I purchased the compact corner toilet. A great solution for a small area that I turned into a powder room in the basement of our home. Shipping was prompt and the product were significantly sent in... Toon meer
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Lees wat reviewers zeggen
The customer service was OUTSTANDING!! Due to rough handling by the carrier the pump arrived broken. I did not discover it for several weeks because other projects came up but they stood behind thei... Toon meer
We placed an order inadvertantly and it seemed we were "stuck", but Linda came through for us and turned a rather unhappy experience into a truly happy one! Recommended for outstanding customer serv... Toon meer
Excellent, prompt service. 5 Stars for your company, 1 star for your product. Purchased a Skiflex corner toilet from you. Directions for bolt/washer placement were unreadable. Toilet itself flushe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Simple Project is dedicated to providing you with cost-effective bathroom and kitchen products at simpleprojectus.com. Our philosophy is -- Design Simplicity, Install Easily, Live Greenly! Our mission is to deliver endless enjoyment within a limited budget, striving to offer high-quality products and exceptional service, bringing convenience to your life and enabling you to enjoy a simple and comfortable lifestyle!
Contactgegevens
Delin Yazhu Fanshen Road 61-21 No.61,Fanshen Road,Xin'an Street Bao'an, 518101, shenzhen, China
- 13827330565
- socialmedia@simpleprojectus.com
- simpleprojectus.com
4,6
Uitstekend
75 reviews
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Well designed web site with reasonably…
Well designed web site with reasonably thorough product descriptions. Very fast shipping. Opened box to check for damage. NONE! Extremely well packaged. Plugged in medicine cabinet to test functions. All as described. Will install in a few weeks with rest of bathroom remodel.
4 augustus 2025
Antwoord van Simple Project
Dear Customer,
Thank you for your kind words! We’re so glad you’re happy with our site and product. If you ever need any help, we’re always here for you.🥰
Best wishes,
Simple Project
It is the foreign transaction fee
It is the foreign transaction fee. It was not disclosed when ordering.
4 augustus 2025
Antwoord van Simple Project
Dear customer,
Thank you for your feedback regarding the foreign transaction fee. I sincerely apologize for any confusion this may have caused.
First of all, I’d like to clarify that we only charge the order amount you see at checkout, and the items are shipped from our U.S. warehouse. No additional transaction fees are collected by us, and there should be no other extra charges.
In your case, there are two possibilities:
1) In some special cases, your card-issuing bank may have charged a foreign transaction fee, which is not paid to us.
2) The charge you noticed might be from another order made around the same time, which could have been mistakenly associated with this purchase.
If possible, please provide a receipt showing the foreign transaction fee and confirm it was related to this order to our email. Once verified, we’ll be happy to offer further assistance to ensure a smooth shopping experience.
Looking forward to your reply.
Best regards,
Simple Project
On time delivery no broken parts
1 augustus 2025
Warped base
The toilet arrived quickly, but the bottom cast rim is uneven and I needed to shim all around the front edge to keep it from rocking on a level floor. I spoke with their customer service and they kindly provided a credit for my extra effort. They were very responsive to the issue.
28 juli 2025
Antwoord van Simple Project
Dear Customer,
We sincerely apologize for any inconvenience caused and truly appreciate your understanding. We’re continuously working on improvements to ensure we provide the high-quality products.
Thank you for your valuable feedback!
Best regards,
Simple Project
Antwoord van Simple Project
Dear Customer, we are truly sorry for the inconvenience and frustration caused by the carrier losing your package and the lack of timely tracking updates. We fully understand your concerns and take full responsibility for the poor experience you had with this order.
Please rest assured that we have already processed a full refund for your order. However, the refund appearing in your account depends on your card issuer’s processing time, which typically takes 3-10 business days. If you are unsure, we kindly suggest checking with your bank after a few days to confirm the refund has been received.
We deeply regret that our efforts to explain the situation did not regain your trust. We take this matter very seriously and are working to strengthen our shipping and monitoring processes to prevent similar issues in the future. Unfortunately, some aspects of the delivery process may fall beyond our immediate control, but we are committed to improving.
Once again, we sincerely apologize for this disappointing experience!
Customer service was awesome when I had…
Customer service was awesome when I had questions. They were helpful, and responded quickly.
10 juni 2025
Simple project responded in a timely…
Simple project responded in a timely manner for my situation. They gave the information I needed to solve my problem. Only concern I had was the length of time it took to get my parts order. The problem was solved and that's the most important thing.
6 juni 2025
My Son didn’t have to drive me to LGA!
My
Son didn’t have to drive me to LGA!
My son told me I was flying a different airline back to Ft Myers. RSW & it is called BREESE!
A delightful flight for 2 old farts!! The flight not crowded. It was clean & the staff was so friendly & helpful to me to put my phone in airline mode.
11 mei 2025
Handicap accessible vanity
I recently purchased a handicapped accessible vanity from Simple Project, and I couldn’t be more impressed. From start to finish, their customer service was outstanding—friendly, responsive, and genuinely committed to helping me find the right product for my needs. The vanity itself is beautifully made, thoughtfully designed for accessibility, and exceeded my expectations in both quality and function. It's rare to find a company that delivers both exceptional products and a truly caring experience. Highly recommended!
2 mei 2025
Review zonder uitnodiging
ORDERED AND RECEIVED MACERATING PUMP IN…
ORDERED AND RECEIVED MACERATING PUMP IN GOOD TIME. SUPPORT WAS FIRST RATE. WOULD BUY SIMPLE PROJECT AGAIN.
17 april 2025
Review zonder uitnodiging
Great instructions
This is the only company I feel confident DIY. the instructional videos are very impressive and make me feel confident putting this together.
18 april 2025
Review zonder uitnodiging
Product was delivered on time
Product was delivered on time, had an issue with damaged part was replaced and delivered in 3 days....awesome customer service and support...
15 april 2025
Review zonder uitnodiging
Customer service was the best
I had broken my lid to the tank and once I got them the model number and my order number it only took two weeks to receive a new one. Customer service kept in contact with me until I received the new tank lid. Once I received the tank lid, customer service contacted me to make sure everything was all right. I was very impressed with their customer service and yes, I would buy another toilet from them.
2 april 2025
Purchased the simple project 600w…
Purchased the simple project 600w macerating toilet . From the initial purchase to delivery to completing the installation to excellent customer support I can highly recommend this product. The installation instructions provided could be better but customer service will provide you with an installation video and promptly answer any questions that you have
24 maart 2025
Review zonder uitnodiging
Excellent customer service
Excellent customer service. Tei was very responsive to all of my questions!
21 januari 2025
I was skeptical about ordering from…
I was skeptical about ordering from your company. Although the toilet has not been installed, it was delivered as promised so I am hoping it works.
13 januari 2025
Good quality easy install
Easy install and great quality so far the only thing I did not receive was a small piece of hose that goes on the water fill inside the tank. Other than that everything was great
16 januari 2025
Ordering was easy
Ordering was easy, website was easy to navigate in order to find what we wanted. We got the product faster than expected. We bought the extra tall 21" toilet and it's awesome. So much so, we bought 2 more for the other 2 bathrooms. Those well be here in a couple of days.
13 januari 2025
Staff
I had questions about the product. They were answered by the product specialist. The staff assisted me with the sale and offered a discount. Great staff and great price. Thank YOu.
6 januari 2025
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