Servify Reviews 710

My screen went black. I got on the service chat, 3 questions later they were sending me a new phone. They actually upgraded me one model! So awesome.

It literally showed up the next day. So cool.

Good morning, I would like to report what happened to me, after buying an extension of the insurance for my LG TV on the servify lg site they took the money from my card and did not send me any insurance or confirmation, I tried to contact but no answer, should I go to the police? Can you help me please I beg you.

Disabled my computer and won't provide a 5 cent solution. I had my screen replaced in March 2025 on my Samsung360. The repair was delayed.

Last month, I discovered that they failed to replace one of the screws that attaches the hinge to bottom of the computer body. The bottom snaps in, but is held in place with screws that are covered by rubber feet. The bottom popped out/came loose and i dsocered the missing screw. Now I can't close my computer anymore because the hinge now pops the bottom out.

Servify REFUSES to send a replacement screw, offer multiple technical reasons..90 days l after the repair, outside warranty etc.

Why would I remove the feet and check that they did something so basic as replace both screws?!? Is it not a freaking courtesy when your poor and incompetent repair causes an issue to fix it?

I can't use my computer as a laptop anymore and it damages other part of it to attempt to close it. It is only 2.5 years old

They have wasted 2 weeks of my time arguing with me about a scree, will not make a supervisor available, have misleading call AI that says they are escalating when they won't.

They did a shotty job. They should sent the 5 cent screw.

UPDATE: I sent an email as requested -- all the "social media" team did was regurgiate the same thing. Their repair person left the screw off. Apparently, this is a common practice, according to some friends in computers. No more Samsung products for me.

Samsung Care's response time to filing my claim and sending a replacement was excellent. The received my claim then mailed the replacement right away. Filing the claim was easy. I am really pleased with their service.

Quick service amazing customer experience.

"I am satisfied and surprised by how easy and fast the whole process for my cell phone replacement was...thank you"

The ease of filing a claim and book an appointment.

Great ease. Fast timing. Easy return
Communication was never lacking

Came in with an issue with my charger port and they were able to fix it the same day. Really happy with the service.

I was taken care of well.

Excellent customer service, repair was done right

Fast easy, you can do it online, done within the day without having to wait for phone call to file a claim. If anything, this is faster service than even Apple.

My Samsung Care experience was great. I was able to file a claim on the site and schedule an appointment. When I arrived, I was informed about the process and how long it may take. When I picked up my repaired device, it looked like it was new again! Angela the technician did a great job and can say that I was very happy with how it all turned out

Asked to fix glass and USB connector. Glass is fine, but USB still not working.

Excellent Customer Service!!! Fast shipment!! Literally got my phone replaced in two days! Highly recommend!!

Efficient, huge resources

I called to confirm the appointment a day before. When I got to the appointment, they told me the part is reserved for someone else but can be available if the other person doesn't show up. They asked me to call them back to see if the part is available later that day.

The process to order my replacement phone was easy and fast. I received my phone the next day made the process easy

Great customer service, fast and reliable