Unfortunately UPS lost my package but their help center saved the day. I spoke with Katy over the phone at there help center and within a matter of 2 days she was able to get my order rectified and re... Toon meer
Bedrijf heeft geantwoord
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Received the Sinister on engine billet fuel filter. Installation was a breeze. Feel a Lot more confident that I have avoided a major issue with this installation. Have a few more items I plan to purc... Toon meer
Bedrijf heeft geantwoord
I ordered the oil cooler and coolant filtration system because my deltas were off. This fixed my issues and I am now running with in range. Everything arrived complete and I had no issues getting it i... Toon meer
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Parts ordered were packed well i protective packaging and shipped quickly. Received everything in approximately 4 days in very good condition, all parts fit exactly and were very easy to install. De... Toon meer
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Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Sinister Diesel is your one stop shop for Ford, Chevy, GMC, and Dodge diesel performance parts. Sinister Diesel is also the number one source for Diesel Racing Components, Exhaust Systems, Tuners, Ford Powerstroke, Dodge Cummins, and GM Duramax engine repair parts, upgraded EGR coolers, lighting, bumpers, grilles, and suspension components from our parent company Sinister MFG & Sinister Diesel®. We offer the biggest names in the industry to help you repair or modify your Powerstroke, Cummins, or Duramax diesel engine.
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- sinisterdiesel.com
4,6
Uitstekend
4K reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I paid for 2 day delivery
I paid for 2 day delivery, and it took about 2 weeks,and I emailed you to cancel cause you sent me that it was on back order, so I said cancel and refund my money, and a day later you sent a message that it was going out for delivery, you never answered me and I haven't seen or heard from you refunding my 2 day delivery charge.
17 april 2025
Review zonder uitnodiging
Antwoord van Sinister Diesel
This is not the usual experience for our customers, as we pride ourselves in top notch customer service and communication. I checked in with customer service. Our CS rep called and you acknowledged that you had received our email that the item you purchased was on backorder at the time you ordered it. I understand that you did not feel that was sufficient. Unfortunately we have items that are occasionally on back order and we work hard to get them out to you as soon as possible. You chatted our team to cancel after the item had shipped. At that moment our hands were tied as we cannot stop a shipment that has left our facility. Expedited shipping time frame begins after the lead time to process the order. After speaking with you, our CS rep let you know that when we receive the item back from you, there will be a full refund, including your expedited shipping fee. As we understand it, you said you will be out of town and will not be returning it for a week or two. Be assured when we receive your item back, we will issue your refund.
Great service
Great service, great product, love the color and logo
24 april 2025
Review zonder uitnodiging
Antwoord van Sinister Diesel
Thanks for the kind words! We’re glad the product, color, and logo hit the mark—and even more so that you had a great experience with our service. Appreciate you being part of the Sinister family!
Antwoord van Sinister Diesel
Appreciate the feedback! Glad to hear the parts arrived quickly and met your expectations. Thanks for choosing Sinister!
Item was back ordered was never notified …
Item was back ordered was never contacted I had to call you so you could tell me I wasn’t receiving my item in the time you said it was going to be delivered. Disappointing
2 april 2025
Review zonder uitnodiging
Antwoord van Sinister Diesel
Update: Per our records, this was ordered on 4/2 and shipped out on 4/9. Typically these larger kits take that long to build. We do send an email with your ship date, and it may have gone to your junk mail.
Hey Michael - I am sorry to hear that this was your experience. We could not find a Michael Balboni in our records. We have a Dominick Balboni that purchased a a Basic Solution with free shipping, ordered 4/2. We send an email to let customers know if an item is back-ordered. Did you purchase directly from us or through a 3rd party? We work hard to provide the best customer service and like to use any failure of that to improve.
Convenient ordering
13 april 2025
Review zonder uitnodiging
Great products
Great products good quality I buy almost everything fron y'all for my diesel
7 maart 2025
Review zonder uitnodiging
Missing parts and great customer service.
For my package and was missing parts so I called customer service and got Brian who next day air shipped what I needed but upon assembling the kit there was a damaged ball valve that had a slight oval shape due to being mushed by something, I called again and got Brian again, this is a good company even with me being frustrated they still bent over backward and have now next day aired more replacement parts absolutely taking a bath in the shipping to make me happy, I’ll definitely be buying the rest of what I need from here simply because they have great customer service.
31 maart 2025
Review zonder uitnodiging
Antwoord van Sinister Diesel
Really appreciate you taking the time to share this. We understand how frustrating missing or damaged parts can be, and we’re glad Brian and the team were able to step up and make things right—twice. We don’t take your trust lightly, and it means a lot to hear we’ve earned your continued business. Thanks for sticking with us!
2023 F350 Cold Air Intake
I placed my order and a Friday and by Tuesday I had it on my door step. The installation process was easy with the instructions provided. I did have to rewire the mass flow air sensor, but other then that it was an easy install. Took me roughly 45 minutes. The air intake looks great and performs great.
18 februari 2025
Review zonder uitnodiging
everything went together as planned. Great intructions..
The instructions were great! That little plug in the top of the head was TIGHT!! But a cheater and some PB blaster did the trick.
2 maart 2025
Review zonder uitnodiging
They have a promised shipping window…
They have a promised shipping window and it far exceeded that. Other than shipping issues, no problems
31 januari 2025
Review zonder uitnodiging
They had the part I needed in stock and…
They had the part I needed in stock and it was delivered fast.
8 februari 2025
Review zonder uitnodiging
Cummins Coolant Filter Kit
I ordered the coolant filter kit for a 2006 Cummins. The box arrived without the aluminum filter block. Sinister responded to my email right away and shipped one out same day, so great customer service. Kit was very high quality.
6 februari 2025
Review zonder uitnodiging
So far so good
So far so good. Haven’t installed it yet though
10 februari 2025
Review zonder uitnodiging
i didn't know the part was on backordered
i didn't know the part was on backorder till after I ordered it, that being said they had it to me before the time they said I would after backorder.
Product looks great👍
31 januari 2025
Review zonder uitnodiging
Received in timely manner and was…
Received in timely manner and was exactly what I ordered
30 januari 2025
Review zonder uitnodiging
I bought a blemished exhaust tip
I bought a blemished exhaust tip. It does what it needs to but an accurate description of the blemished part would have been great not a generic pic that’s not helpful at all
1 januari 2025
Review zonder uitnodiging
Antwoord van Sinister Diesel
Hey Rowdy, thank you for the feedback. We are always looking for ways to improve the customer experience. I have forwarded your suggestion to our team. We appreciate it!
Great price and very helpful product
Great price and very helpful product
11 december 2024
Review zonder uitnodiging
Everything was as advertised
Everything was as advertised. No issues and it fit perfectly!
10 januari 2025
Review zonder uitnodiging
product did not fit as perfect as my expectations were with this brand
product did not fit as perfect as the price reflected i thought i need to tweek the mounting bracket more then i should have to insert into the mounting hole of the removed air filter. still not sure how long the tube will stay on the air intake with the close radius also. time will tell
7 januari 2025
Review zonder uitnodiging
Antwoord van Sinister Diesel
Hey Chris, we are sorry to hear that you had trouble with fit. We have not had that issue come up before; we appreciate feedback to improve our products. One of our customer service reps did reach out to see if we could send you an extra boot/clamp to give you peace of mind, but she said you declined. We work hard to provide 5-star customer service and products, so please reach out if you have any problems. Thank you!
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