Silver Cross Reviews 890

Amazing service & advice provided for my daughters new Silver Cross car seat.
Thank you

I had an issue with a high chair I had for 2 months, the customer service team were fantastic! They responded quickly and resolved the issue by replacing the high chair. Great customer service!!!

Customer service went above and beyond for me, my dog chewed my highchair so I emailed to see if I can purchase a new strap for my specific chair as I could find it on the website. I explained what happened and as you can imagine I was having a bad day so was already extremely upset. The lovey person on the other end of the email sorted my query and kindly put in a request to get me some new straps completely free of charge (which really brightened my day up) !! Thank you silver cross, that lovely customer service assistant definitely made my day much better and I hope received some good karma 🙏

We bought a silvercross travel system in 2022 for our daughter as we wanted a carrycot, buggy and car seat that were all compatible and integrated. We loved using the system at every stage of her development until 3 years old when we packed it away. Ahead of our new baby's arrival we booked the valet service and have been blown away by how smooth the process was (everything was collected and delivered from our home address) and the whole system has come back looking brand new! We would highly recommend this brilliant brand to anyone expecting a little one.

I am a first-time mum in Ireland and this was honestly one of the worst customer experiences I have ever had.

I ordered a Silver Cross Lunar Crib when my baby was 2 weeks old because his Moses basket was already too small. I was never told it was a pre-order or out of stock. Weeks later, after chasing them over and over, I was told they were still trying to get it from the UK.

They avoided calls, didn’t return messages, and only offered a refund after I corrected their email which wrongly claimed I had ordered a pre-order item. On 14 January I was told the crib was already “halfway through” and would be with me by the end of the month, so I waited. My baby was nearly 8 weeks old and still without a crib.

The manager/owner Andrew was, in my experience, a pure reflection of how their team treated customers. He was the rudest man I have ever spoken to on the phone, showed very little sympathy, took no ownership, and made me feel like I was the problem for asking where my baby’s crib was.

The manager/owner Andrew, told me I could “take it or leave it” and cancel the order. He also said I could have bought another crib while waiting, which I found very insulting as I had bought this one because it was on sale and I could not afford to purchase another. He even said I must have wanted it badly since I waited.

Offering a €50 voucher after all of this felt insulting considering the stress, tears, and anxiety caused to a first-time mum left without a crib for her newborn.

I would strongly advise other parents to be very careful and confirm items are physically in stock before ordering. This experience was shocking and completely unacceptable for a business selling baby products.

Purchased the excellent Motion 360 car seat in 2022. We recently had an issue with damage to the car seat and the service provided by the customer service team in resolving the issue has been first class - starting with a friendly call and then following up to resolve the issue via email once the service team had reviewed the damage. Highly recommended for both the quality of product and after care.

The customer service team delivered exceptional help with my purchase, I would recommend silver cross to anyone!

Contacted silver cross after an issue with my stroller. Great communication and very understanding. Issue was resolved immediately.

After loving the Cove bundle we came back for a cot bed & Clic 2 Stroller - service was amazing again & delivery within the same week!! The team were so helpful deciding which stroller to get for holidays - can’t thank them enough!!

Telephone was answered within seconds very impressed you can speak to a human being. Most companies dont even provide a telephone number which results in enless emails and generated replies which is so frustrating. None of that with Silver cross. Jenny was very helpful and gave good advise and excellent custer service .Silver cross went above and beyond they didn't have to replace my item but did. After an email providing receipt and photos and an other phone call again excellent customer service spoke to Jess. Few days later received replacement item. I will continue to purchase silver cross products and advise friends to do so because of the excellent after care service and the great customer experience I received.

We had ordered our pram for our first baby but we're unhappy with he colour when we saw it in person. Customer service were excellent- thanks to Amber we were really excited to receive our replacement silver cross pram. She was helpful, understanding and really went the extra mile to ensure we were completely happy with the solution.

We’ve had silver cross for both our children , great quality. Our footmuff git damaged in a fire before our little one could use it , and I couldn’t find it to buy separately. I filled in an enquiry form stating what had happened and what footmuff we were looking for. They quickly replied and informed me they would send one out free of charge ! Faith in humanity restored !!!

Silvercross after care service was second to none! Even down to delivering the box to return our clic buggy in! Emails answered very promptly . DPD delivery and pick up was no trouble all sorted by Silvercross.
A new replacement clic as they couldn't fix mine. Keep it up Silvercross. Thank you.

After almost 3 years with our motion 360 car seat we had an issue with it. Silver cross was super quick to respond and their customer service representatives were very helpful. They arranged a box to be sent to the house and the car seat was collected. Unfortunately the car seat couldn’t be fixed but we were absolutely blown away when silver cross said they were sending a replacement one with no charge. We originally chose to purchase a silver cross car seat as they had a reputation for good service and safety and were so pleased to see that reputation upheld.

Service could not be better with Silver Cross!

We ordered the 10 piece coast bundle and as first time parents this is perfect to start you off! However I did see that the bundle had been upgraded to a 12 piece bundle, in which I contacted to see if there was anything we could do to get the extra parts.

Silver Cross has kindly sent the stand to go with our Bassinet for the pram! We are delighted with this service and couldn't recommend them more to anyone!

As first time parents, we accidentally ordered a seat which wasn’t suitable for purpose. Silver cross were brilliant in helping us navigate a range of car seats and sent us a link to the correct seat/isafix, plus the attachment needed for the pram we already have.
Was effortless dealing with them and the products are great. We purchased a full bundle and would highly recommend.

I had to contact Silvercross customer service as I needed replacement newborn inserts for my car seat. I searched everywhere online and had no luck, submitted a query on their website and within 24 hours I was contacted and provided a direct purchase link and confirmation that I would receive it by post. The communication was incredibly fast, even with a back and forth of emails, no waiting several working days for one reply! Couldn’t be happier!

What excellent service I had a problem with DPD and they couldn’t of been more efficient and so friendly to go above and beyond to resolve the problem within 48 hours
Thank you Amber and the rest of Silver cross

We bought a silver cross car seat 5 years ago and recently realised the inner polystyrene had a crack in it. Contacted silver cross who organised to collect it from our house, assessed it and deemed it irreparable so organised a brand new updated car seat to be delivered to our house as a replacement. All communicated really easily via their messaging service. Excellent service and gives you peace of mind that you have a safe car seat for life with them!

Amazing customer service very fast response time