Brenda Serna is the most professional person I know. She went out of her way to satisfy me. On the other hand I am very disappointed and feel I was discriminated against with a premium that is based u... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My agent was great! Answered all my questions and provided valuable insight on a topic I with which I have little experience. I was provided a policy that I feel is completely suitable for my fami... Toon meer
Bedrijf heeft geantwoord
Worked with Jim Morecroft. I was recently laid off and lost my life insurance. I was uneasy about not having coverage to protect my family. Jim helped walk me through the process and made it fast a... Toon meer
Bedrijf heeft geantwoord
We were quoted one amount for $250k coverage but then charged a higher annual premium for the same $250 coverage. Why should we be charged extra because SBLI made a mistake. Honor what you quote.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Tijdelijke overlijdensverzekeringsmaatschappij
- Inkomensbescherming verzekering
- Persoonsverzekeringsmaatschappij
- Tussenpersoon voor levensverzekeringen
Over SBLI
Geschreven door het bedrijf
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Contactgegevens
1 Linscott Road, 01801, Woburn, Verenigde Staten
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4,3
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy to understand what my rates and…
Easy to understand what my rates and terms will be.
29 oktober 2025
Antwoord van SBLI
We're happy our service is easy to use and our rates are transparent. Thank you for your feedback.
Antwoord van SBLI
We're glad you found it easy! Thank you for your positive feedback; we appreciate it greatly.
Antwoord van SBLI
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback.
Antwoord van SBLI
We're happy to hear that you've had such a positive experience and are a long term member with SBLI. Thanks for sharing!
The communication was very good
The communication was very good. Only a couple mis-steps causing confusion and additional home visit.
4 november 2025
Antwoord van SBLI
We appreciate your feedback and are happy to hear that the communication was good overall. Thank you for your positive feedback!
Antwoord van SBLI
We're happy our service is easy to use and our rates seem fair. Thank you for your feedback.
I have been with SBLI for over 20 years…
I have been with SBLI for over 20 years and find their insurance rates to be the best! I have had friends and family take advantage as well. KUDOS!
29 oktober 2025
Antwoord van SBLI
We're happy to hear that you've had such a positive experience with our insurance rates for over 20 years! It's great to know your friends and family have benefited, too. Thanks for sharing!
Antwoord van SBLI
We're glad you found it easy! Thank you for your positive feedback; we appreciate it greatly.
I am extremely satisfied with my agent
I am extremely satisfied with my agent, Marc Ross, has been extremely helpful and friendly. I highly recommend Marc!
24 oktober 2025
Antwoord van SBLI
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback and are so glad the agent was helpful and friendly.
Difficult getting in touch with someone…
Difficult getting in touch with someone to answer questions. Still haven’t received a call about my questions with my bill. It was much better before all the electronic communication.
22 oktober 2025
Antwoord van SBLI
Hello, we’ve shared your feedback with our Customer Care team, and a representative will be reaching out to assist you as soon as possible. We value the opportunity to make this right and ensure your experience is a positive one.
very poor communication
very poor communication. We are still are not sure policy is in force
21 oktober 2025
Antwoord van SBLI
Thank you for sharing your feedback. Your agent will be reaching out today to confirm your policy status and answer any questions. If you’d like to discuss your experience further, please contact Ross Singmaster, Direct Sales Manager, at rsingmaster@sbli.com. We appreciate you bringing this to our attention and we’re here to help.
Antwoord van SBLI
We're happy to hear that you had a pleasant experience. Thank you for your positive feedback; we truly appreciate it.
Our experience with SBLI has been a…
Our experience with SBLI has been a very positive and easy process.
I’m so glad Select Quote matched us with this company.
17 oktober 2025
Antwoord van SBLI
We're happy to hear that your experience was positive and easy. We appreciate you letting us know, and we're so glad you were matched with us!
Antwoord van SBLI
We're glad you had a positive experience with our professional team and their choices. Thank you for your feedback!
Have been asked to register my…
Have been asked to register my police/download the app/create an account, but was not able to move forward…
7 oktober 2025
Antwoord van SBLI
Thank you for your feedback. We’re glad our team was able to connect with you and get everything resolved. We appreciate your patience and are happy to hear you’re satisfied with the outcome.
Michael Hall was so easy to work…
Michael Hall was so easy to work with...answered all of my questions and I never felt rushed or pressured.
He followed up with more questions I came up with. He's a very nice person and is a definite asset to your Company
28 september 2025
Review zonder uitnodiging
Antwoord van SBLI
We're happy to hear that you had such a positive experience! It's great to know that your questions were answered thoroughly and you felt comfortable. Thank you for acknowledging our team member's dedication.
Life insurance on adult children
Getting set up with life insurance on my adult son was great. Trying to explain that he was not the policy owner was a bit time consuming because they wanted him to provide payment information when he was not the policy holder.
4 oktober 2025
Antwoord van SBLI
Thank you for sharing your experience and for choosing SBLI to help protect your loved ones. We’re glad to hear the application process went smoothly overall, and we understand how the ownership and payment steps can sometimes be confusing. Your feedback helps us improve how we explain this part of the process. Thank you again for trusting SBLI with your family’s protection.
Communication
My communication with Jo-Anne Corcoran made this experience go smoothly.
2 oktober 2025
Antwoord van SBLI
We're happy to hear that the communication helped make your experience go smoothly. Thank you for sharing your positive feedback with us!
Autowithdrawing for higher premium on old policy
Although the agent was extremely helpful in getting me a new policy more appropriate to my current needs, SBLI was still auto-withdrawing the premium for the old policy, which had now increased sizeably, rather than charging the lower premium for the new policy in place. I'm working with the agent and SBLI to get a refund on the higher premium.
23 september 2025
Antwoord van SBLI
Hi Rosemarie,
Thank you for sharing your feedback. We understand the frustration you experienced with the premium withdrawal from your prior policy. While your new policy was being set up, the older policy was still active and billed at its updated rate. That policy has since been surrendered, and a refund for the premium was processed and is scheduled to be issued on October 1, 2025.
We’re glad to hear your agent was helpful in securing coverage that better meets your needs. If you have any further questions about your refund or policy, please don’t hesitate to reach out to us directly.
—The SBLI Team
Customer Service was excellent!!
Customer Service was excellent!!! Your infrastructure to handle payments is poor and needs attention
17 september 2025
Antwoord van SBLI
We appreciate your kind words about our customer service. We'll examine our payment processes based on your feedback. Thank you for your time.
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