Placed the order for our stove late Friday evening 25th Sep 2026. Stove arrived Tuseday 29th Sep 2026 (less than 2 working days) with excellent communications and customer service from Simp... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I have just taken delivery of our new Alaska 69" Fireplace suite from this company. I can't fault the excellent customer service for their advice. I placed the order online. I am really pleased with... Toon meer
Bedrijf heeft geantwoord
Great customer service, our Arada Stratford Stove unfortunately came with a slightly damaged fire brick. Jess from Simply Stoves contacted Arada and a replacement part was promptly delivered the next... Toon meer
Bedrijf heeft geantwoord
We used Simply Stoves to buy a new Flamerite Fire and what a pleasure it was to find a company who really cares about their customers. Their price was very competitive, their communication throughou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Simply Stoves Limited – Your Trusted Stove Specialists in the UK Simply Stoves Limited supplies and installs high-quality wood burning stoves, multi-fuel stoves, gas fires, and electric stoves for customers across the UK. We deliver reliable, energy-efficient heating solutions designed to enhance both comfort and style in your home. Founded in 2009, Simply Stoves Ltd launched in response to growing demand for eco-friendly, efficient, and visually appealing heating systems. Our journey began at the height of the wood burning and multi-fuel stove boom, starting from a small log cabin in Maylandsea, Essex—a unique and peaceful setting that contrasted with the busy garden centre environment. Thanks to strong customer demand and our commitment to quality, we quickly expanded. Within just one year, we moved to a prominent High Street location and combined two retail units to create a spacious, modern showroom. Today, our showroom showcases a wide selection of stoves and fires, while our dedicated warehouse ensures we always have the stock and equipment needed to meet your heating requirements. From the beginning, we built our reputation on expertise in wood burning and multi-fuel stoves, including professional chimney liner installation. Over time, we expanded our services to include gas stoves and gas fires, offering a complete range of heating solutions to suit every home and budget. At Simply Stoves, we focus on delivering expert advice, professional installation, and high-performance heating products you can trust.
Contactgegevens
Unit 1, Goldsands Road, Hall Farm, CM0 7JW, Southminster, Verenigd Koninkrijk
- 01621772221
- hello@simplystovesuk.com
- simplystovesuk.com
4,9
Uitstekend
138 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Would highly recommend this company
Would highly recommend this company - from our first contact enquiry to delivery. No hard sell, just helpful, informative staff. Answered all our techy questions and gave us confidence to order product despite having another supplier more local to us. Swift delivery, beautiful quality product. Not many firms are this good, would definitely buy from again!
Mrs T
22 januari 2026
Review zonder uitnodiging
Antwoord van Simply Stoves
Hello, thank you for taking the time to leave us such a lovely review! We're so pleased to hear the team here at Simply Stoves were so helpful as we aim for all our customers! We're also glad to hear you love the new fire, and found the whole process easy and efficient.
We look forward to helping you with any of your further fire needs in the future!
Kind regards,
The Simply Stoves Customer Care Team
Great service and perfect fire.
The fire I wanted was the cheapest online at the time of ordering which itself was easy and straight forward. Service and delivery was easy and I was kept updated at each stage of the process. Fire now delivered and fitted and looks fantastic. Very happy with the whole experience.
6 januari 2026
Review zonder uitnodiging
Antwoord van Simply Stoves
Hello and thank you for your wonderful feedback. We're so pleased to hear you love the stove and found the entire ordering process easy and efficient. We strive to make each customer's experience as simple and straightforward as possible. Enjoy your new cosy fire and we look forward to serving you again in the future for all your stove and fire needs!
Warm regards,
The Simply Stoves Customer Care Team
We ordered the ACR T400 but out of…
We ordered the ACR T400 but out of stock. Quoted about 3 weeks but arrived in 10 day. Very helpful sales team. Just had it installed and highly delighted. Didn't realise that your not supposed to burn both fuels at same time tho.
15 januari 2026
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi Colin,
Thank you for leaving us some wonderful feedback, we really appreciate you taking the time to review your experience with us. Generally, it is not advised to burn both wood and coals together. You can read more on the Hetas website for further details on burning.
We're so pleased to hear you love the T400 Stove and hope it keeps you cosy for years to come!
Warm regards,
The Simply Stoves Customer Care Team
Nice little stove
Nice little stove, easy online ordering and contacting by phone,
Easy to arrange a delivery time, very helpful, we now have a lovely warm boat, thanks
26 november 2025
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi Nick,
Thank you for your wonderful feedback. We're so pleased to hear you had such a positive experience ordering with us! It's wonderful to hear your new stove keeping you warm in the colder weather. We look forward to serving you again for any of your fire needs in the future!
Warm regards,
The Simply Stoves Customer Care Team
Delivery is unreliable and a joke
I arranged delivery on Friday 19 December. No communication about delivery received at all. I rang at 9am and was told 2 to 5pm. I rang again at 4.30 and was told very soon. I then received an email at 5.30 telling me it would be between 6 pm and 8 pm. I had to
Cancel meeting friends at 6pm. Now it is 8pm. And no delivery. PLEASE AVOID IF YOU DONT LIKE TO WASTE YOUR TIME.
19 december 2025
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi Adam,
Thank you for taking the time to leave us feedback on your recent order. We are sorry to hear you are not totally satisfied with the services provided by the courier company.
As we do not use our own delivery couriers, the orders are sent to a main Hub, where they then travel to independent delivery depots; whichever is the closest to your post code area. Due to the busy Christmas period, there can be delivery delays which are, unfortunately, out of our control once these leave our premises.
We apologise for any inconvenience caused through this.
We sincerely hope you enjoy your new stove and wish you Happy Holidays for 2025.
Kind regards,
The Simply Stoves Customer Care Team
Very helpful company
Very helpful company, great customer service
20 november 2025
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi Nicky,
Thank you for taking the time to leave us a review on your order experience with us at Simply Stoves. We're so pleased to hear you found our team so friendly and helpful. We will be sure to pass on this positive feedback to the whole team!
Warm regards,
The Simply Stoves Customer Care Team
Perfect service from start to finish
Perfect service from start to finish. Online order was very easy and within days we received our Stovax wood burner. The best decision we’ve ever made. Highly recommend Simply Stoves.
18 oktober 2025
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi Gemma,
Thank you for leaving us such a wonderful review! We're so pleased to hear you found the order process so easy and to the standard we set for all our customers! Enjoy your new cosy stove and we look forward to serving you again in the future for any of your stove needs!
Warm regards,
The Simply Stoves Customer Care Team
Great service and delivered on time
11 oktober 2025
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi Michael,
Thank you for taking the time to leave us a review. We're pleased to hear you found our services up to the standard we aim for our customers and their orders!
Enjoy your new stove!
Warm regards,
The Simply Stoves Customer Care Team
Saltfire ST-X8 Multifuel…
I purchased a Saltfire ST-X8 Multifuel Stove. This was to replace a very old wood burner and wow what a difference. Love the look, so much more efficient and super easy to use. Delivery was quick and easy and great customer service so definitely a recommendation
17 november 2025
Review zonder uitnodiging
Antwoord van Simply Stoves
Thank you for taking the time to leave us a review on your recent experience with us at Simply Stoves! We're so pleased to hear you love the new stove and all of it's excellent features. Not only that, but it's really great to hear our services were up to the standard we aim for all our customers!
Enjoy your new stove!
Warm regards,
The Simply Stoves Customer Care Team
First Class Company
Substantial good looking stove which is easy to operate and burns very well. Extremely pleased with both the stove, delivery and contact with the company
18 september 2025
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi Sally,
Thank you for taking the time to leave us a review on your recent order. We're so pleased to hear you love the stove and find it so easy to use. We're also happy to hear you found our services up to the standard we aim for each of our customers.
Warm regards,
The Simply Stoves Customer Care Team
Love our new fire and good customer service
We love our new Gazco eReflex fire and were pleased with the level of customer service we received throughout the process. We missed the small print that stated the fire couldn’t be delivered inside the property so that was a slight challenge getting it in ourselves.
12 mei 2025
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi Charlotte,
Thank you for your lovely feedback, we are really pleased to hear you were happy with the customer service and ordering process that we strive to offer all our customers. Our team are here to help in anyway we can, so if ever unsure or in doubt, just pop us a message and we will be more than happy to assist!
Warm regards,
The Simply Stoves Customer Care Team
Good value, prompt delivery
Best value stove that we could find, delivered promptly. Only issue was that couldnt be delivered to the door step as we had a gravel drive but this is standard with delivery companies unfortunately.
25 april 2025
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi Simon,
Thank you for taking the time to leave us a review on your recent experience with us at Simply Stoves. We are so pleased to hear you were happy with the value and delivery of the stove. Thank you for the honest feedback on the delivery, as stated on our terms this is curbside and the delivery drivers will attempt to bring the stove as close to the property as they can, however we can never guarantee this.
Thank you once again for the excellent feedback and enjoy your stove!
Kind regards,
The Simply Stoves Customer Care Team
Very impressed with our recent fire…
Very impressed with our recent fire purchase. The quality of the fire was excellent!
3 mei 2025
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi and thank you for taking the time to leave us a review on your recent order with us! We're pleased to hear you love the fire and were satisfied with the service we provided.
We look forward to assisting you again in the future!
Warm regards,
The Simply Stoves Customer Care Team
Harmony Fire
Very pleased with the fire. Arrived on time. Would recommend company very professional.
10 april 2025
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi John,
Thank you for taking the time to leave us a review on your recent order! We're really pleased to hear the ordering process and delivery was to the highest standards we aim for all our customers.
Thank you for you kind words, and enjoy the stove!
Warm regards,
The Simply Stoves Customer Care Team
Easy to buy and pay for very fast…
Easy to buy and pay for very fast delivery
2 april 2025
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi Pauline,
Thank you for leaving us such a great review, we're pleased to hear you were happy with the payment options and delivery of the stove!
Warm regards,
The Simply Stoves Customer Care Team
Fantastic quality stove and great service
Fantastic quality stove at a good price and excellent customer service, as they facilitated delivery when the fitter was on site. Would recommend.
20 maart 2025
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi Lynsey,
Thank you for leaving us such a lovely review on your recent experience with us. We're so pleased to hear you found the process simple, efficient and that help was at every corner.
Enjoy your cosy fire!
Warm regards,
The Simply Stoves Customer Care Team
Excellent service
Great value. 3 interest free payment option available via Klarna. Delivered on time, same week. Fault free service.
7 maart 2025
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi Simon,
Thank you for taking the time to leave us feedback on your ordering experience with us!
We're really pleased to hear you were happy with the value, service, and timing of your order. We aim to make each and every order as seamless as possible.
Warm regards,
The Simply Stoves Customer Care Team
ACR Neo 3F electric fire
Excellent product and customer service. Would recommend them 😊
Had the fire a couple of weeks now and love it.
25 maart 2025
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi Simon,
Thank you for taking the time to leave us such a fantastic review on your recent order with us. We're really pleased to hear how much you love the new stove!
Warm regards,
The Simply Stove Customer Care Team
Great purchasing experience !
We are very impressed with speed, efficiency and effectiveness of the ordering process. We had couple of queries which were dealt very effectively and speedily by Jess.
A great purchasing experience, the stove is also brilliant!!!
On Mendip Churchill 8 SE Logstore Dual Control Wood Stove
10 maart 2025
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi Stuart,
Thank you for taking the time to leave us such a fantastic review on your recent order experience with us! We're so pleased to hear you love the new stove, and that our team were helpful each step of the way.
Enjoy your new cosy fire!
Warm regards,
The Simply Stoves Customer Care Team
Great Company and staff
Stove is fantastic, dealing with the company was painless and the price was right.
4 maart 2025
Review zonder uitnodiging
Antwoord van Simply Stoves
Hi Phil,
Thank you for taking the time to leave us a review on your recent order experience with us! We're pleased to hear you love the new stove and that you found the order process to be easy and efficient.
Enjoy your new fire!
Warm regards,
The Simply Stoves Customer Care Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.