representative Jack Raycroft
Customer service representative
Jack Raycroft was very knowledgeable, helpful and pleasant to work with! All my questions were answered.
4 juni 2025
Antwoord van SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
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