If I could leave less than one star I would. I purchased a galaxy fold recently placed it directly in a case so it wouldn't get damaged. This specific case uses adhesive to stick to the phone and crea... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
This was my second time breaking a zflip 6 screen after knocking my phone off a table. Within 6 months of the first one! I expected some kind of pushback just due to that fact. Not at all. Everything... Toon meer
Bedrijf heeft geantwoord
The staff at the service center was extremely friendly and professional. They explained what was wrong with the phone, and clearly explained the steps they took to fix it. While they could have just r... Toon meer
Bedrijf heeft geantwoord
Smooth experience; replacement phone received within 48 hours. The site to do so was a little wonky and frustrating in terms of uploading the police report (would only allow a jpg and one page) which... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Reinventing device ownership experiences, globally!
Contactgegevens
5608 17th Ave., 98107, NW Seattle,, Verenigde Staten
- us_support@servify.com
- servify.tech
4,5
Uitstekend
710 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Flexible, accomodating and extremely professional
Flexible, accomodating and extremely professional. They found my parts to my phone at another location picked it up and fixed my device the same day. Very happy
9 mei 2026
Review zonder uitnodiging
Antwoord van Servify
It's always good to see customers happy! Thank you for the feedback.
DO NOT BUY THE FAKE SERVIFY + SAMSUNG GUARANTEE; IT IS A RIPOFF
Servify provides terrible customer service and makes it impossible to file a complaint with a real human. When my Samsung Galaxy S25 battery health dropped to 50%, I visited the Samsung Experience Center in Frisco, Texas. After waiting 40 minutes, I was shown a useless graph claiming 100% internal cells, so no battery replacement. This is ridiculous: my phone went from charging every two days to barely one day. Servify denies obvious battery degradation and avoids accountability.
11 mei 2026
Review zonder uitnodiging
Antwoord van Servify
We’re here to help! Request you to kindly share your details (email id/ phone number) registered with Samsung Care+ on socialmedia@servify.tech to assist you further.
BEST claim service ever? Yes indeed.
The ease of filing and perfecting my claim cannot have been any easier. GREAT JOB STAFF...THANKS 👍 Servify sets the industry standard while the competition scrambles to keep up.
24 april 2026
Review zonder uitnodiging
Antwoord van Servify
It's always good to see customers happy! Thank you for the feedback.
My experience with Servify
My experience with Servify (Samsung Care+) was poor and did not meet reasonable expectations for a premium device protection plan.
I filed a claim for a Samsung Galaxy S26 Ultra and received a replacement that did not match my original specifications and arrived with visible physical damage. While I understand replacements may be remanufactured and color is subject to availability, sending a damaged unit reflects a serious lapse in quality control.
The only resolution offered was another remanufactured replacement with no guarantees regarding condition or specifications. A brand-new replacement or refund was not meaningfully offered, despite the circumstances.
Overall, the process felt inflexible and dismissive of legitimate concerns. For a flagship device and paid insurance plan, the level of service and quality assurance was unacceptable. Based on this experience, I intend to cancel my Samsung Care+ coverage.
28 april 2026
Review zonder uitnodiging
Antwoord van Servify
We’re here to help! Request you to kindly share your details (email id/ phone number) registered with Samsung Care+ on socialmedia@servify.tech to assist you further.
In a world where being without a phone…
In a world where being without a phone is so difficult, it means even more to have a company you can rely on when you need it most. Thank you again.
23 april 2026
Review zonder uitnodiging
Antwoord van Servify
It's always good to see customers happy! Thank you for the feedback.
The service was fast and done correctly…
The service was fast and done correctly definitely will go back
18 april 2026
Review zonder uitnodiging
Antwoord van Servify
It's always good to see customers happy! Thank you for the feedback.
Excellent service
Excellent service, very easy claim process, and super fast claim resolution.
16 april 2026
Review zonder uitnodiging
Antwoord van Servify
It's always good to see customers happy! Thank you for the feedback.
Great service
Great service quick and repair was what I needed precisely.
10 april 2026
Review zonder uitnodiging
Antwoord van Servify
It's always good to see customers happy! Thank you for the feedback.
Antwoord van Servify
We’re here to help! Request you to kindly share your details (email id/ phone number) registered with Samsung Care+ on socialmedia@servify.tech to assist you further.
Very professional repair staff
Very professional repair staff. They gave an accurate estimate for the duration of the repair. Phone was repaired with factory parts in a timely manner.
13 april 2026
Review zonder uitnodiging
Antwoord van Servify
It's always good to see customers happy! Thank you for the feedback.
Antwoord van Servify
It's always good to see customers happy! Thank you for the feedback.
Great service and fast.
Great service and fast.
They keep the update of the service.
8 april 2026
Review zonder uitnodiging
Antwoord van Servify
It's always good to see customers happy! Thank you for the feedback.
Samsung Customer Service Plaza - Frisco, TX
The people working at Samsung were absolutely great! They knew what they were doing, they were friendly to all the customers, and very helpful. I cannot say enough great things about the service and the visit to the store. My phone had to be replaced and it was set up perfectly to the point I didn't realize it had been replaced! I'm very impressed, and the main reason I love Samsung!
8 april 2026
Review zonder uitnodiging
Antwoord van Servify
It's always good to see customers happy! Thank you for the feedback.
Antwoord van Servify
It's always good to see customers happy! Thank you for the feedback.
Great service the rep was very helpful…
Great service the rep was very helpful and knowledgeable and went the extra mile.
26 maart 2026
Review zonder uitnodiging
Antwoord van Servify
It's always good to see customers happy! Thank you for the feedback.
Claim process was easy and quick
Claim process was easy and quick. And great communication
9 maart 2026
Review zonder uitnodiging
Antwoord van Servify
It's always good to see customers happy! Thank you for the feedback.
The customer service was amazing
The customer service was amazing. The service itself was helpful and was able to resolve the issue with the phone. I have no complaints and I would so recommend Servify to everyone i know.
21 maart 2026
Review zonder uitnodiging
Antwoord van Servify
It's always good to see customers happy! Thank you for the feedback.
Great Service, would have been nice if there was a center in Augusta, GA
It would be nice if there was a service center in Augusta, Georgia. I had to drive to Columbia SC 1 hour away. Once there, I got excellent service and I am quite happy. If there was a service center in Augusta, I would have given you 5 stars. The 1 hour drive to get my phone fixed was not that bad.
2 maart 2026
Review zonder uitnodiging
Antwoord van Servify
It's always good to see customers happy! Thank you for the feedback.
They honor their terms
The device they sent is in perfect condition. I am happy with my replacement. Very pleased with the speed they used to get me a working device.
17 maart 2026
Review zonder uitnodiging
Antwoord van Servify
It's always good to see customers happy! Thank you for the feedback.
Great people and kindness
14 maart 2026
Review zonder uitnodiging
Antwoord van Servify
It's always good to see customers happy! Thank you for the feedback.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.