Smiths Of Harrogate Reviews 

Customer service is without doubt the reason we have been a returning customer for over 10 years. They are always helpful and reliable with customer service being at the forefront of the business.

A telephone order was dealt with pleasantly, efficiently and quickly. I am impressed with the friendly and cooperative service. Thank you.

Excellent experience. The showroom is beautifully appointed with many high quality product ranges and the staff were friendly and knowledgeable.
I didn’t feel rushed or pressured and time was taken to discuss the various options available on the sofas I chose.
Would highly recommend.

Truly lovely people. I ordered a chair with such ease they were an absolute delight. I subsequently had to cancel my order for medical reasons and again they were so kind and gracious. I highly recommend Smiths Of Harrogate for their efficiency, knowledge, kindness. I spoke with Graham initially who was so helpful and cheerful and latterly John also so personable and kind. So nice to speak to people who care and aren't remotely pushy. Thank you.

Received a phone call from Smiths to ensure correct part was ordered and explanation of care when fitting, delivery was by Royal Mail tracked delivery postage was paid arrived on time first class company. 10 day delivery item arrived within 3 days Thank you.

I live in Jersey C.I. which adds a layer of complexity, or so I thought, to delivery.
Graeme assured me they'd dealt with this situation previously and it wouldn't be a problem.
I always knew I'd purchase my Ercol bedroom set from Smiths, it was simply deciding which one.
When it came to ordering, one item wasn't in stock but Graeme checked how long it would take and provided me with revised dimensions for shipping purposes within 10 minutes of our conversation.
My order has been placed and I excitedly await delivery, which I'm confident will go without incident if the service I've received so far is a measure of their professionalism.

Largest dealership for Himolla and a superb range of products. Knowledgeable considerate team member who help make the decision easier and not pressured

It was my first time ordering from Smiths of Harrogate, I found the website on the internet and called the store to confirm some details. Paul was really helpful and managed to take my order over the phone. Such a friendly and professional service and lovely to hear that the company is a long standing family business. I’m looking forward to receiving the Ercol sideboard that I have ordered and will definitely be making a trip over to Harrogate in the future to visit the store. Many thanks

Very helpful, explained all the pros and cons. Made sure what we chose was suitable for us.
Never felt pressured into making a decision. Chris very patient and helpful.

We were looked after very well by Grahame. He was very knowledgeable and gave us
helpful, expert information about the mattresses but absolutely no hard sell. His explanations of the technical differences were clear so we feel we fully understand which product to chose. We were able to take our time and try a range of options and with Grahame’s guidance we feel confident we have made the right choice.

Extremely good service. Ordered a spring for a chair. Was called before the spring was despatched to make sure it was the correct one. Not very often you get such good service.

Excellent service - personable family business. Great range of quality products.

Really nice people to deal with, nothing was too much trouble, and their product knowledge was also very good. We will definitely buy from them again.

I was greeted by staff members on entering the showroom and made to feel welcome. The staff were very knowledgeable, but there was no pressured selling. I placed an order and was given timescales for delivery. I have bought furniture from Smiths The Rink for over forty years and would not consider any other retailer as the service can not be beaten.

Very helpful member of staff

They had on display items i was interested in and ordering was very easy.

Al in all a good exoerience

So far so excellent! Straightforward customer service with a smile. Looking forward to receiving my sofa.

I have been looking for a reading chair for ages; very friendly and knowledgeable staff helped me to find exactly what I was looking for. Nothing was too much trouble, they let me try out all the functions and did not pressure me as I took my time deciding. Best of all, they offered to deliver it the same day! Exceptional customer service - would highly recommend.

Can’t recommend Smiths enough , had a few issues with mattress purchase , Jamie dealt with the issue swiftly and professionally resolving the matter , transport manager Scott kept me informed on delivery dates and times , wish all company’s were as good as Smiths , 5 🌟

From start to finish and always most importantly the finish , the delivery of your chosen goods always runs smoothly with this well established family company .
Mark and Dan went over and above to complete the journey delivering our order with Smiths the Rink with excellence and efficiency.
Thank you once again .

I was greeted by Frank Nickerson. He was very helpfull as we new what we were looking for. We were offered coffee and made to feel very welcome. We were invited to experiance the mattress we intended to buy, which was perfect for our needs.