Simply Group NE Ltd Reviews 

Excellent company to work with. I had a full bathroom renovation. From initial quote and tailoring of package to suit my needs, all the way through to installation everything was incredibly professional and well done.

The bathroom fitters, Jimmy and Jack were tidy, efficient and kept me up to date throughout. Barty and Debbie were great handling the quote and answering all my questions.

A couple of minor snagging issues were dealt with within days of reporting. All involved in the process were very friendly.

Would definitely recommend.

We had work done in may , we can’t fault the bathroom we did have a leak that came through the kitchen ceiling which was fixed on that day, I did discover a few things that wasn’t quite right which did get sorted on the 3rd attempt to getting out to us.
We moved out to my mother in laws while the work was getting done as we trusted the company and the fitter’s as all the reviews were great, however we went into our loft 2 weeks ago and my husband was met with a lot of mess next to the loft hatch , as we started emptying the loft everything was covered in muck then my husband realised that our old copper water heater and copper pipes had been removed from our loft, this has been decommissioned for nearly 25 years and there was no need to remove, if they had asked we probably would of said yes take it as long as the mess was cleaned up but it wasn’t. I was furious 😡 a company I trusted had stolen from our property , the fitter has taken responsibility and gave us some money but no where near what the boiler was worth.
The manager tried to contact me but I was absolutely fuming 😤 I am yet to hear from the Owners of the company.
Don’t get me wrong the bathroom is lovely but we feel violated as they totally abused our trust we saved for months for this bathroom and even missed our family holiday so we could pay for it we are a hard working couple with 2 children the fitter did say it’s the first time he has done this which made it worse why us ??

Great service from team their installer was very helpful and polite .the whole experience was great thank you !

Simply completely reconfigured our bathroom, installing a shower, and smart toilet, and also refurbished our shower room. They did an excellent job, which they finished on time. They were highly professional, competent, helpful, and friendly.

We re-did our bathroom and everyone from Simply Group were amazing. They worked to exactly how we wanted to do things, without issue or question. Josh was awesome throughout, providing thorough updates, information and asking questions to be doubly sure on how we wanted things to be done.
Their plasterers were top quality and amazing tiling work too.
Everyone thoroughly cleaned up after themselves, after making minimal mess and were always on time.
Cannot recommend enough.

Just had my bathroom redone by this company. Work carried out on time and to a really high standard.
Everyone was very helpful and polite from the office girls to the fitters who never stop.
Mess was kept to a minimum. Would highly recommend.

Had my bathroom fitted by this company last week. They have done a fantastic job. The installation team worked none stop and were very tidy throughout. Fab job!

Edit: Further to Simply’s reply, Barty did not run through “all” products in February - he visited to price up the job, ok’d a few of my suggestions (one of which, the toilet, turned out to be unsuitable) and then said to email a full list for approval. I never got a reply to that email before the job started and I later raised it as an issue. Simply/Barty apologised at that point.
Neither did they outsource a replacement toilet - I said I’d buy another and take a loss on the original. They did thankfully then agree to cover that cost as they said they’d sell the unsuitable toilet on another job.
Avoid. Was promised guidance ahead of the job to make sure the items I was ordering were correct but never got any, which led to issues with some being unsuitable and having to be returned.
The first installer they sent made a horrific mess of the bathroom herringbone tiling and it all had to be taken off and redone.
Nor was that installer a qualified electrician despite him doing the wiring for my job.
Simply owner Barty admitted he’d never seen anything like the tiling, but yet they tried to send the same guy to finish the rest of the refurb.
Repeated issues following completion including drain smells from the shower.
Took four months to fit a non-return valve and when the issue reoccurred later they’ve taken another four months to replace the part and nothing else - not even a check of the pipework under the tray, and now they’ve walked away stating the warranty period has ended. Yes, because you’ve taken four months to do nothing!
Damp also now behind the toilet cistern and they’re asking for £85 for first half-hour call-out.
Very poor company. Go elsewhere for your home refits.

The lads are fantastic
The company kept me well informed
Would definitely recommend this company

EDIT: just to clarify, I paid in full for the bathroom, I am only disputing the electrical work done as they are refusing to provide the EIC which is a legal document, plus the reasons for which I have detailed in my review.
I am giving one star as the guys who came to do the work were really good and hard workers. The problem I have is with the owner Debbie. I would stay clear of this company as they are always trying to pull the wool over the customers eyes then blaming the customer for everything and never apologising. I have many WhatsApp messages to prove this. First they pulled all my bathroom out and then told me my electricity fuse box needed upgrading at an extra £675 even though on the quote Barti had told me that it was ok. This felt just what cowboy builders do. Then they told me that the cladding I had picked was out of stock after they had started ripping my bathroom out. They put an alternative up but it was awful. They eventually got one very similar to the one I had picked but put up the 250cm boards instead of the 1 m boards. All you could see was lines. I finally got her to agree to the 1m and they put it up on the 3 walls that would be wet areas. She had changed my bath at the last minute and the one that came was cheap and nasty and also to big for the space. Then the radiator I had picked didn't fit in the gap were they had put the pipes. Then I was told that I could only have a flipper in the shower and no door. I ended up with 27.5 cm to get in the shower and water went everywhere. I had to do research and fight to get a bifold door that now magically fits and doesn't leak. I had to go on line and find a new radiator that would fit in the small space. Instead of taking 1 week it took 5 weeks. Now Debbie is refusing to give me my electrical certificate and all the all the guarantees and warranties which is against the law. I have formally complained but she is just ignoring me. I can't understand the other 5 star reviews as that is not the service I received.

New combi boiler fitted not a grest deal of communication beforehand but they turned up on time worked hard and sorted it all out bathroom refurbishment next time is going so slow cant wsit

Excellent service from Simply Group.

I recently had this company in to fit my new bathroom, I must say the service from Barty coming to quote the work, to the ladies in the office keeping me updated on timescales was extremely professional. The guy that came to do the work was called Craig, he was professional and polite, he talked me through the plans on day one, checked everything off with me, all access points were covered with carpet protector and the area was kept immaculately tidy at the end of each day. The job was completed to the highest standards and on time. The workmanship and dedication to the job was second to none. I can't recommend this company enough, will definitely have them back to do our en-suite later in the year...Thank you Simply Group NE!

We’ve just had a new bathroom and downstairs toilet done by the Simply Group and it looks unbelievable. The fixtures and fittings are top quality and this was matched by the lads that did the install. They never stopped all week, grafted all week and everything was done to a high standard. Nothing was too much trouble and they even hoovered up when they had finished!

We are over the moon with over new bathroom and downstairs toilet, everyone is like WOW !

Simply group did a fantastic job
Very happy with the finished Bathroom

We recently had our bathroom and ensuite installed by Josh and Jimmy, with support from Alan and Tim at SimplyGroup, and the whole experience was fantastic. The team were friendly, efficient, and incredibly professional from start to finish. Their workmanship is excellent, and they kept everything tidy throughout the project, which made such a difference. A fabulous team all round — we’re absolutely delighted with the results and wouldn’t hesitate to recommend them. Thanks also to Debbie and Stacey, for being so helpful in accommodating my requests to change some things. Excellent team!

Very pleased with our new bathroom. The fitter (Craig, sometimes assisted by others) was polite, everything went to time and budget, and they were very clean and tidy. Great communications from the office, too. We'll use Simply Group for our kitchen in due course!

New bathroom fitted just before Christmas 2025. From the planning to the fitting everything went well. Lads were canny, worked hard, cleaned up every night. We now have a modern bathroom. Price was reasonable. Would definitely recommend.

Outstanding service, fitted a brand new bathroom. Was kept updated throughout the process, was patient during the quoting period. An excellent group, would recommend to anyone!

Shower fitted to a good standard.Tiling is stunning.The shower is fabulous.The team were professional hardworking, clean and tidy, who turned up on time for the job.What prevents this from being a 5 star review is the fact SG neglected to tell the team they also had to remove a bath,supply and fit an extractor fan.This resulted in having to order extra floiring to re- lay part of the LVT floor damaged as a result of not removing the bath originally,source an electrician to supply and fit our fan thus extending the length of time to complete the job.I am unsure SG would have spotted this error had I not brought it to their attention.SG did move as fast as they could to put this right and did not quibble.If SG take extra care to ensure the team know exactly what is required of them,then they will get 5 star ratings for every job they do.