Securitylocksupply Reviews 224

The experience was great! Thank you

Never again, Order Lock two weeks ago never even got an email for the receipt was very glad I took a screenshot or I would’ve been screwed. The lock was not even in stock. It’s still currently listed on your website for sale. After over two weeks of my Customer being very upset with no lock on her front door, I finally called yall to ask what the hell especially after paying extra for second day air. It took several phone calls to even find the damn order and then nobody got back to me again, so I had to call y’all back again and hunt y’all down again to find out that y’all won’t be shipping it to me. I’m on my own so I had to call y’all a third time to get the refund started God I hope that actually works.

On time and exactly what Ineeded. Easy to order the correct lock for my needs and door orientation.

The experience was great. The technician arrived in a timely fashion. He was extremely knowledgeable with the Mortise lock that we ordered for our security door. He was very friendly. He took the time to show us how to operate the new lock.

It doesn’t fit.. I have to fine some one that can fix this.. not what I thought I ordered.. it doesn’t even have a back plate

You sent the wrong parts! We ordered Marks 22AC. Confirmation #5829. You delivered 175B/26D!!
Your customer service is unresponsive with phone calls to 877-202-8118.
This needs to be remedied immediately or Amazon will become involved.
720-480-9786
Ernest Austin

I ordered they delivered...FAST..thank you

I filled out all the information, about the position of the gate, the hinges and how it opened. The item was extremely expensive, plus the additional expense of shipping. At check out, I was given the option of using Amazon Credit. Amazon is free shipping, so I searched the site and could not find the exact fit as I had filled out on Securitylocksupply site, so I placed the order. After the order shipped and the payment processed, I received an email, stating the lock I ordered was not available and that I would have to disassemble it to reset the insides. The lock arrived in an open box with hardware missing and obviously used. No install instructions. I wrote Securitylocksupply an email, mentioning this and asking for specific installation instructions. I received a rude email back from them. I DO NOT RECOMMEND THIS COMPANY. The product is nice and can be ordered direct from Amazon.

Right lock, speed of delivery, and looking great.

I talked to one of your representatives and she was very helpful. Plus your shipping timing was shorter than expected. Thanks

I was in search for doorknob to replace broken for security door.
The doorknob fit well.

Lock works. Delivery fast

It was a perfect traaction and a perfect fit!

No issues with the products. Excellent products. But there were two company web portals, different names, but same content and layouts. From both sites, I had to reenter shipping addresses, billing addresses and credit card information several times before it will accept payment. Perhaps it was due to my own mistakes. But everytime, it used my home address as a default. I never purchased anything from this company using my home address. I wonder how the payment app got my info. It worried me bit thinking I was being hacked.

Very helpful company. Professional. The only complaint is that they are only open 9 to 5. The keys suggested worked great and they ship within a day or two with ground.

Great customer service and price

Fast service, when I had a question I was able to reach someone easily and the question was quickly and happily answered. Just a good all around experience