Shock Surplus Reviews 1.381

I had a great experience ordering suspension parts from Shocks Surplus. What stood out immediately was that Shocks Surplus was one of the only places offering a complete, pre-assembled kit. The KYB Strut-Plus front assemblies came fully assembled, and the KYB Excel-G rear shocks were included as a matched set. And they were designed as OEM-equivalent replacements.

Other retailers required buying individual components or assembling the spring system myself, which I wanted to avoid. Having everything pre-assembled saved time and removed a lot of guesswork.

Ordering was straightforward, the parts arrived as described, installation went smoothly, and my car has been restored to factory ride characteristics. Overall, it was a much easier process than I expected, and I’d definitely consider using Shocks Surplus again for future suspension work.

I spoke with a customer service representative before my on line purchase. I was assured the parts I was purchasing were the right parts for my vehicle. My full set of shocks arrived at the same time. They are installed and I'm back to a smoother ride.

Prices were competitive, selection was vast, and shipping was timely.
I didn't realize how bad the ride had gotten on both my trucks until after throwing new Bilsteins 5100's on. I should have done it thousands of miles ago.

Had a few questions about the Bilstein kit and they responded quickly and answered all my questions. Normally a company just gives a short unhelpful response to get the conversation over with. Not these guys!

Shock Surplus did an outstanding job. Super fast turnaround and excellent service. I originally found them through YouTube and decided to give them a shot—glad I did. Shipping was impressively quick, even to Hawaiʻi, which is not easy to pull off. Everything arrived exactly as expected and well packaged. I’ll absolutely use them again and would recommend them without hesitation.

2nd time ordering this shock set, good experience! The cognito swing arms were not in stock and did not ship separately like supposed too.. but customer service fixed it and refunded me for the swing arms.

First to do well, in customer service you need to listen. Secondly you need to have knowledge on the questions customers have. These were all provided and done exceptionally well. Time was taken to answer and even reanswer and affirm any questions. It’s one thing to sell something . It’s another to own it . The help at Shock Surplus was sensational and I am glad I did not piece these items out with other outfitters. The knowledge was absolutely wonderful. If you are debating getting shocks or know that you are but have questions their people know this business and do it very well.

Shortest lead time option to get the shocks I needed when I needed them. Great experience all around

Ordering was easy. The delivery t th Oma’s quick. Shocks fit and e we pork great.

I wanted to intentionally write a review for these guys. They've been amazing in communication, information, price and shipping. They educated me on my trucks suspension system, explained all my options for replacing or rebuilding the shocks. Multiple emails full of questions got quick replies with solid, helpful info that allowed me to make the best choice for my truck.

While I ended up going with a local shop to rebuild them, the moment my 250 Transit Van (or any of my other cars) needed shocks I ordered without hesitation. The price was competitive and the (free) shipping was faster than Amazons been recently.

I have a lot of cars and do all my work myself, it feels good to have Shock Surplus as resource and business I know I can trust. Who's employees are knowledgeable and actually care about their customers and product. 10/10.

Sean Bowman was the best! I asked detailed questions and he was patient in answering. I truly appreciate thoughtful responses; they make me feel like my questions are important. Sean's help and responses to my questions were informative, detailed, and specific to my personal vehicle. I felt he truly understood what I wanted to achieve, and helped me get there. Knowledge was through the roof BTW! I made an almost $6k purchase from Sean today, and feel great about it! Thanks dude!

That they did not play getting to the point. No frills bull that so many other companies do in regards to warranty etc... They are prompt and had everything taken care of right after they opened up in the morning.

Order a kit and missing items. Have called and was told id receive an email and never did. Send a 3 rd email about missing items and no response.

Packages were delivered incredibly quick. If you have questions, Don’t hesitate to ask the staff. Fast response and on time delivery. Mahalo nui

Shocks and struts were received in a timely manner but what stood out was the customer service provided by Nick Cao. We had an issue with the order and they took care of it right away and made it right. I'll always go out of my way to give my business to companies with outstanding customer service, and based on my experience with Shock Surplus, I'd do business with them again!

My experience with Shock Surplus is excellent. Over the Holiday weekend, I ordered my replacement FOX shocks on my 2008 Silverado 2500HD. They carried the exact replacement with the best price plus discounts due to the XMAS sales. My order was processed, and the shipment arrived on time during the holiday weeks. I went to install the front shock on my truck and noticed the bushing eyelet was much wider than the previous that prevent to install to the factory lower control arm bracket. I contacted Shock Surplus Customer Service to let them know my issue. I also contacted FOX Customer Service to inform them the front shocks don't fit. After multiple conversations with FOX CS, they confirmed the bushing for the eyelet was the wrong size for the shock by providing the specifications of the bushing. He mentioned they have experienced factory assemblers have been installing the wrong bushings on many orders. I reached out to Shock Surplus Customer Service and started a return on the front shocks. Customer Service Rep, German Martinez, assisted me with my claim regarding the remarks provided by FOX CS, and was able to get me an RMA and shipping label. I shipped back the front shocks and received the replacement 10 days later, due to FED EX issues. I opened and inspected the front shocks, again the same issue with the eyelet bushings is incorrect sized by the factory. I informed German the issue and another Customer Service Rep, Bryan, replied with the correct part numbers for the sleeve and bushing to fit on my shocks. He offered to send me the sleeves at no cost but did not have the bushings in stock. I went to my local offroad shop to have them order and press the bushings to the shocks. They submitted the order with FOX on the correct part numbers and will install the bushings once the parts arrive. All I can say, I had great experience with Shock Surplus, pricing was great, freight was on time, able to perform the returns without any delay and provide the service when I needed help. I am not blaming them for the mishap with FOX; they gave assistance the best they could.

Service from Shock Surplus it’s fantastic firstly. Quick shipping, everything is super well packaged and instructions are straight forward for install. I would recommend watching some videos and read all of the instructions before starting. Upper control arms you will need a large 32mm socket and a Torque wrench up and over 200flbs.

Non the less the product and easy of commutation with SS was fantastic. Even after getting everything and reaching out regarding if I ordered the correct upper control arms for my application they ensured it was. No issues at all.

I had decided to replace my suspension and the staff at Shock Surplus was very responsive and helpful in picking out an awesome replacement. At that stage I was on a ship at sea, but Bryan was excellent at answering all my questions and responding to my numerous emails, even though I was in a completely different time zone. I placed my order with them and everything arrived quickly and without any issues. When I returned home from my trip I went with them for the install which went smoothly. I would definitely recommend them to anyone and I look forward to working with them in the future.