SkipTheDishes Reviews 

The worst ever! omg! customer service and the drivers are absolutely insane i’m sorry to say! first of the price is insanely high and ridiculous, secondly, the drivers throw your food to the ground! there’s evidence but they won’t refund you! i’ve had lots of time my food spilled! the customer service do nothing about the negligence of the drivers and their customers food! then the drivers take forever to deliver your food!! your food will arrive cold, soggy just eww! and still no refund even with evidence. i remember i placed something on wal-mart with their app it was thrice the price of playing it directly from walmart! they add taxes and services fee x3 and add extra fee in the items! omg!! these people are terrible. march 14 wasn’t the only date! march 13,12,18! everything i place an order jeez

It is March 17 2026. On January 27 2026 I placed an order with skip the dishes for a product. It went thru twice, so I was charged twice. 1 of the same 2 products was canceled. However of course my money wasn't. I contacted the support online and got someone and gave them the order number. I was given the option of a refund to my credit card or skip points. I chose a refund to my credit card. Well , 3 days ago on March 14th I tried to contact skip once again to inform them that I did not receive a refund. However , the reply was Sorry message and to retry. I tried and tried again. Yesterday on the 16th of March, I sent an email to them. No reply. I sent another contact support and received, Sorry, try again. I tired of the wasted time to get no- where. I'm a senior living off cpp and $29.23 is money that will help with my monthly expenses. It's getting to be that I'm feeling grateful just to receive a delivery with cold food and someone who has a smile but doesn't understand a word of English. I will try to get a response from them in the future, however they will not receive another order from me. There are others or not.

Food came but potatoes were raw and inedible and they also forgot items. I requested a refund and they offered 2 dollars credit which is abysmal customer service. Do not order from these guys they are a scam service.

If I could give 0 stars, I would. This morning I ordered from the Tim Hortons at La Fabrique in Aylmer through the Tim Hortons website. The delivery was done by Skip. I texted the driver my address twice, but he still delivered it to the wrong complex. He just left it at the doorstep without even knocking. What kind of service is that? If someone can’t even read an address properly, they shouldn’t be a delivery driver. They literally have one job. The driver’s name is Antoine from Aylmer, QC.

I truly believe skip needs to be boycotted!!! In sudbury, skip ads up to 50 percent to the original price! And the drivers take multiple orders so 90 percent of the time it’s cold or the wrong order.. ordered burgers and fries for 3 of us and would normally be 51 dollars.
With skip it was 109 dollars with tip. That’s insane and it was so cold we
Could not enjoy anything. And no customer service at all. Skip
Needs to go!! They are all
Similar ( uber/door dash) but customer
Service is way better with them.

I'm so sick of this company. Their drivers CLEARY pick and choose the orders. Your order will be picked up then they drive to the other side of city. I tip well always, but I wish there was an option to change your top afterwards. I didn't tip 20% to watch my food being driven all over the city. Then I get cold food. Just done. I won't ever use them again.

No proper online/support. Order was not properly prepped. No support from chat team.

These guys are thr absolute worst for delivery. It takes them over an hour to get a mcdonalds order delivered. I tried one last time and still the same. Time to move to Uber eats

I ordered food and it made me and my gf very sick. I messaged them where they told me I couldn’t get any refund because of previous refund requests. I literally had never made a refund request before this and had ordered on this account many times. They went ghost when I explained this.

TERRIBLE Costomer service 10 out of 10 Do not recommend.

I would give it a 0 stars if I could. Tried to reset my password after not ordering for a while, and customer service was utterly useless.

I ordered from a near by restaurant, but noticed that the driver went to pick up my delivery and did not move for quite some time, so I contacted them to learn their car broke down. I contacted a rep at Skip The Dishes and requested my order be redone and redelivered, but was told the order was canceled and a credit was issued and that there would be No restitution or compensation for this mistake, just sorry - try again. Not Classy!

Skip app did not take the future date and place a order for our office for ASAP in stead of Wednesday. I tried multiple time with Skips help desk to get the order cancelled after dealing with 3 representatives they didn't cancel the order.
I call the restaurant to cancel the order as the date was not taken they tell me to talk to skip I talk to skip and skip gives me the run around. Never again.

Absolutely abysmal customer service. I don't know how they manage to remain in business.

I ordered food through Skip The Dishes for the first time. I spent $23.64 for a single meal and waited for an hour for my food to be delivered. The driver, Filimon, just left the food on the floor. I was puzzled when I saw him and asked him what happened to the food. It was a total disaster inside the bag. It was disgusting and poorly handled. I was furious. I called for a refund, but the operations service emailed me that, due to several requests for reimbursement, they cannot refund my money. What a joke for customer service! They are at fault, but no accountability. I will never use this service! Think twice before you have your food delivered. NEVER use Skip The Dishes!

SkipTheDishes has received widespread criticism for consistently poor service, with numerous customers reporting issues such as missing or incorrect orders, food delivered cold or ruined, deliveries to the wrong address, and unresponsive or unhelpful customer service.

Delivery Failures: Multiple users reported orders delivered to wrong addresses, left outside in cold weather, or not delivered at all despite tracking. One user had their order stolen after being left at a wrong apartment.
Customer Service Issues: Complaints highlight long wait times for chat support, agents abandoning conversations, and refusal to issue full refunds. Instead, customers are often offered skip credits rather than cash refunds, even when requested.
Refund Problems: Many users were charged for orders that were never delivered or were significantly damaged, with Skip refusing full refunds. Some reported being charged twice due to app glitches, with no resolution.
Driver-Related Issues: Drivers have been accused of ignoring delivery instructions, taking long detours, and failing to contact customers. One user noted a driver drove in circles and took over an hour to deliver an order that should have taken 30 minutes.
Company Policies: Critics argue Skip shifts blame to restaurants and drivers while avoiding accountability. Some users claim Skip charges customers even when they cancel, as drivers are paid for claiming orders.
Overall, SkipTheDishes is widely regarded as unreliable and frustrating, with many users switching to competitors like Uber Eats or DoorDash. If you’ve had a bad experience, consider disputing the charge with your bank.

As a restaurant owner we take pride in the food we cook for our guests. So when it comes to take out the food is already comprimised in the sense that the longer it sits you are not getting the same quality you deserve. To make matters worse SKIP has a policy in place where they will send a driver to pick up not one but two orders. This major issue with this is the first order sits in boxes for usually 10 minutes or more while the second order is made. I have expressed my objection to this practice and they tell me it is policy. The result is the guest recieves food that could have been much better if the friver would have left with the one order. It is a cost saving technique by SKIP but a food killer for the restaurant. A truly terrible policy for a company that already takes a huge chunk of money from the restaurants. If you read this review please reach out to SKIP as a consumer and let them know you do not agree with this policy. SKIP is not listening the restaurants maybe they will listen to the customers.

they took 1 hour they didn’t even send a person to get are food

Update: Was able to finally get refund but through their** Instagram massager chat only**. All my emails to skip were ignored. See my issue below and maybe I can help others out who feel lost. Here is my original post: Good luck getting a hold of skip for refund promised. I got over charged by 75.00 for an order that hardly had any stock yet I got charged **charge posted not pending the full amount.**
I'm so done with places that you can't get help so I'm now raising awareness.