After some teething problems Joe at senior stairlifts put right the concerns we had without hesitation...

Ordered a stairlift for my terminally ill partner. Was assured that if I waived the 14 day cancellation fee we would have the stairlift in 3 to 4 weeks so I did. Sadly my partner died within the 2 week period. I could not cancel without losing a very large deposit so decided to go ahead with the stairlift. One month later they said it was ready to be fitted. I was told the engineer would come today at 9am. I’ve just spoken to the engineer who is at least 70 miles away and has 2 more jobs to do before he will get to me and would be there mid afternoon. As I have to leave the house at the time he’d be arriving I have had to stop him coming today. Absolutely appalling service from a company with no empathy at all. I have also twice asked for the date that manufacture started on the stairlift and have had no reply. This is poor customer service and not a company I would recommend.

I ordered a recon wave X stairlift recently, must say that ordering and insulation can’t be faulted, but not their customer service. Yesterday about 5 pm I used it to go upstairs, did what I had to do but when I came to come down stairs, there was no power to the arms. I rang customer service got recorded message saying they were busy but if I leave message they would call me. I waited over an hour and decided to have a look it and found on of switch turned it on and off and bingo stairlift working again, so I could get back downstairs. Sue contacted me and explained all. Engineer will be coming to check stairlift, so all is sorted

Sue contacted me this and explained situatuation and engineer coming to check stairlift so all is well

Senior Stairlifts was the answer we were looking for to install a stair lift. My husband had been imprisoned upstairs for 3 years. Our house was built in the 1700's so represented a challenge for the company. Unfortunately we had been led down by a firm that happily took a deposit but failed to deliver the goods. Joe came and surveyed the job and from then it was plain sailing. The engineer was unable to fit the lift due to his being unwell. Reece worked on the following Saturday to ensure we had our lift fitted. He worked efficiently and went far beyond his installation. The customer service from this set up is exceptional. There is no pressure but once a sale is agreed it is all systems go. Joe and Reece are exceptional examples of caring for the customer. Well done everyone!30

So far, our experience with Senior Stairlifts has been very good. Salesman Lewis was professional, clear in his explanations, and not at all pushy. Tom, the initial inspector, carried out a careful survey and gave us confidence by answering our multiple questions thoroughly. We’re still at the pre-installation stage, so I’ll update this review once the stairlift is installed and we’ve had time to experience the after-sales support. Senior Stairlifts were miles ahead of their competitors in terms of customer service and replying to any messages .

Came and gave us a quote and was able to fitted within 24 hours
Excellent service
Would recommend

We had a reconditioned stair lift fitted by Carl, he was a happy chap, got on with the job very tidy, which took just over an hour.the lift works a treat, don't know how we were managing with out it. Price was good, installed within the week. Thank you Senior Stairlifts.

Excellent company! From the initial phone call, the service delivered by Senior Stairlift has been fantastic. Darren was great, he explained everything very clearly to my Dad and was able to arrange installation quickly. The installation went really well and the aftercare has been brilliant. I highly recommend.

Purchased a Handicare 1100 stairlift for £2000 and given an excellent sales pitch. I gave the company a glowing report as they were very good at service and installation. Unfortunately after 2 months we need to move home due to my wife's ill health.I called Senior to see if they would make me an offer to buy back the lift as was indicated on purchase. I was immediately told that it was not a brand they would buy back. If I had been told this I would not have bought it.

After reading reviews I decided to call and book a repair, I was told my Dads stairlift would cost £900 to fix, due to circuit problems! Fair enough as it was reconditioned when originally purchased.
He then gave me a quote for a reconditioned lift, with a full track and power swivel chair.
Wavered the call out charge if we decided to go ahead, which Dad agreed.
Dad paid a deposit and we booked an appointment.
Stairlift was then installed but minus the power swivel. Can’t fault the guy that came and installed however he installed a manual swivel.
After watching Dad use the lift he said this should have been a power swivel, I responded well that’s what we were expecting. He then read the notes from the order which stated install power swivel if needed! He agreed it was needed so we booked another apt to correct this. He agreed to not take payment for the remaining balance until power swivel was indeed installed.
Unfortunately Dad got stuck at top of stairs, which did result in a lengthy hospital stay.
Yes you came out and corrected your mistake before Dad came out of hospital.
However if we’d got what we ordered not the cheaper option, this could have been prevented.
Please check with the installation guy before any work starts that you’re getting what you ordered!

Update on review…

Although I stand by my initial review on the installation problems, I will add that everything has now been resolved, outstanding balance paid to the company not the debt recovery after speaking to Adam,
Thanks for understanding everything!

EMS Lifts refused to come out to repair my lift because it was old. This was the first time I had been told there was an expiry date! my chair is not used much because my husband died in 2016. I asked what I should do and was told "find a local repairer". Luckily I looked on Google and found Senior Stairlifts. I would like to thank you for sending an engineer (Chris) who soon solved the problem. I feel EMS were very unhelpful but luckily I have now found Senior Stairlifts.

I am writing this for my brother as he isn't computer literate " I rang Senior Stairlfts on the recommendation of my sister. The representative that came out was very pleasant and very professional.He listened while I explained what I wanted and worked round all the problems I could see with doors etc.

Really fabulous personal services firstly from Dan who did the initial visit. My father has had a stroke and is really frail and at times struggles with his speech, the compassion shown was second to none and it was evident that customer service was paramount to the company. Further to this Rhys was equally as professional doing the install and clearly took pride in his work and wanted to ensure we were happy with using the lift. Highly recommended.

Care if you vulnerable this is a company to be wary of from my experience

Dad paid £5000 for a reconditioned stairlift. He passed away roughly 9 months later. When we approached Senior Stairlifts to see about taking it back, they want over £250 for the removal service, and no value for the stairlift itself. Despite selling reconditioned in the first place. Took advantage of a vulnerable person. Tells you everything you need to know about doing business with them. Wouldn’t recommend.

Absolutely amazing work left clean and tidy Scott stuck Spider-Man stickers and management gave toys for my grandson, we’re over the moon

Very informative professional installer Darren would highly recommend lovely stairlift

Had stairlift taken out today Carl called an hour before arrival, he was very polite and very clean and tidy, all removed in about 30 minutes and gone ,very quick payment excellent service .

A more time-wasting company I have yet to encounter! Appalling communications (Can only assume it was a VERY inexperienced operative I spoke to!). A brand new stairlift, going for an absolute song but they wouldn't touch it without a 'sticker' on it. Sold the stairlift to another, more professional company (without a sticker fetish!) on the same day. Avoid at all costs.
REPLY TO COMPANYS REPLY
3 or 4 days of utterly needless emails! I had to ask the same question more than once (not having received an intelligent reply ie ‘what info do you need from a sticker’. If you think that’s helping bereaved people, you need to be in a different business!

Excellent professionalism from the initial discussion and visit for survey to the office liaison and then the installation by karl and colleague.
Understand fully our needs and sympathetic.
An 86 yr olds quality of life improved from day 1. Should have done earlier. Don’t hesitate to have a senior stairlift installed.