Brenda Serna is the most professional person I know. She went out of her way to satisfy me. On the other hand I am very disappointed and feel I was discriminated against with a premium that is based u... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My agent was great! Answered all my questions and provided valuable insight on a topic I with which I have little experience. I was provided a policy that I feel is completely suitable for my fami... Toon meer
Bedrijf heeft geantwoord
Worked with Jim Morecroft. I was recently laid off and lost my life insurance. I was uneasy about not having coverage to protect my family. Jim helped walk me through the process and made it fast a... Toon meer
Bedrijf heeft geantwoord
We were quoted one amount for $250k coverage but then charged a higher annual premium for the same $250 coverage. Why should we be charged extra because SBLI made a mistake. Honor what you quote.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Tijdelijke overlijdensverzekeringsmaatschappij
- Inkomensbescherming verzekering
- Persoonsverzekeringsmaatschappij
- Tussenpersoon voor levensverzekeringen
Over SBLI
Geschreven door het bedrijf
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Contactgegevens
1 Linscott Road, 01801, Woburn, Verenigde Staten
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4,3
Uitstekend
2K reviews
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Helpful people and the process was easy.
18 september 2025
Antwoord van SBLI
Thank you so much for sharing this. We’re glad our team made things easy for you. If anything comes up, big or small, we’re here to help and keep things simple for you.
Antwoord van SBLI
Thank you for your feedback. We are sorry to hear that you were unhappy with your experience and communication, as our customer’s concerns are very important to us. We hope you will consider placing the coverage.
It was frustrating
It was frustrating. I was ready to cancel and find new insurance. I got a different answer each time I asked a question. I was given the name of a case coor. but told I could not speak with her. I was repeatedly told I would be called back but never was.
27 augustus 2025
Antwoord van SBLI
Thank you for sharing your experience with us. We hear you, and we’re truly sorry for the frustration you’ve encountered. Please know we are looking into this carefully and will follow up with you early next week. Your feedback is important, and we appreciate the chance to make things right.
The final cost lined up
The final cost lined up exactly with the initial quote so that was nice. The downside was how long the medical testing took. The first test was cancelled because the tester was sick. The second appointment was cancelled because the tester called me a half hour before and since I didn't answer, he unilaterally cancelled the appointment. I wasn't told to expect a confirmation call and was probably in the shower getting ready. The third appointment went as scheduled but he didn't know to do an EKG so that had to be scheduled. The first date fell through and it also had to be rescheduled.
It was pretty easy to set up the automatic payment on the web site but I had a hard time determining that the initial payment had been made. AOK now.
29 augustus 2025
Antwoord van SBLI
Thank you for sharing your experience with us. We’re so glad to hear that your final cost lined up with your initial quote and that setting up automatic payments online was straightforward. That’s exactly the kind of simplicity we want for our customers.
We’re truly sorry, though, for the frustration you experienced with the medical testing process. Having multiple cancellations and reschedules can feel discouraging, and that’s not the experience we want anyone to have. Your patience through it all means a lot, and your feedback will help us make sure we’re clearer and more reliable going forward.
We’re happy everything is OK now, and we hope your coverage brings you peace of mind for the future. Thank you for trusting SBLI to protect what matters most.
It was quick and the online application…
It was quick and the online application was simple to answer and to complete it was also easy and quick.
5 september 2025
Antwoord van SBLI
We're happy to hear that our online application process was quick and simple for you. We appreciate your positive feedback and thank you for your time!
The process from start to finish took…
The process from start to finish took longer than expected. Underwriting reduce the amount I original needed to cover my personal and business loans. Than underwriting came back another time and increased the premium after they reduced it and gave me the newest information based on my medical and physical exam. If I could have got the original request life insurance amount I would of given 5 stars.
28 augustus 2025
Antwoord van SBLI
Hi there,
Thank you for sharing your experience with us. We truly understand how important it is to feel supported and confident throughout the life insurance process. While timelines and underwriting decisions can vary based on individual circumstances, we know how frustrating it can feel when things take longer than expected or don’t align with your initial goals.
We appreciate you sticking with the process and taking the time to leave thoughtful feedback. Your input helps us continue to improve how we support our customers at every step.
Wishing you continued peace of mind knowing your coverage is in place and we’re here if you ever need us.
Antwoord van SBLI
We're happy to hear that you found the process easy and smooth. Thank you for your positive feedback!
Antwoord van SBLI
Hi Courtland,
We’re so glad to hear that everything went smoothly and even happier to know you're beyond satisfied! That’s exactly the kind of experience we strive to deliver.
Thank you for choosing SBLI and for taking the time to share your feedback, it truly means a lot.
Warmly,
The SBLI Team
My agent and customer service helped me…
My agent and customer service helped me to obtain my policy.The website was difficult for me to get the documents signed.
20 augustus 2025
Antwoord van SBLI
We're so glad to hear that your experience with our agent and customer service team was a positive one.
Thank you also for sharing your feedback about the website’s document signing process, it’s helpful, and we’ll make sure it’s passed along to the right team.
We truly appreciate your trust in SBLI.
SBLI acted like a bad profiling entity…
SBLI acted like a bad profiling entity looking for reasons not to issue a policy. It made me feel scrutinized and not trusted. Which in turn made me question the purpose of this entity.
15 augustus 2025
Antwoord van SBLI
Thank you for sharing your feedback. We’re truly sorry your experience left you feeling this way. That’s never our intention. After reviewing your application, we can confirm your policy was issued as applied, and no additional information was requested from you during the process.
Our goal at SBLI is to make the application process as straightforward as possible while treating every applicant with fairness, respect, and care.
If you’d like to discuss your policy in more detail, we welcome you to reach out so we can address any concerns and provide clarity.
Excited to have SSBLI
I’m appreciative of the team I interacted with. They answered all questions.
7 augustus 2025
Antwoord van SBLI
We are happy to hear that our team was able to answer all of your questions! We appreciate you taking the time to leave us feedback.
They were very patient with me
They were very patient with me. They needed health information and I was out of state for several months without email. Once I got in touch they worked with me to get things completed
5 augustus 2025
Antwoord van SBLI
We appreciate your feedback and are glad we could assist you, even with the challenges of being out of state. We are happy to hear that we were patient and helpful in completing everything.
Extremely frustrating setting up
Extremely frustrating setting up
Auto pay. It took FOUR times, a rejected policy because of this. We had auto pay set up for 25 years on our previous policies, not sure why SBLI couldn’t get it straight. We were just about ready to move our policies elsewhere.
5 augustus 2025
Antwoord van SBLI
Thank you for sharing your feedback. We’re truly sorry for the frustration you’ve experienced with setting up Auto Pay. We understand how important a smooth process is, especially when you’ve had a long history of successful automatic payments.
Because these are new policies, we’re required to receive a signed and dated authorization form to set up payments, which ensures your information is secure and accurate. Unfortunately, there were some account detail issues that caused delays.
We’d like to help get this resolved quickly for you. We encourage you to connect directly with your agent, who can work with our team to finalize the setup and make sure everything runs smoothly moving forward.
Easy process to procure life insurance
Good price, flexibility with time and date to complete health questionnaire. Clear updates. Easy to use website.
30 juli 2025
Antwoord van SBLI
We're happy to hear that you found our prices reasonable and appreciated the flexibility in completing the health questionnaire. We're also glad the updates were clear and the website was easy to use. Thank you for your feedback and welcome!
It could not have gone more wrong. 0 Stars
It could not have gone more wrong if that was the plan from the start. INCOMPETENCE AND DECEIPT!
26 juli 2025
Antwoord van SBLI
Thank you for sharing your feedback. We understand how frustrating this experience has been, and we're sorry it didn’t align with the level of service you expected.
We’re glad everything has since been resolved and appreciate your continued trust in moving forward with the policy. If there’s anything more you need or any way we can support you, please don’t hesitate to reach out.
Quick and easy process
24 juli 2025
Antwoord van SBLI
We're glad you found the process quick and easy! Thank you for your feedback, Bernie, we appreciate it.
Electronic vs Hard Copy Communication.
In telephone discussions it was not clear to me that all communication and signing would be electronic. My understanding was I would receive documents via mail. The result is I did not respond to emails expecting mail delivery. SBLI withdrew the premium without signature. Overdraft was the result. Subsequent phone call to SBLI customer service confirmed 'documents in the mail'. Finally I had a phone call saying I needed to use the electronic process. Using electronic transactions is not convenient for me. It requires assistance that is not immediately available. This review is being done with assistance. Please be clear at the beginning of the process about communication. If a client prefers hard copy documents, it should be an option. Thank you.
31 juli 2025
Antwoord van SBLI
Dear Joan,
Thank you for taking the time to share your experience. We understand how important it is to feel confident and supported during the application and policy delivery process, and that includes making sure communication is clear and accessible every step of the way.
Please know that using electronic transactions is not a requirement. If electronic communication or signing presents a challenge, you absolutely have the option to complete your process with paper documents. We want to make sure you feel comfortable and supported.
If you’d prefer step-by-step assistance, our Customer Service team is here for you and happy to walk you through the process. You can reach them Monday through Friday, 8:00 a.m. to 6:00 p.m. Eastern Time at 800-694-7254.
Again, we apologize for the inconvenience and any resulting impact, and appreciate your patience. If there’s anything more we can do to support you, please don’t hesitate to let us know.
Antwoord van SBLI
We're glad you had a great experience with our service and pricing. Thank you for your positive feedback, David!
Expensive policy and phone-heavy customer service
The policy is a bit expensive but relatively average-ish for the industry.
What struck me was the phone-heavy focused customer service. For such an expensive life insurance policy, I would expect better and more efficient touchpoints. I had an agent call me repeatedly (business doesn't get done over the phone anymore...) and slowed things down. The broker/agent also never took the time to share what the full process looked like, so I could expect each step along the way. Instead, he liked to call at random times with non-updates. Update: I have learned that SBLI has an 'automatic dialer system' that sends out calls to customers and the sales people (agents) are expected to make a certain number of calls (per day/week/month/etc). No wonder! What gets measured...gets done.
Dear SBLI Sales Management --- work to get SBLI in the 21st century on sales methods that don't annoy customers. Consider improving communication channels (email/electronic means over phone), measure what really matters (closing a deal with happy customers and not measuring the number of phone calls an agent makes!) and better transparency on the process/steps so that the customer doesn't have to guess what might come next. Look at what some of the best customer service across other industries do (Amex, USAA, etc.) for inspiration!
28 juli 2025
Antwoord van SBLI
Hi Kristin,
Thank you for your thoughtful reflection on the process and your experience. I really appreciate the care you took in sharing your perspective.
Would you be open to a quick call? We’d love to hear more and better understand how we can improve from a customer’s point of view.
If so, feel free to reach out to me at MThompson@sbli.com—I’d be happy to work around your schedule.
Paper copy of policy and invoice were…
Paper copy of policy and invoice were never mailed. Diagnosis from med Dr. For ins purpose eas not all exact. Choices were made with Primary care not "declined"
Told to send credit card information by mail which is not secure. Took over 4 months so far and still not complete
23 juli 2025
Antwoord van SBLI
Thank you for reaching out. We understand your concerns and appreciate you taking the time to share them.
We’re glad to confirm that your policy is active and paid through September 14, 2025. For any questions about your coverage or rate, we recommend connecting with your agent.
We appreciate the opportunity to support you and thank you for being part of SBLI.
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