Snug.com Reviews 

245
TrustScore 3.5 uit 5

3,7

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Beoordeeld met 4 van de 5 sterren

The website was super straight forward and easy to use. The website was nice and new and not old and clunky like some others. Uploading attachments and providing all the details needed was clear and e... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Snug has been a great tool. It has made applying for houses simple, with a clear step by step process starting from the very first step which is creating your application. Seeing the progress of... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Terrible user experience on their website. Displays errors, and greys out application form sections without telling you why. Plain refuses to work unless you install Chrome, and even then you have t... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My girlfriend and I were sceptical at first. Another rental lease agreement app and more information to fill out. However this was the best decision of our lives. We were told the rental market here w... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Leasingservice

Geschreven door het bedrijf

Snug is reimagining the renting experience to lower costs, improve efficiency and empower renters, owners and managers. Find & rent a home faster on Snug.


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

245 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,7

Alle reviews

(245)

60 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

It was very convenient and helpful to…

It was very convenient and helpful to rent the best apaprtment. the process was so neat and exact on time.

Thank you so much

8 oktober 2024
Review zonder uitnodiging
Logo Snug.com

Antwoord van Snug.com

Thanks Heawool for your wonderful review! Much appreciated.

Beoordeeld met 5 van de 5 sterren

Easy to keep up to date

The best part is that it is very easy to keep your information up to date and the verification process is very straightforward so that neither the employer nor your references are constantly being bothered.

8 oktober 2024
Review zonder uitnodiging
Logo Snug.com

Antwoord van Snug.com

Hi Altug, thanks for your lovely review!

Beoordeeld met 5 van de 5 sterren

Takes the stress out of applications

Having been in a long-term rental, arranged prior to the advent of online applications, Snug has taken much of the stress out of applying for properties. Having all our docs available for instant upload has been very appealing, I wish all agencies used Snig.
Snug is super user friendly - especially for those technologically challenged! - and has made applying for properties so much easier than expected.

3 oktober 2024
Review zonder uitnodiging
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Antwoord van Snug.com

Thanks so much for your review Gemma!

Beoordeeld met 5 van de 5 sterren

Professional service

Had a incredible experience with the agents
Have been a great help

25 september 2024
Review zonder uitnodiging
Logo Snug.com

Antwoord van Snug.com

Thank you for sharing your positive experience using Snug!~

Beoordeeld met 5 van de 5 sterren

The process for renting a property…

The process for renting a property either the help of Snug.com has been very helpful indeed. Everything was able to be done in the one place online… thank you Snug

24 september 2024
Review zonder uitnodiging
Logo Snug.com

Antwoord van Snug.com

Hi June, we're thrilled that Snug could assist you in finding your new home. Thanks for sharing your experience!

Beoordeeld met 5 van de 5 sterren

Super easy!

Super easy and my application was a bit painful thanks to a recent breakup, so it was great to have plenty of free typing fields where I could explain things without having to separately email the agent.

24 september 2024
Review zonder uitnodiging
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Antwoord van Snug.com

Glad that it worked out for you! Thank you very much for your feedback

Beoordeeld met 5 van de 5 sterren

Stand out with this detailed, easy application form!

The Snug form is very detailed. I appreciated the space to introduce myself, and to add a profile picture. After filling it out once, it’s easy to reapply for as many properties as I want.

23 september 2024
Review zonder uitnodiging
Logo Snug.com

Antwoord van Snug.com

Thanks for your feedback, Helen! Happy to hear you found the Snug form detailed and easy to use.

Beoordeeld met 5 van de 5 sterren

My girlfriend and I were sceptical at first

My girlfriend and I were sceptical at first. Another rental lease agreement app and more information to fill out. However this was the best decision of our lives. We were told the rental market here was high competition however we’ve moved interstate - and within two days of us sleeping in an Airbnb we were successfully accepted to lease our new home in Cairns in the tropical Far North Queensland. We couldn’t be happier we chose to use snug.com!

6 september 2024
Review zonder uitnodiging
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Antwoord van Snug.com

Thanks for sharing your experience, Matthew! We're so pleased Snug could help you find your new home. Enjoy every bit of it!

Beoordeeld met 4 van de 5 sterren

Really helpful

Really helpful, I got an apartment agreement with the first application issued in the platform. However, I felt the format didn't let me add comments to information attached to clarify some data, nor add questions related to the offer or conditions. So, there's room for improvement.

29 augustus 2024
Review zonder uitnodiging
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Antwoord van Snug.com

Hi Kent, thanks for taking the time to share your positive experience on Snug and the feedback on the platform. We'll definitely take that into consideration.

Beoordeeld met 4 van de 5 sterren

easy to set up and use snug

easy to set up and use snug! we got our dream home

7 augustus 2024
Review zonder uitnodiging
Logo Snug.com

Antwoord van Snug.com

Thanks Cecilia, great to hear you secured a dream home with Snug! We appreciate hearing about your positive experience.

Beoordeeld met 5 van de 5 sterren

Snug was very easy to use and very…

Snug was very easy to use and very efficient

1 augustus 2024
Review zonder uitnodiging
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Antwoord van Snug.com

Thanks for sharing your positive experience Carmel. We've focused on making Snug easy for all renters and property managers.

Beoordeeld met 5 van de 5 sterren

Overall the website was easy to use

Overall the website was easy to use, the listings were clear and concise, the website was visually pleasing. The applications can be a little confusing, however if you have all of your documents and information ready, it's not too bad.

24 juli 2024
Review zonder uitnodiging
Logo Snug.com

Antwoord van Snug.com

Thank you, Kellie! We’re happy Snug could be part of your home search journey. We'll definitely let the engineering team know about your feedback! Enjoy your new home and all the best!

Beoordeeld met 3 van de 5 sterren

Overall snug.com was a little difficult…

Overall snug.com was a little difficult to navigate especially if your on a mobile device make sure to double check your toggle answers as they would change as you scrolled. Sometimes the pages would not let you progress as it would come up with warning problems when there was no issue so you’d have to exit and go back in and hope like hell it saved your information. It took me 4 hours to do my application which is too long in my opinion, but I did get approved for the house so all is forgiven.

8 juli 2024
Review zonder uitnodiging
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Antwoord van Snug.com

Hi Rebecca, thanks for your comment & we're sorry to hear you had this experience on Snug. We're on a mission to make renting easier and compared to traditional forms we've reduced the amount of info by around 25%. We're continuing to make the process faster, easier and with less information. Please private message us or kindly email help@snug.com so we can investigate and resolve any issues you may have encountered. Thank you, Snug Team.

Beoordeeld met 2 van de 5 sterren

A frustrating and bad website

Has to be one of the worst websites I've used in the process of applying for a rental property. The online forms don't work, you can't continue past certain points, there are so many problems with it. It almost put me off the property I was applying for because I was so frustrated with using the website.

10 juli 2024
Review zonder uitnodiging
Logo Snug.com

Antwoord van Snug.com

Hi Tom, thanks for your comment & we're sorry to hear you had this experience on Snug. Please private message us or kindly email help@snug.com so we can investigate and resolve any issues you may have encountered. Thank you, Snug Team.

Beoordeeld met 5 van de 5 sterren

Thank you all at snug.com

Recently relocated to Australia the team were professional, polite and on hand for information when needed my application was dealt with promptly and with a great outcome.
would like to thank the team.

28 juni 2024
Review zonder uitnodiging
Logo Snug.com

Antwoord van Snug.com

Thanks Dev, we're glad that you had great experience with Snug!

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