SenseHRReviews 

My experience with Sense was brilliant. I had jack for the first stage of the application and the Joel for the implementation they were both brilliant. Joel was very supportive during the implementation stage and always provided great help! I am very glad we chose to use the Sense app because it can do it all and having the support of the staff throughout the process just made it a great experience.

From meeting Sat at the HR Technology Show at the Excel through to going live with Sense HR has been a very positive experience and the feedback from the end users has also been very positive.
Along the journey we met various people Adam, Joel, Michael and mostly Jordan all have been very professional and gone the extra mile to ensure we were fully supported at all stages.
Very happy customer.

We had high hopes for SenseHR based on the sales pitch but unfortunately, the product has fallen far short of expectations.

The onboarding process was painful, with meetings cancelled and poor support for data uploads. We encountered numerous issues, including missed data that I had to manually added, despite being told this would be handled for us. Three days holiday added to every staff profile for holiday carry over, which was requested to be removed but didn't happen and I had to amend manually.

The website design is poorly optimised, which make key pages difficult to navigate.

Customer support has been particularly disappointing. Meetings were cancelled without explanation, and the assistance provided for data uploads was inadequate—our data remains incorrect. We requested a refund but were denied due to being outside the 30-day window, even though login details weren't provided until after the data upload.

To top it off, the 2025 holiday allowance isn't showing for staff, so they are unable to book holiday for next year, adding to the ongoing frustrations.

While I had a meeting with Rani who promised better support moving forward, overall SenseHR has only created more work instead of being the time-saving solution we needed, with the constant requests for web amends.

Overall, SenseHR has failed to deliver on what was promised. We are now tied in with ongoing frustration and a product that doesn't meet our needs.

We have just finished our implementation stage with Joel and he has been thoroughly helpful throughout, been a relief to know nothing has been too much trouble to try and fix. Any issues were looked at and we were given realistic timescales with contact throughout. Very accommodating and will work to try and solve anything that doesn't quite work for you as a Company.

From the demo through to implementation, training & going live, everyone is so helpful & knowledgeable and willing to go the extra mile. With it's easy to use portal both Admin & Staff have found it a simple to use system with complex reporting, where needed.

Absolutely fantastic from start to finish. Joel as our main point of contact on the project and Adam as our trainer have been brilliant

The setup, process and easy to follow work stream has been a real dream to have. We were guided through everything!

The portal itself is easy to follow, modern in feel and touch and well received by our team. We'd highly recommend SenseHR

Our experience of implementing SenseHR has been excellent. The process to prepare for rollout is clearly defined and easy to follow. We have been supported and guided from day one, and any concerns about making the right decision quickly evaporated. Help is easy to access and responses prompt. Customer service is clearly a high priority. Rollout was very smooth, and employees report they find it all very intuitive. Based on our experience, we have no hesitation in recommending SenseHR.

I am so pleased we chose Sense HR!
We've just rolled out Sense HR to our growing company and couldn't be more pleased. We're already chuffed with the existing features for the price, but the team are so open to exploring new ideas and implementing these with diligence and care, in a way that just, well, works. A special shout out to Martin in Support who just helped us develop a new management view that works perfectly for our hierarchical organisation.
Thanks, Sense!

Jordan has been great help on implementation and Adam gave me a great training session answering all my questions and needs. Overall very happy with how easy the system is to use and looking forward to rolling it out to my staff. I wanted a system that was user friendly and easy to get all staff in one place. It’s got some brilliant features. I know I’m going to find use of them all. Very pleased and glad the support doesn’t stop there. I will have dedicated account manager for any issues which keeps me happy

Does everything we need as they were able to adapt the system to our exact requirements. Everyone that we've dealt with over the implementation period has been really friendly and super helpful. Training provision is thorough. Would highly recommend if you're looking to simplify and centralise your HR platform.

From the point of the demo through to going Live, the service, knowledge and delivery have been exceptional. All the team that have helped us have gone out of their way to make the system work how we wanted it. Looking forward to the continued support and developments.

Staff are super helpful and clued up which makes the process seamless. Had a few hiccups with some data uploading but these were soon ironed out by our implementation manager meaning we were back on track with the project in no time. As a platform, it is very easy to use - would recommend! Thanks SenseHR!

Excellent support provided throughout the full implementation process.

The SenseHR System is easy to navigate and the migration process was seamless with the help and support of Joel & Sam.

Overall a great system for our company & employees and very cost effective compared to others.

I spoke with a lady called Morgan, who was very helpful, friendly, polite and knowledgeable.
Took the time to explain things and checked that I understood her instructions

The team at SenseHR are fantastic - the most helpful, responsive and proactive customer support team I have worked with.
On initial enquiry, we received a robust walkthrough from Michael and having decided to go with this system we then worked closely with Sat and Joel to get our account set up to our specific requirements. Being in Jersey we have slightly different onboarding elements but the team quickly developed bespoke fields to meet our needs.
On occasion, questions and quirks do arise but the support team have always responded to my helpdesk tickets within a couple of hours, detailing what I need to do to resolve the issue, or assisting from their end to do this for me. Where there isn't a quick fix, they have taken my questions to the development team and new processes have been implemented to ensure everything continues to work smoothly for us. I cannot fault their support - it really has been second to none.
SenseHR is already a simple and intuitive system to use but the ongoing developments just keep make it better and better.

I have felt very supported by the team at Sense HR!

from the moment we started to explore if this was the possible future for our business in regards to our HR platform, i met with Josh K who really supported us in pulling the data from our old provider and coming to an agreement on moving to sense. Josh went above and beyond in the time he supported me with this.

i was then greeted by Jordan M our project manager who has walked us through each step of the data migration as well as Sam B who was also fantastic on the calls we had ensuring all the data went across in the right format.

Massive thank you to all at Sense HR for your support through the transition and we are really excited as a business to evolve using this as our HR platform.

From the very start I was treated like a human, my business and I wasn't just another number. The Sense team took time to understand me and my business needs. They put my on the perfect package for where I am and what I needed. They helped me learn more about HR and how to use the systems they provide. I am excited to implement what I have learnt with my team. Stephen.

We must have looked at 8 or 9 different systems before deciding to go with SenseHR - having had a bad experience with our previous provider we were once bitten, twice shy and customer service was a key priority. Both Michael and Joel have been fantastic to deal with - responsive, friendly, customer focused and solution orientated.

Throughout implementation we had regular check in calls with updates on progress. We were impressed at how quickly the customisations were delivered. The live roll out to staff has also been very smooth.

Our experience to date has left us confident that we have made the right decision, and we are excited about the future journey with Sense HR.

Great onboarding and setup experience led by Jordan. Everything was very action-focused, the processes were clear and the team responded fast and efficiently to our questions. This meant that the setup didn't disrupt our business.

I can already see that this will be a game changer for our teams as all of our HR processes are currently manual. I would recommend the team at Sense.

Great company, very responsive to all queries during the sale and onboarding process.
Always very happy to help and find solutions to anything we asked for, or give other options if it wasn't possible.
Friendly team and enthusiastic about their product, which is very intuitive and well thought through processes.