Brenda Serna is the most professional person I know. She went out of her way to satisfy me. On the other hand I am very disappointed and feel I was discriminated against with a premium that is based u... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My agent was great! Answered all my questions and provided valuable insight on a topic I with which I have little experience. I was provided a policy that I feel is completely suitable for my fami... Toon meer
Bedrijf heeft geantwoord
Worked with Jim Morecroft. I was recently laid off and lost my life insurance. I was uneasy about not having coverage to protect my family. Jim helped walk me through the process and made it fast a... Toon meer
Bedrijf heeft geantwoord
We were quoted one amount for $250k coverage but then charged a higher annual premium for the same $250 coverage. Why should we be charged extra because SBLI made a mistake. Honor what you quote.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Tijdelijke overlijdensverzekeringsmaatschappij
- Inkomensbescherming verzekering
- Persoonsverzekeringsmaatschappij
- Tussenpersoon voor levensverzekeringen
Over SBLI
Geschreven door het bedrijf
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Contactgegevens
1 Linscott Road, 01801, Woburn, Verenigde Staten
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4,3
Uitstekend
2K reviews
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My SBLI agent was not very responsive
I sent the agent I was working with an email with a quick and minor relevant question a few times throughout the process of getting a quote for life insurance. He never replied unless he had to to keep things moving forward. I wound up having to call customer service and ask them. They cc'd the agent in an email back to me. Not a huge deal, but not courteous or professional on the agent's part. The customer service rep was great.
In addition to that, when the agent gave me the initial quote, he forced my health rating to be better than the one that was automatically given to him to make the quote "more accurate". Seemed like a slightly slimy move to make me a little more likely to keep going through the process with the hopes that when I got the real number, I'd be too invested to quit and look elsewhere.
18 december 2025
Antwoord van SBLI
Thank you for sharing your experience. I’m sorry to hear that parts of the process felt frustrating, and we appreciate you bringing this to our attention.
You’re right to expect timely, professional communication. We’ve followed up internally to address both the communication concerns and the quoting experience you described. I’m glad our customer service team was able to support you, and we appreciate your feedback as it helps us improve.
If you have any further questions, need guidance, or would like to share additional feedback, please feel free to reach out to:
Ross Singmaster
Direct Sales Manager
rsingmaster@sbli.com
We’ll be happy to help.
Entire process easy & convenient
6 december 2025
Antwoord van SBLI
We're glad you found the process easy and convenient. Thank you for your positive feedback; we really appreciate it!
the insurance agent was able to show us…
the insurance agent was able to show us very helpful options
10 december 2025
Antwoord van SBLI
We're happy to hear that our agent provided helpful options. Thank you for sharing your positive experience with us!
SBLI has always been my life insurance…
SBLI has always been my life insurance go-to.
Customer service and ease of payment a big help.
Thank you
2 december 2025
Antwoord van SBLI
We're happy to hear that you've consistently relied on us for life insurance. It's great to know our customer service and easy payment options have been helpful to you. Thank you for your feedback and continued trust.
Antwoord van SBLI
We're happy to hear that the application process and rates worked for you. Thanks so much for your feedback!
Application process was quick and easy.
2 december 2025
Antwoord van SBLI
We're happy to hear that our application process was quick and easy for you. Thank you for your positive feedback!
The application was straightforward
The application was straightforward. No hidden fees and unnecessary surprises. I will recommend their services to anyone!
3 december 2025
Antwoord van SBLI
We're happy to hear that the application process was straightforward and transparent for you. Thank you for recommending our services; we appreciate your positive feedback!
My agent James Donovan was excellent…
My agent James Donovan was excellent and help me every step of the way, I’m really grateful for his help. You can tell his knowledge and professionalism in every step. I’m really happy with the help he gave me.
27 november 2025
Antwoord van SBLI
We're happy to hear that you had such a positive experience. We appreciate you mentioning the agent's knowledge and professionalism. Thank you for sharing your feedback; we're really grateful for it.
Very easy to open policy
I was very happy with how easy it was to open a policy with SBLI. Also, the quote was better than my previous insurance
18 november 2025
Antwoord van SBLI
We're happy to hear that opening a policy with us was easy. We're also glad our quote was better than your previous insurance. Thank you for your positive feedback!
Jo.anne was very helpful.
20 november 2025
Antwoord van SBLI
We appreciate you letting us know about the helpful assistance you received. Thank you for your positive feedback!
Professional service and nice to talk…
Professional service and nice to talk to real people and not bots!
I was a former customer so I knew what to expect that's why I made my decision.
18 november 2025
Antwoord van SBLI
We're happy to hear that you appreciate our professional service and the human connection we provide. It's great to know your prior experience influenced your decision. Thanks for your feedback!
Unfortunately
Unfortunately, without any notification, SBLI withdrew my checking account for seven months worth of insurance payments and allowed my account to go insufficient funds. They actually owed me money so what they should’ve done was made a deposit into my account and then withdraw what they wanted instead of withdrawing First horrible experience.!
8 november 2025
Antwoord van SBLI
We understand how concerning it can be to see unexpected activity on your account, and we appreciate you bringing this to our attention. Our team reviewed your case and issued a refund to resolve the matter. Your policy remains active as requested, and we’ve followed up directly to confirm the details.
If you have any additional questions, please reach out to customerservice@sbli.com.
—The SBLI Team
Antwoord van SBLI
We are happy to hear that every interaction and process was effortless for you. Thank you for your positive feedback; we appreciate it.
Antwoord van SBLI
We're glad you had a positive experience with our pricing and service. Thank you for your feedback; it means a lot to us.
Antwoord van SBLI
We're happy to hear that you've had such a positive experience with SBLI support. Thank you for your positive feedback!
Poor Communication
I have put in a claim for my father's life insurance policies which he paid diligently for more than 60 years in one case. After a month, there is still no response from SBLI. I have also written two emails to customer service about this claim and neither email received a response. I am disappointed with the standard of communication from a company my father trusted.
31 oktober 2025
Review zonder uitnodiging
Antwoord van SBLI
Hi Timothy,
We’re very sorry to hear about the loss of your father, and we understand how difficult this time must be for you and your family. We appreciate you reaching out and sharing your concerns. Our records show that the claims were processed on October 31, 2025, and the benefit checks were mailed on November 3, 2025 to the named beneficiary.
Our team is following up with you directly via email to provide clarification and ensure all questions are addressed. If you need any additional assistance, please don’t hesitate to contact us at customerservice@sbli.com.
—The SBLI Team
The company generated 3 accidental…
The company generated 3 accidental policies on me with our my knowledge.
29 oktober 2025
Antwoord van SBLI
Hi Freddie,
We never want a customer to feel uncertain about their policies. Our records show multiple enrollments, and our team is already addressing your request to cancel the most recent one. You should expect a confirmation shortly.
If you need any further assistance, please reach out to customerservice@sbli.com or call 1-800-694-7254. We’ll ensure this is fully resolved to your satisfaction.
—The SBLI Team
Flustered it with no response or…
I have made multiple requests for comprehensive documentation regarding the standard life insurance policy pertaining to myself and my wife, including the accidental death coverage. However, I have not received any response to date.
29 oktober 2025
Antwoord van SBLI
Hi Eric,
We understand how important it is to have clear documentation about your life insurance coverage, and we’re sorry for any frustration this situation has caused. Our team is reaching out to you directly via email to ensure you have the information you’re looking for.
If you have any additional questions, please don’t hesitate to contact us at customerservice@sbli.com or call 1-800-694-7254, and we’ll be glad to assist right away.
—The SBLI Team
SBLI has made our family feel secure…
SBLI has made our family feel secure for over two decades. Communication and interaction with SBLI over that time period has been easy and efficient.
29 oktober 2025
Antwoord van SBLI
We're happy to hear that you've had such a positive experience with SBLI. It's great to know we've been able to make your family feel secure for over two decades! Thanks for sharing.
Mixed experience
Although it has been some 20 years since I last obtained a Term Life policy from SBLI, my experience this time was different. Last time obtaining a policy was easy. I am a relatively low risk customer. Based on my history the agent told me he thought I might not need any follow up medical exam. Not only did I need to do the medical exam (which was relatively painless), I had to do an extensive interview with a representative who was not the agent. The interview involved medical questions (ok) but also extensive questions about my finances. I'm not sure how this is a legitimate path of inquiry for a life insurance company. It might be worth investigating if a claim is made and there are irregularities, but to bind a policy in the first place? When I asked the interviewer why I had to answer these questions, she said she didn't know and SBLI 'just tells me what questions to ask.' Although I went through with taking out the policy to avoid restarting this process elsewhere, SBLI lost some trust with me during this process.
1 oktober 2025
Antwoord van SBLI
We appreciate you sharing your experience. We regret that your recent policy application differed from your past interactions and involved extensive financial questions. We aim to make the process smoother and will review your feedback regarding the interview process to ensure it aligns with our standards. Thank you for your business.
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