Placed the order for our stove late Friday evening 25th Sep 2026. Stove arrived Tuseday 29th Sep 2026 (less than 2 working days) with excellent communications and customer service from Simp... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I have just taken delivery of our new Alaska 69" Fireplace suite from this company. I can't fault the excellent customer service for their advice. I placed the order online. I am really pleased with... Toon meer
Bedrijf heeft geantwoord
Great customer service, our Arada Stratford Stove unfortunately came with a slightly damaged fire brick. Jess from Simply Stoves contacted Arada and a replacement part was promptly delivered the next... Toon meer
Bedrijf heeft geantwoord
We used Simply Stoves to buy a new Flamerite Fire and what a pleasure it was to find a company who really cares about their customers. Their price was very competitive, their communication throughou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Simply Stoves Limited – Your Trusted Stove Specialists in the UK Simply Stoves Limited supplies and installs high-quality wood burning stoves, multi-fuel stoves, gas fires, and electric stoves for customers across the UK. We deliver reliable, energy-efficient heating solutions designed to enhance both comfort and style in your home. Founded in 2009, Simply Stoves Ltd launched in response to growing demand for eco-friendly, efficient, and visually appealing heating systems. Our journey began at the height of the wood burning and multi-fuel stove boom, starting from a small log cabin in Maylandsea, Essex—a unique and peaceful setting that contrasted with the busy garden centre environment. Thanks to strong customer demand and our commitment to quality, we quickly expanded. Within just one year, we moved to a prominent High Street location and combined two retail units to create a spacious, modern showroom. Today, our showroom showcases a wide selection of stoves and fires, while our dedicated warehouse ensures we always have the stock and equipment needed to meet your heating requirements. From the beginning, we built our reputation on expertise in wood burning and multi-fuel stoves, including professional chimney liner installation. Over time, we expanded our services to include gas stoves and gas fires, offering a complete range of heating solutions to suit every home and budget. At Simply Stoves, we focus on delivering expert advice, professional installation, and high-performance heating products you can trust.
Contactgegevens
Unit 1, Goldsands Road, Hall Farm, CM0 7JW, Southminster, Verenigd Koninkrijk
- 01621772221
- hello@simplystovesuk.com
- simplystovesuk.com
4,9
Uitstekend
138 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent Cusomer Service and Delivery
Placed the order for our stove late Friday evening 25th Sep 2026.
Stove arrived Tuseday 29th Sep 2026 (less than 2 working days) with excellent communications and customer service from Simply Stoves UK.
Delivery terms say kerbside delivery only but the delivery company very kindly transported the heavy stove over a small field and directly into our lounge.
Stove in position and working within an hour.
Really happy with our purchase
Also impressed with the quality of the stove.
25 september 2026
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi Raymond,
Thank you for taking the time to write a review, and I am very pleased to hear that your new Termatech TT20 Bioethanol stove arrived promptly, and that the delivery driver was helpful and accommodating.
It's also great to hear that you are impressed with the quality, enjoy your new stove!
The Simply Stoves Team.
Simply Stoves and Flamerite Fire
We used Simply Stoves to buy a new Flamerite Fire and what a pleasure it was to find a company who really cares about their customers. Their price was very competitive, their communication throughout was excellent and their after sales was unparalleled.
When the fire arrived (directly from the manufacturer) we found that it was missing a couple of parts. We contacted both the manufacturer and Simply Stoves who acted immediately to resolve the matter. Lo and behold we received a telephone call to say that the manufacturer would be delivering a new fire and taking away the old one the very same day. Sure enough a few hours later someone from Flamerite arrived and unpacked the new fire to ensure that everything was OK - which it was. Simply Stoves kept us informed at every turn as to what was happening. I can only say that their customer service was faultless from start to finish. We would certainly recommend Simply Stoves to family and friends and would use them again if ever the need arises. We can honestly say that when buying online(as we did) we have never experienced such a high degree of customer service. We are VERY satisfied customers. Thank you Simply Stoves. You are truly a shining star of the retail world.
24 september 2026
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi Philip,
Thank you for taking the time to leave such a praising review, and I am very pleased to hear that you are pleased with your new Flamerite fire. Apologies that the first fire arrived missing some items, however I am glad that we were able to resolve this for you on the same day with a replacement.
Enjoy your new fire!
Kind Regards,
The Simply Stoves Team.
I have just taken delivery of our new …
I have just taken delivery of our new Alaska 69" Fireplace suite from this company. I can't fault the excellent customer service for their advice. I placed the order online. I am really pleased with the super quick order processing and delivery which took less than 1 week. I am pleased to say we are sat enjoying our new purchase. An excellent company great product and a competitive price. Thank you all
18 september 2026
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi John,
Thank you for taking the time to leave us some great feedback on your recent order. We're so pleased to hear you are happy with both the customer service we provided as well as the entire order process and delivery!
We are so happy to hear you're already enjoying the cosy fireplace, and look forward to helping you in the future for any of your fire needs!
Warm regards,
The Simply Stoves Customer Care Team
Very helpful
Phoned before ordering and they were very helpful. Fast delivery, could not be more happy with my fire.
17 juli 2026
Review zonder uitnodiging
Great customer service from start to…
Great customer service from start to finish. Responded to emails quickly. Ordered the Celsi DLX1600 at a great price and a previous expired promotional discount was honoured. This was followed up with accurate delivery dates and a follow up service. Would definitely purchase from here again.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi,
Thank you for taking the time to write a review of your experience with us, and I am pleased to hear that it was a positive one.
Enjoy your new Celsi DLX 1600 electric fire, you have chosen a fantastic model!
The Simply Stoves Team
Great customer service
Great customer service, our Arada Stratford Stove unfortunately came with a slightly damaged fire brick. Jess from Simply Stoves contacted Arada and a replacement part was promptly delivered the next day. Jess also liaised with Arada over a technical issue which was again answered promptly with clear instructions, brilliant.
23 juni 2026
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi David,
Thank you so much for taking the time to leave us such a wonderful review! We're really pleased to hear you love the stove, and that all issues were dealt with efficiently. We aim to make every customer's experience as smooth as possible.
We will pass your kind words onto Jess & the team and we look forward to serving you again in the future for any of your stove or fire needs!
Warm Regards,
The Simply Stoves Team
Ordering a Dik Guerts Stove Instyle Tunnel
Ordering was easy and quick delivery. Have not had stove installed yet.
14 juni 2026
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi Paula,
Thank you for taking the time to review, and I am pleased to hear that your new Dik Geurts Tunnel stove arrived safely and quickly.
If you find the time we would love to see a photo once the installation works are completed!
Kind Regards,
The Simply Stoves Team.
Excellent service
The whole process from placing to receiving the order was within the timescale given. Initial enquiries were professionally dealt with which enabled us to make the decision on which item to purchase. The fire has been installed and meets all our requirements.
The service we have received has been excellent.
9 april 2026
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi Mark,
Thank you so much for taking the time to leave us such a lovely review on your recent order with us. We're so pleased to hear how you were satisfied with our services and the overall order experience. We look forward to serving you in the future for any of your stove or fire needs!
Warm regards,
The Simply Stoves Customer Care Team
What a pleasure to deal with
What a pleasure to deal with, not only is my product outstanding but the customer service and delivery has been amazing, if only more companies where like simply stoves
10 april 2026
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi Adrian,
Thank you so much for taking the time to leave us a review on your recent order with us. We're so pleased to hear not only you love the stove but that your experience with us was up to the standards we aim for each of our customers!
We look forward to serving you again for any of your future stove or fire needs.
Warm regards,
The Simply Stoves Customer Care Team
Great service from start to finish
Great service from start to finish, My Saltfire ST1 is a beautiful stove, highly recommend
6 april 2026
Review zonder uitnodiging
Antwoord van Simply Stoves
Thank you for taking the time to leave us such positive feedback on your recent order with us! We're so pleased to hear you're enjoying the Saltfire ST1 stove and that our services were to the high standard we set for every customer!
Warm regards,
The Simply Stoves Customer Care Team
Elgin & Hall Cabrina 52" Pryzm 5D Electric Fire Suite
Straight forward ordering the Elgin & Hall Cabrina 52" Pryzm 5D Electric Fire Suite. Communication was good and delivered in a timey manner. We were able to advise a delivery day based around our holidays.
We installed this ourselves - it is a two person job due to the weight. There was a very slight scratch but this is not noticeable unless you're looking for it. We didn't raise this as an issue so cannot comment on the response.
Fire looks great.
19 maart 2026
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi Michael,
Thank you for taking the time to leave such a great review. We’re glad to hear the ordering process was straightforward and that our team could work around your schedule to arrange a convenient delivery date. It’s also great to know installation went well and that you’re happy with how the fire looks — it’s a fantastic choice!
We appreciate your feedback regarding the minor scratch, and if you ever do need any support, our team is always here to help.
Thanks again for your feedback, and we hope you enjoy your new fire suite!
Warm regards,
The Simply Stoves Team
Thank you Simply Stoves
Thank you Simply Stoves! Seamless ordering to delivery exactly as planned at at a really competitive price. The stove was well packaged and on opening it was in perfect condition. We would definitely recommend Simply Stoves.
31 maart 2026
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi and thank you for your kind words! We’re pleased to hear everything went smoothly from ordering through to delivery, and that your stove arrived in perfect condition.
It’s great to know you found our pricing competitive too — we always aim to offer the best value alongside reliable service.
We truly appreciate your recommendation and hope you enjoy your new stove for many years to come!
Warm regards,
The Simply Stoves Team
I would not hesitate to recommend Simply Stoves!
I am thrilled with my new Charlton and Jenrick i1100e slimline fire from Simply Stoves. The website offered a great deal on the price with upgraded logs, which helps achieve a more realistic effect. The customer service from Simply Stoves was excellent. Although I ordered online, the delivery details were a bit vague so I phoned the company to see if they could offer any more information. The customer service was great and the fire was delivered quickly and safely. I would not hesitate to recommend Simply Stoves!
17 februari 2026
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi Jennie,
Thank you so much for taking the time to review our services and your new electric fire! We're so pleased to hear how easy and efficient you found ordering through our site; our team are always on hand to answer any customer queries or concerns.
We hope you thoroughly enjoy the Charlton and Jenrick i1100e slimline electric fire and look forward to serving you again for any of your fire needs in the future!
Warm regards,
The Simply Stoves Customer Care Team
Delighted
I am delighted with my Gazco eReflex 150RW Electric Fire.
I received a personal phone call soon after I placed my order, explaining all I needed to know about the delivery and emails were answered promptly.
The fire has now become the focal point of my lounge. It is set into a media wall and the mood lighting just finishes it off perfectly.
My builder is so impressed that he is going to purchase one for himself, along with my son!!
I can’t wait for my new flooring and furniture so that I can enjoy it fully.
19 maart 2026
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi Maggie,
Thank you for such a lovely review, and I am delighted to hear that you are both pleased with your new fire and very happy with our service.
Enjoy your new Gazco fire, and should you ever require any assistance please do not hesitate to contact us.
Kind Regards,
The Simply Stoves Team
Loving our new Beltane Holford stove
Loving our new Beltane Holford stove, great quality delivered rapidly without fuss at a great price. I found simply stoves staff to be helpful & informative & wouldn’t hesitate to recommend
Thank you
1 maart 2026
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi Kim,
Thank you for such a great review, and I am very pleased to hear that you love your new stove!
The Simply Stoves Team.
my experience with this company has been excellent!
my experience with this company has been amazing, their expertise and helpfulness in all things regarding stoves and fireplaces is unmatched !
23 februari 2026
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi Tomas,
Thank you for taking the time to leave us such a glowing review! We're so pleased to hear such positive feedback from you and look forward to helping you in the future with any of your stove & fire needs !
Warm regards,
The Simply Stoves Customer Care Team
I love my Gazco Emotiv74
I love my Gazco Emotiv74. electric fire. Great price, helpful staff who were very helpful answering queries. It was easy to install and looks great.. I have recommended Simply Stoves to a friend.
20 februari 2026
Review zonder uitnodiging
Antwoord van Simply Stoves
Hello and thank you for taking the time to leave us such a glowing review! We're so pleased to hear not only you love the Emotiv 74, but were satisfied with the service supplied by the team here at Simply Stoves. We look forward to serving you and your friend in future for any of your stove & fire needs!
Warm regards,
The Simply Stoves Customer Care Team
Top notch service
Delighted with my C J i560 electric fire from Simply Stoves offered at a very competitive price and delivered on time. Great customer service, an excellent company to do business with.
20 januari 2026
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi Ray & Katherine,
Thank you for leaving us such lovely feedback on your recent order! We're so pleased to hear you were happy with both our competitive pricing and the customer service provided. We always strive to offer the best for our customers. We do hope you enjoy your new fire!
Warm regards,
The Simply Stoves Customer Care Team
purchased Saltfire ST-X5 tall multistove
purchased Saltfire ST-X5 tall multi-stove & im delighted with it,,
well done Simply Stoves 👍👏
Richard Cross - Newtonmore
11 februari 2026
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi Richard,
Thank you for taking the time to leave us such lovely feedback. We're so pleased to hear you love the Saltfire stove and found our services up to standard! Enjoy your new, cosy fire.
Warm regards,
The Simply Stoves Customer Care Team
Excellent service
Excellent service - easy to navigate website, very competitive pricing and great communication regarding options for delivery of fire.
Our fire is being fitted this week and so far we are extremely happy with it
15 december 2025
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi Rebecca,
Thank you for taking the time to leave us a review on your recent order! We're so pleased to hear you were happy with the website, pricing and our customer service - we aim to make each customer's experience as clear and efficient as possible. We hope you enjoy your new fire, stay cosy!
Warm regards,
The Simply Stoves Customer Care Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.