Simon Charles Reviews 434

not commenting on the products as most of them are rejects and they just sell what they get in. Sometimes you're lucky, sometimes you loose. all products have standard blurb about being a customer reject unless it clearly says NEW or SEALED. The service is terrible. the waiting queue in Handforth is ridiculous, the booking time slot doesn't mean you get served quickly. they are understaffed and staff doesn't want to work there either. managers don't care. people travel from Preston or Sheffield and still queue for 1.30 hours at the weekend to get served. The whole collection system is a farce - staff run about the warehouse for 10 minutes finding all the products you bought. the bold A to Z rocketman solved these warehousing efficiency problems back in 2000s but these punters at Simon Charles are just stuck in the past. the whole point of booking time slot is so you move the goods closer to the door so when the customer arrives to pick it up it's all in one place already.

Bought a ninja air fryer. Received it in extremely poor packaging and the item is covered inside with mouldy burnt greasy food. You are deliberately misleading the public by not stating this condition or showing it in pictures.

Cannot speak highly enough of Simon Charles. I collect LEGO and this place is incredible. Have purchased lots of sets from here, and although they are listed as untested, customer returns that can't be guaranteed complete, I've never had a set that wasn't brand new and complete albeit the box is normally damaged (which doesn't bother me) I've just recently purchased a big box, which was listed as 3 incomplete sets of the Marvel Avengers tower. After receiving, and sorting through, I was able to make 1 full set of all sealed bags (41 in total) have multiple duplicate sealed bags, and a fair few bags that were open, so have multiple minifigures and lots of spare parts. Saving me £300 on buying the set at retail!

I have been buying from this auction for over 20 years and had some fantastic bargains.

Bidded on an auction for an office chairs, which I won, I understand there maybe an issue with the item as they customer returns
I collected item, and got back home and opened the box to a under desk draw and not an office chair, I reported this back to Simon Charles within an hour of collecting
The response I got was all items are unchecked and can be faulty, they didn’t get the point that the item was not an office chair and was clearly miss sold
Response was there would be no refunds for there mistakes
What a joke this company is
I would stay clear of them

They used to be very honest in the past when they were putting items on auction. Now they will put a new product pictures with some T&C that some part may missing and scam people of thinking they getting a bargain, but they actually get buying broken stuff that will end up on trash. Do not spend money on them, better go to Facebook market.

I wouldn’t touch this company with a barge pole, they KNOWINGLY auction goods that are faulty, have missing parts, damaged, filthy dirty, dangerous, not fit for purpose. I.e. a boxed ninja double stack air fryer, when opened we could see it had been used, full of burnt meat juices, Simon Charles t&cs say it’s bought as seen so therefore there is no comeback, that’s in the bin with my £100. Water feature, damaged, boxed , in the bin, patio set, advertised as boxed, when delivered came in loose pieces, damaged, cushions filthy. No screws , no table included. . ..reclining rattan chair, advertised as boxed had a black bin sack on its head. and it goes on and on and on.
I WOULD NEVER USE THIS COMPANY AGAIN. Customer services. Useless. All they would say is it’s in our t&cs.
Asking around, lots of people have said they are a terrible company, I should have asked before I joined 3 weeks ago. NIGHTMARE

I won five bids with them. Out of the five, four were to be by postage and one by collection. I asked them to just ignore the one and just post the four but they utterly ignored and said once one is by collection, all the rest automatically becomes collection only. They robbed me of £63. Worse customer support. She wouldn’t even allow me talk to her manager.

After using a few auction sites, this has to be one of the worst, Its actions seem to be almost scam-like. I'd highly recommend that people avoid using and use better alternatives.

No professionalism what so ever. I was going to be away for a week and kindly asked when to delay the dispatch with only a few days, but they couldn't care less, all they care is about getting their payment. Items were dispatched, delivery was attempted 2 times and now returned back to them. And they want me to pay for shipping again.

I cannot understand the negative reviews about this company. I buy regularly from Simon Charles. Buying at auction is very much sold as seen “caveat emptor”
I have occasionally ( as I am a postal buyer) have bought items and thought “ I didn’t see that in the photo ” BUT the majority of the time I have bought great items at a great price.
The staff have always been incredibly helpful when I have done something stupid like bid on a collection only item when I need postage. They posted anyway. ( thank you )
The only complaint I made was when something was damaged in transit. That wasn’t actually SC fault, their postage and packaging is very, very good and their costs for this are very reasonable
( compared to my own local auction which charges obscene amounts.) However they refunded me with no issues.
I am only sad I don’t live closer as I could bid on some of the collection only auctions.

Great Auction And Very Helpful Down At Handforth When Collecting

Be careful buying skin products. I get that they say the items are not checked but when selling cosmetics surely you can spend 2 seconds to check a date. Selling cosmetics that are 8 years past the expiry date is ridiculous. I brought 70 bottles of skin cream and they all have to be thrown away. Very poor service

Brought 2 really heavy items this week went to pick them up and as I am not as fit as a young person, 2 young employees from Simon Charles asked me to stay on the side and they put the 2 Items into my estate car and both of them deserve a 110%, and would not accept a tip, great job thank you lads

Be careful
Had to return designer items because they were fake. Many items are more damaged then they make out.
If you complain they block you.

Look elsewhere not the best customer relation.

terrible, I bought a Ninja kettle advertised as a customer return, when I opened the product I was shocked by the amount of limescale inside, clearly a product that had been used for a long time, unusable, not even suitable as a donation, the customer service is terrible, they do not accept any complaints, the company's rules are only aimed at profit, there is no return policy, they make false ads to steal your money, if they advertised a used product I certainly would not buy it, so they deceive you and keep your money

Admin reply once and then disregard emails. These are returned items and usually have the previous purchasers details on the boxes or worse still a letter with someone bank details on.

I did find the man at Sk6 very helpful but emails with no name as a response just hiding in a back room and won't come out to speak to you it's appalling.

Don't get me started on a glitch and a bit added was hundreds of pounds over what I typed. Again admin ignored the email.

NEVER buy electrical items from this place. Most of them don’t work, and there is no return policy. I bought five items, such as a jet wash, trimmer, lawn mower, etc., and I was so pissed off when I realised none of them worked.

Be prepared to waste your money.

Only 2 category for public and rest for premium

I’ve had a few boxes now from the auction centre. First one was delivered two days after the auction ending - I was over the moon via dpd. The next one came 2-3 days after which was still no biggie. I’m now on day 4 after payment and the parcel still says we’re waiting to receive it on dpds tracking - on Simon Charles they say it’s left the auction centre?? Well apparently not.

Simon Charles also say we aim to pack and post your order within 24 hours after payment. I paid as soon as the auction ended - there’s just no concern for customer - they just keep turning over so please be aware, they take ages to post - pretty much a week from purchase to delivery but charge £30-40 for the privilege if you buy 2 boxes.