Snug.com Reviews 

245
TrustScore 3.5 uit 5

3,7

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

The website was super straight forward and easy to use. The website was nice and new and not old and clunky like some others. Uploading attachments and providing all the details needed was clear and e... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Snug has been a great tool. It has made applying for houses simple, with a clear step by step process starting from the very first step which is creating your application. Seeing the progress of... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Terrible user experience on their website. Displays errors, and greys out application form sections without telling you why. Plain refuses to work unless you install Chrome, and even then you have t... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My girlfriend and I were sceptical at first. Another rental lease agreement app and more information to fill out. However this was the best decision of our lives. We were told the rental market here w... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Leasingservice

Geschreven door het bedrijf

Snug is reimagining the renting experience to lower costs, improve efficiency and empower renters, owners and managers. Find & rent a home faster on Snug.


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

245 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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3,7

Alle reviews

(245)

60 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

I never received my order

I never received my order, no one has responded to my emails, there is no phone number to be called. Then I get an email saying I forgot something only to be a false statement, it just goes to there web page. Very upset

2 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

It was so quick to apply for rentals…

It was so quick to apply for rentals after updating our information. It was simple to use

28 november 2023
Review zonder uitnodiging
Logo Snug.com

Antwoord van Snug.com

Thanks for the positive review, Brenda! We're so pleased to see you enjoyed your experience on Snug.

Beoordeeld met 5 van de 5 sterren

Really easy to use!

Really easy to use! Covers all the bases and make for fast and smooth communication. Very happy!

21 november 2023
Review zonder uitnodiging
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Antwoord van Snug.com

Thanks for the positive review, Kayla! We're so pleased to see you enjoyed your experience on Snug.

Beoordeeld met 5 van de 5 sterren

Great experience

Great experience using Snug. Well presented and easy to navigate.
Would recommend to all real estates.

3 november 2023
Review zonder uitnodiging
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Antwoord van Snug.com

Hi Ellee, thanks for taking the time to share your positive experience on Snug. Enjoy your new home!

Beoordeeld met 5 van de 5 sterren

It was easy to apply

It was easy to apply. Also, sending notifications when new houses available in the market.

31 oktober 2023
Review zonder uitnodiging
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Antwoord van Snug.com

Thanks for the positive review, Jins! We're so pleased to see you enjoyed your experience on Snug.

Beoordeeld met 5 van de 5 sterren

Super Easy! Super Efficient!

Super Easy! Super Effecient! I am impressed!

28 oktober 2023
Review zonder uitnodiging
Logo Snug.com

Antwoord van Snug.com

Thanks for the positive review, Conny! We're so pleased to see you enjoyed your experience on Snug.

Beoordeeld met 4 van de 5 sterren

Upload everything once and then just keep clicking 'apply'

There was a lot to upload and some of the option lists did not apply to us, so an 'other' option with explanation field would be useful. But overall it was easy to understand what was required and ultimately delivered a successful rental application. I liked that it lets you upload a photo of yourselves, too.

27 oktober 2023
Review zonder uitnodiging
Logo Snug.com

Antwoord van Snug.com

Thanks for the positive review, Anna! We're so pleased to see you enjoyed your experience on Snug.

Beoordeeld met 1 van de 5 sterren

Snug took me all the way to the end…

Snug took me all the way to the end only to find it would not accept my profile because I did not have a current AUS driver's license. How stupid is this as a multicultural country even though I am an Australian Citizen?

26 oktober 2023
Review zonder uitnodiging
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Antwoord van Snug.com

Hi Colin, we appreciate your concerns about the extent of information property managers request. Traditionally, property managers & agents have requested this amount of information to assess affordability and suitability of applicants. Please note you can delete your information at any time & reuse your profile for future applications! To find out more about Rental References on Snug, please visit our website: https://snug.com/manager/rental-references/. Thanks, and take care, Snug Team.

Beoordeeld met 5 van de 5 sterren

Fantastic experience with Snug.com

I was immediately impressed with the ease of navigation and user-friendliness of the Snug.com platform. It made the entire application process smooth and efficient. Your intuitive interface and clear instructions made it a pleasure to work with.

I was amazed by the quick and thorough assistance provided by your customer support team. Every inquiry was handled with the utmost professionalism, and I felt valued as a customer.

One of the most important aspects for me was the timely and consistent prompts and notifications from the platform. From submitting my application to receiving updates and feedback, I was consistently kept in the loop. This level of transparency made the process much less stressful.

Snug.com went above and beyond by providing a wealth of resources and information to help me understand the real estate application process. The comprehensive guides and tips were invaluable, and they demonstrated your commitment to ensuring applicants have all the information they need.

I'm thrilled to share that my application was accepted without any complications, thanks in large part to the support and guidance provided by Snug.com. It's evident that your team is dedicated to ensuring a positive outcome for applicants.

27 oktober 2023
Review zonder uitnodiging
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Antwoord van Snug.com

Hi George, thanks for taking the time to share your positive experience on Snug. Enjoy your new home!

Beoordeeld met 5 van de 5 sterren

Big smiles, a sympathetic ear and a rapid turnaround.

I can't believe how seamless this process was with Marshall White. From the moment I met the smiles of Property Manager, Ella, to the rapid turnaround in review and acceptance. I am extremely happy that Ella went above and beyond to help me secure this rental property. Thank you so much.

18 oktober 2023
Review zonder uitnodiging
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Antwoord van Snug.com

Hi Robbie, thanks for taking the time to share your positive experience on Snug. Enjoy your new home!

Beoordeeld met 5 van de 5 sterren

Helpful and user-friendly

Very user-friendly

16 oktober 2023
Review zonder uitnodiging
Logo Snug.com

Antwoord van Snug.com

Hi Kayley, thanks for taking the time to share your positive experience on Snug. Enjoy your new home!

Beoordeeld met 5 van de 5 sterren

The system is really easy to use even…

The system is really easy to use even for a beginner user like me and has linked with lots of common rental apps. Highly recommend!

6 oktober 2023
Review zonder uitnodiging
Logo Snug.com

Antwoord van Snug.com

Hi Mona, thanks for taking the time to share your positive experience on Snug. Enjoy your new home!

Beoordeeld met 1 van de 5 sterren

Nope

A gruelling and dispiriting application process, way too much data collected.

28 augustus 2023
Review zonder uitnodiging
Logo Snug.com

Antwoord van Snug.com

Hi Tegan, we appreciate your concerns about the extent of information property managers request. Traditionally, property managers & agents have requested this amount of information to assess affordability and suitability of applicants. Please note you can delete your information at any time & reuse your profile for future applications! To find out more about Rental References on Snug, please visit our website: https://snug.com/manager/rental-references/. Thanks, and take care, Snug Team.

Beoordeeld met 5 van de 5 sterren

Snugs user interface is the best

Snugs user interface is the easiest to navigate of all rental application management systems. I really appreciated their automated referee contact feature as I filled out my application. The brand Snug creates a deeper sense of care than dry brans like oneform or tenantoptions

25 augustus 2023
Review zonder uitnodiging
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Antwoord van Snug.com

Hi Jack, thanks for taking the time to share your positive experience on Snug. Enjoy your new home!

Beoordeeld met 5 van de 5 sterren

Easy app and handy

Easy app and see every step of processes

11 augustus 2023
Review zonder uitnodiging
Logo Snug.com

Antwoord van Snug.com

Hi Saint, thanks for taking the time to share your positive experience on Snug. Enjoy your new home!

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