Unfortunately UPS lost my package but their help center saved the day. I spoke with Katy over the phone at there help center and within a matter of 2 days she was able to get my order rectified and re... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Received the Sinister on engine billet fuel filter. Installation was a breeze. Feel a Lot more confident that I have avoided a major issue with this installation. Have a few more items I plan to purc... Toon meer
Bedrijf heeft geantwoord
I ordered the oil cooler and coolant filtration system because my deltas were off. This fixed my issues and I am now running with in range. Everything arrived complete and I had no issues getting it i... Toon meer
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Parts ordered were packed well i protective packaging and shipped quickly. Received everything in approximately 4 days in very good condition, all parts fit exactly and were very easy to install. De... Toon meer
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Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Sinister Diesel is your one stop shop for Ford, Chevy, GMC, and Dodge diesel performance parts. Sinister Diesel is also the number one source for Diesel Racing Components, Exhaust Systems, Tuners, Ford Powerstroke, Dodge Cummins, and GM Duramax engine repair parts, upgraded EGR coolers, lighting, bumpers, grilles, and suspension components from our parent company Sinister MFG & Sinister Diesel®. We offer the biggest names in the industry to help you repair or modify your Powerstroke, Cummins, or Duramax diesel engine.
Contactgegevens
Verenigde Staten
- sinisterdiesel.com
4,6
Uitstekend
4K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Quick delivery and great product!
Quick delivery and great product!
10 december 2024
Review zonder uitnodiging
Order was a little wonky at first but…
Order was a little wonky at first but they did everything to make it right. Parts work great!
2 januari 2025
Review zonder uitnodiging
Product Shipped Right Away
The website is user friendly, product selection is great, prices are competitive and the parts I ordered shipped without delay. I’ll definitely be ordering again from y’all soon.
9 december 2024
Review zonder uitnodiging
The ordering and shipping process was…
The ordering and shipping process was super easy and they delivered as promised. Haven't installed the pipe yet, bit thats coming soon amd I'm expecting good things!
16 december 2024
Review zonder uitnodiging
Part arrived in the expected time was…
Part arrived in the expected time was correct part. Installed easily and appears to be functioning as advertised
13 december 2024
Review zonder uitnodiging
Grea follow up
Great follow up on an issue I had with installation. It was refreshing when a company really has customer service.
19 december 2024
Review zonder uitnodiging
Promo codes cannot by used with points…
Promo codes cannot by used with points earned from previous purchases.
14 december 2024
Review zonder uitnodiging
Antwoord van Sinister Diesel
Hi James, at this time no, we do not stack codes with other discounts. We work hard to provide the best customer service and quality products in the industry.
Purchase experience was super efficient…
Purchase experience was super efficient and the products were delivered as expected.
Once installed, the products work and look amazing!
2 december 2024
Review zonder uitnodiging
Great greatprice great quality great…
Great price great quality great customer service
9 november 2024
Review zonder uitnodiging
Great Customer Service. Reputable Business
Thank you for the honest and speedy reply. I expect that from a reputable business and very much appreciate it. I only wish you had an engine cover to fit my motor. Let me know if you decide to fabricate one for my vehicle. You have fine products. I appreciate the sincere call from Katie and adjusted my rating accordingly.
Original Post
I ordered an engine cover for my 1999 7.3L Powerstroke Ford F250 XLT. Got the part in a reasonable amount of time. It looked amazing and very well built. It didn't come close to fitting my motor. Tried calling customer service CS and was prompted to use the contact us link. I received an RMA in an email with instructions. I mailed it back at my expense ($57) requesting an exchange. I sent another note in the same fashion due to no mention of exchange. Katie
from CS called and left a message that this part did not fit early 1999 model years. Their website part description states, in part .."Fits 1999-2003 Powerstroke." I called Katie back and asked for a "return shipping" refund since this was not my mistake. She said no. Great product, poor return policy for legitimate returns.
3 december 2024
Review zonder uitnodiging
Antwoord van Sinister Diesel
Hi Doug, I forwarded this to Customer Service this morning. We appreciate the honest feedback and the opportunity to improve. You are correct, the website does need an update regarding that product, and as I understand, Katie has reached out to make sure you are being fully refunded. We work hard to provide a 5-star experience to each customer, and hope you will give us another chance in the future.
Received quickly
Received quickly, mechanic put it in, working great so far
14 november 2024
Review zonder uitnodiging
Antwoord van Sinister Diesel
We love to hear it!
THE BEST LOOK….
I truly love what sinister diesels product did for the performance and appearance of my motor…Looking to purchase more…
27 november 2024
Review zonder uitnodiging
Antwoord van Sinister Diesel
We appreciate your business!
Great products!
5 november 2024
Review zonder uitnodiging
Easy installation. Great durable product.
Great installation guide. Seems durable. Better coolant protection.
10 oktober 2024
Review zonder uitnodiging
Fast service for great products.
Fast service for great products.
10 oktober 2024
Review zonder uitnodiging
Antwoord van Sinister Diesel
Hi Brian, we are glad to hear that delivery was quick and that you are happy with your products. We work hard to make each experience 5-star. We appreciate your review & your business!
Satisfied customer
I was pleased with my purchase and customer service was excellent.
23 oktober 2024
Review zonder uitnodiging
Antwoord van Sinister Diesel
Hey Chris - so happy to hear that your customer experience was 5-star. We appreciate your review and your business!
Faulty gpcm
Received a faulty gpcm and sent it back for an exchange.
13 oktober 2024
Review zonder uitnodiging
Antwoord van Sinister Diesel
Hi Robert! Katie with our customer service department (she's the best!) said she was able to help you out with your order. She said given the opportunity that you would like to change your review. We work hard to provide a 5-star experience and hope we were able to make this right. Here are there instructions to edit your review. We appreciate your business and the chance to earn your business.
Log into their Trustpilot account, navigate to "My Reviews," locate the review they want to edit, click "Edit," make the necessary changes to the text and rating, and then submit the updated review
Antwoord van Sinister Diesel
Hi Kathy! So glad to hear your order was delivered quickly. Thank you for your review & your business!
Top notch product and top notch…
Top notch product and top notch customer service! I was told originally that my turbo could be a 3-4 week wait but recieved it in about 2 weeks. Beautiful product that performs just as good as it looks!
24 september 2024
Review zonder uitnodiging
Antwoord van Sinister Diesel
Hi Jake - we work hard to provide a 5-star experience to each customer, happy to hear that we hit the mark with you. We appreciate your review & your business!
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