Silver Cross Reviews 936

Nice and easy and quick delivery

Would be 5 star but haven't received all my items yet, so I'll reserve till later.

Delivery, response to order. Quality of product and ease of ordering.
Products are for my daughter and her pending new addition. She chose and road tested the kitand made the selection v others. Good choice and one with a recognised pedigree. Thankyou

Very impressed with the customer service for Silver Cross. Very efficient and quick to respond and resolve an issue that was my fault.
Thank you again for all your help! A very happy customer!

Honestly one of the most positive customer service experiences I’ve had in a long time. I recently purchased the Pop Stroller and unfortunately it arrived and I had issues with the wheels, within a week I had the pram picked up and looked at by repairs team and in 2 DAYS I had a brand new pram sent out to me. The people I spoke to on the silver cross warranty team were extremely polite, understanding and efficient. I was not expecting such a quick and prompt response let alone a replacement for the faulty pram. Thank you so much & this definitely has encouraged me to purchase off you again in future.

I would highly recommend this company, a accident happened with a new pram , i rang this company for a replacement hood ,they responded straight away and ordered a new one , they took away the stress which i will be forever grateful

We ordered the Reef 2 bundle but the chassis started wobbling after a few months. Silver Cross customer service was amazing. They replaced our chassis ASAP. They have the most kindest staff and I really am very grateful for their services. Thank you so much once again!

I sent my travel system back to silver cross for a valet and service. The team have been great answering all my questions before i sent it off. The links sent were very easy to use. The service I received was fantastic. My items have been returned and look brand new, I’m so glad I sent it off. So if you are thinking about sending your items back to silver cross for a service and valet. I would do it. As you won’t be disappointed

Amazing customer experience! Could give 10 stars for the silver cross team, they did everything they could to help me out and couldnt recomment them anymore!

Excellent communication from silver crops bought a set from a retailer who sold silver cross packages but there was pieces of the set missing, kept getting fobbed off so went directly to SC and they sent the missing parts out straight away. Very polite staff and prompt responses via email. Top service. 5*

Terrible customer service I ordered on the 15th of march when ordering delivery was 1-5 working days today the 30th Iv still not received my order.. Iv emailed and send a facebook message before this but also got no reply..the reply to email was it was dispatched and I will get it early last week .. still not arrived.. avoid if you want to get your items

Great communication which was timely and accurate

Thank you to the customer service team at Silver Cross. I have made contact with them a couple of times since getting my Cove travel system. They have always been very helpful, polite and fast with their replies, taking time to investigate my queries and help me despite my baby brain on the latest occasion. Nothing is too much trouble. Thank you again for your help with my queries! I have found using the Glide car seat very easy to use with the isofix base. The pram is easy to manoeuvre. The extending push handle bar is good to work between the differing arm lengths between myself and my husband. Highly recommend!

Great product and great customer service

I was extremely grateful to the customer service team at Silver Cross after they supported me buy a replacement bumper bar for my silver cross pop.l had lost the original just after buying it new for my grandson.The silver cross customer Service team met more than my expectations and confirmed to me that our research to buy a silver cross pop buggy was justified by the excellent customer service which organised a replacement and provided a free bumper bar cover which I would have been happy to pay for.I would recommend the product just for the follow up customer experience alone as often in my experience other companies just fall so short but not the Silver Cross Team.Well done.

Excellent - customer service went above and beyond to help us with our delivery query! Thanks so much for your help.

I bought the bundle which includes the pram, 2 car seats and the stand for the house. I have to say I am not impressed with the use of a few things so far. The newborn car seat is nothing short of complicated to get off the base, the tag doesn't always work and when it does you need to use broot force. Also the stand for the basket part of the pram for use in the house is very flimsy and does not click in and on occasions just slides of if not careful. Pay top prices, you'd expect premium, but with this you get complication and an unfriendly use in every day life. Not good

I was super impressed with the speed and resolution of Silver Cross. Thank you sooo much for getting this sorted so quickly. I always believe it pays to buy quality and your warranty service reflects that high level of service. Great job.

We purchased a Silver Cross travel system in February and 2 weeks later they had a promo deal including free base and goody bag. I contacted Silver Cross to see if this could be offered retrospectively. We were pleased to find out as a gesture of good will they posted out a free car base for us. It arrived the next day. Couldn't fault their customer service and generosity.

We originally ordered a high chair and identified a significant safety risk - which overall has been ignored (significant risk of a baby/ child getting their foot trapped in the foot rest. Was advised that a new chair would be sent - it was - same chair so same safety issues exist!! Was advised that chair would be collected and a refund issued - chair was collected still waiting for the refund or at least an update regarding this … I’m not sure thaf I like having to continuously chase silvercross for answers (maybe silvercross Ireland are less responsive and customer focused) - still concerned about the safety risks of the product