Servify Reviews 714

I've sent a phone for repair. It took 30 days to send it back to me (so the maximum repair duration in the terms of service). The phone got back with a broken screen (a black dot at the edge of the screen). I've sent an email to complain about it. I've received a response that "if this issue does not make the phone non-functional, it will not be fixed by this team". After my next email complaint, they said I can request a new repair with standard wait duration... So I did. After two days, I received a message stating that the request was cancelled, but no further information was provided about what would happen next. I've both called and texted to ask what's going on. They said that the status is incorrect and the phone is now being repaired... After 4 weeks, I emailed to ask about the status. They said it is cancelled... and that they will proceed with my question to the technical team. I asked: "How long should I wait for the response? An hour, a week, a month?" they said: "I cannot tell"... It was sent back to me after one week, fully repaired. It was an AWFUL experience

I was highly impressed with the response rate and appreciate the consistent communication throughout the process. Furthermore, the issue was resolved efficiently.

There service is amazing! Got me a replacement device next day shipping for my business!! I highly recommend them

Easy transaction. Helpful. Quick delivery.

I had my phone repaired at a local Samsung repair shop. Keep in mind that I was without my phone when this happened. I gave the repair shop, and they told me that it would be about 2 hours to repair. I left and when I returned, I was told that it was @ No Charge due to it the Samsung policy that I have been paying for 2 Years. But I was told that my Policy had been changed, I ask what for and what changes. I was told nothing just an update to it. When I get home, I had 3 emails from Samsung telling me that my policy was changed and now I owed them $99. No way I could have contact them because I did not have my phone when all of this was happening. No way to read or respond to them. When I called, I was told that this was the deductible. The copy of the policy that I signed up for said nothing about deductible. They told me that the policy had changed, and I owed the money Very upsetting. Do I keep the policy or cancel?

Filing the claim was very easy. I filed the claim on the way to the service provider and had the device back the same day.

I've used Servify a few times to get my phone replaced and they've come through for me every time. Very good service and very thankful for their help.

Really impressed you guys have to consider it.

I am reporting them to the California commissioner and the federal trade commission. I have had a significant amount of problems with them.
1. They keep deactivating my account even though I am current. It takes at least a day to reactivate.
2. They sent me a bill for over $600, when my max should have been $99. After calling, I was only charged $99.
3. They have gone significantly beyond their SLA, which is putting me at risk of my trade in credit with Samsung.
4. They have disconnected my phone calls and chat several times (and until yesterday, I was very polite).
5. They were supposed to send me an email with alternative options outlined in our call and they didn't.
6. They were supposed to call me back several times and I only got 1 call back.
7. They told me they were going to cancel my request and submit a new one for a replacement without telling me we couldn't do it at once, then, they told me I didn't have an active account. My account was set to deactivate (this time it was actually supposed to deactivate) the next day, but since they were in India it showed for them that it was already deactivate, so they couldn't do anything.
8. My repaired phone is finally ready for UPS, but they have yet to drop it off and still can't give me an eta.

I have been trying to get my phone fixed for over a month and a half. I'm beyond furious and am about to get charged by Samsung because I still haven't gotten my phone back for the trade in.

They were very helpful and excellent job after it was done

Please do not use samsung servify for your phone insurance. I lost my phone and contacted them. It's going into a month with no replacement as each day they tell me there sending replacement

Amazing how fast my claim was solved. The girls were so happy to have the new tablet 2 days after the claim.Thank you I appreciate

I filed the claim online and had a new device the next day.

My 5 star rating was based on the ease of on how Servify handled everything from start to finish

Fast and simple

They were really helpful, filing a claim was easy online and I was informed of everything.

Very good quality of repair service. I really trust this company.

Andre was amazing

Ease of getting an appointment locally. Employee's professional demeanor and delightful personality. He explained everything in clear and concise detail. My phone was fixed in less than 24 hours!