Snug.com Reviews 

Quick and easy process that gives you visibility on your application

I found using the Snug website to apply for a property incredibly easy and quick. Well laid out, easy to upload documents and photos as well as very clear language and questions. When it comes time to apply for a rental property again, I hope the agent uses Snug.

The ease with which the process was conducted was amazing. I applied from a different state but managed to get everything sorted.

Completely infuriating online system.
Firstly I had extensive issues trying to logon to your system…….you need a User Experience consultant to redesign your login workflows. The system gave pointless error messages that did little to navigate the user around the problem. I have UX consultants in my team to avoid these sort of user frustrations.
Secondly, the application workflow assumes that every adult member of the household is required to be financially vetted. There was no option for a primary applicant to be on the tenancy agreement and merely list other members of the household. Surely you are only interested in who is paying the rent and therefore who is bound contractually. Why would you need my spouses full details (earnings, bank statements, references etc) if she is not responsible for paying the rent.

What a terrible rental application platform. Spoke to a few agents as well that preferred other ones like 2 Apply so much more than Snug.
It's so restrictive and broken that now I don't bother applying to any rentals that use this platform anymore. Save your time honestly. Customer support just give stock standard answers that really don't help. In a rental crisis, this platform is part of the problem.

Started getting emails of suggested houses no where near where I was looking. The website is overall to complex, there needs to be able to search by area not an address

Excellent communication and professionalism has made the leasing of a unit streamlined and stress free. Thank you Burlington Property Agents and thank you Bryce.

Snug was very easy to navigate and made the process of applying for rentals a dream.

Easy to use once you get the hang of it, friendly user interface.

Loved snug for my property application, it’s so handy and easy to use. Also once your job is verified, it won’t send verification again and again for each property you apply.

Really straight forward process. Clear and easy to understand and follow, and to provide all the necessary details. Happy to say my application was approved - it was very stress-free, and I'd definitely recommend using Snug.

The platform is friendly and easy to use! More than others that I try before

It was easy enough to follow along and give all the information.
Was just annoying when trying to add someone onto the application as when the application got sent kept coming back as 3 people when it was only 2..... finally figured it out though and got approved 🙌

An easy streamlined application experience with an intuitive UI

What a ridiculously bias form logic. Designed for bread and butter office workers.

Being a early career researcher or legitimately any other career type that might have multiple income streams or non-standard work contracts: retirees, small business owners etc etc and you physically cannot use this form to apply.

Very fast, helpful, transparent

Simplicity of the application form is the reason for the 4 stars. Compared to 2form and others, navigating through the form was easy and very intuitive.

This software discriminate against retirees, as requires last 2 years employment and rental references.
As a result I have to make a manual application for each property via the property manager.

Can't understand why any business would use crap software like this.