Servify Reviews 711

Quick and good repair, I would like to have a more detailed report of the damage.

I just only received the notification that I have to pay por for handly damage.

Straight foward and fast service

DO NOT USE SEVIFY EVER THEY WILL NOT HELP YOU!
12/5 Update to my Servify horror story. So I filed my 3rd claim to get this fixed and they send me drum roll - a Fold Z 7 that I cannot use because it is not compatible with the Verizon network and voicemail. I now have to waste time returning another phone and I still have no voicemail and now I cannot even get them on the line. I will be letter BBB know that they make it so you cannot talk to anyone despite two phone numbers and I still have no resolution. If I have to keep sending out complaints all over social media, here and every other online forum I will until they send me the correct model number.
12/3 Thank you for responding to my original review. It should not take almost 2 months, over 32 hours of phone calls to servify, 12 emails with your support team, 2 visits to Verizon, 3 claim filings, a BBB complaint, a direct email complaint, a trust pilot complaint and 2 calls to Samsung tech support to just get this fixed. This started as a free broken screen fix and you turned it into a nightmare and possibly lost me business in the process with missed voicemails. You should have never violated your terms and conditions when told the model was wrong with the replacement. And your reps should have never told me to just manually call voicemail as a work around on a $2k phone and I should just be fine with the replacement. Expectation to make this right is: the correct model phone to be replaced and the $99 fee returned to be the minimum you should do. Frankly you should refund me the total I paid for insurance as well.

*Do not trust Servify - they violate their policies. I filed a claim for a cracked screen on my FoldZ6 on 10/14. They could not source the product to repair locally and after making me wait for over 2 weeks I had to file a full claim and pay $99 instead of it for free. Then the fun started. I received my new phone and they sent me the wrong model. The sent me one that did not have Verizon's software installed and I have not been able to check my voicemail for since Nov 4th. It is now Dec. 3rd. I have been fighting with them for a month and then they closed out my claim. How do you support having a $2K phone and not have voicemail. I have spoken to 10 different people and I am told to go to Verizon to get it fixed or to download it from Playstore. It is preloaded so it is not a downloadable application. This is ridiculous - I am going to have to make another claim pay $99 and then hope they send me the right model. No one will help me and they have no clue about the technology or products. I cannot possibly be the only Verizon customer having this problem.

My phone got repaired as I expected

The Tech Support Did An Excellent Job On My Phone. I Highly Recommend This Company

Broke my phone many times during my warranty period for free no hassle involved

The front desk person was great, from the beginning to the end I was informed about the process. Service was fast, the service was promising for 3 hours and they call me before. Really happy. Recommend.

The company, and all documentation on their website and in email, state that you have 30 days to return the defective/damaged item. However, 12 days after receiving my new phone, I get a text stating that my credit card was charged $990 because the damaged phone was not returned. I returned it within the 30-day window expressed online in the claim submission documents. I received the replacement device on 10/21/2025 and they received the damaged device on 11/17/2025 - 27 days total. Well within the 30 days stated in the original communications.

Canciled phone insurance with no warning. If I could give 0 stars I would. Ohh a d even though their response says I was "notified" apparently by a phone call then leave a message, they did not so obviously I didn't receive any warning as I was away from my phone at that point!

Service was amazing. I literally had my replacement on my front door step in one day. Couldn't ask for a better customer service experience.

Quick and easy process to repair my Samsung S24 Ultra back glass screen

The support team was very helpful and helped me replace my lost device in 2 days. I'm very happy with Samsung care plus and highly recommend the insurance.

Easy to setup the repair. Repair was scheduled and completed without any issues. Great customer support.

No one was stand off-ish! Everyone was about the greater good!

All the process was really easier to made. They fixed the phone in 3 hours. Was amazing. Relly appreciate

SamsungCare+ has exceeded my expectations and provided fast reliable and quality customer care and service.

No fue tan simple hacer mi reclamacion, pero una vez que se explico el problema rapidamente atendieron mi solicitud y me hicieron un remplazo de dispositivo, me encanto que es exactamente el mismo dispositivo en color y todo, el accidente fue un viernes y para el dia martes a primera hora ya tenia mi nuevo dispositivo, muchas gracias por su excelente atencion y su servicio!

I’ve now spent nearly three weeks trying to get a simple replacement for my broken Samsung phone, and I’m still exactly where I started. What should have been an easy 1-for-1 swap has turned into a nightmare.

I’ve had to make over 15 calls to customer service, each time being promised a resolution that never comes. To make things worse, I’ve been sent multiple incorrect replacement phones, wasting even more time. Every representative seems unaware of what the last one did, and I keep getting bounced around with no real progress.

After all this, I still don’t have a working phone or a clear path forward. I’ve always trusted Samsung products, but this experience has completely shattered my confidence in their customer support and logistics.

So I tripped and my beautiful Fold 7 fell on wet pavement and survived the crash but no longer was in perfect condition had so many scuffs and scratches and the cover screen on top corner chipped off. I proceeded placing a claim using Samsung Care+ with Servify...I was approved for a replacement paid my $99 deductible and even though I had the Blue model one, for me to get the same color I had to wait more than a week for it so I was given the option to get the Jet Black one instead that was I stock. From when I started claim and getting the replacement all it took was less than 7 days so I'm pretty happy about that and the replacement Fold 7 in Jet Black was in new condition, no issues with it works perfectly fine and now I can get back to streaming on my Fold 7. 5 🌟goes to the Samsung Care+ and Servify for their prompt outstanding claim service. Definitely recommend getting Samsung Care+ cause you just never know as I'm always careful with my devices!