SodaStream.com Reviews 399

Had a great experience with customer service rep Nina. She listened to the problem and quickly came up with a solution. Wow! That doesn't happen that often in today's world.

I ordered four replacement CO2 cartridges and had to really use them to be able to return them in the limited time they allowed. I returned them using the label that they supplied, with a tracking number they supplied. I had proof they were delivered, yet, they did not show them as being received. I had to send them the tracking that they supplied and they finally found them. What a pain.

On the rare occasion I need to contact Customer Support at SodaStream.com, I have to say that their representatives are all kind, knowledgeable, understanding and above all, helpful! I have been using SodaStream.com since the early 2021's and never a problem. (So, I have recently learned that I have ordered through SodaStream.com 37 times since 2021.)

I like SodaStream. Excellent product and service.

Representative Tracy was very understanding and helpful. She made a loyal customer feel appreciated.

We have used sodastream for many years. I have had to call customer service a few times. Each time my issue is resolved quickly and satisfactorily. I am a sodastream customer for life!

Absolutely love SodaStream. My husband got it for me for my home office and I have no idea how I lived without it. I got a damaged bottle in one of my orders, contacted customer service with pictures, and they replaced it without hassle.
I am a forever customer.

Love my Sodastream! I have a subscription and it’s so convenient. The customer service is top notch too.

We have a CO2 subscription. It works well, and when we've needed to deal with customer service for it, they've been responsive and helpful.

Always a prompt reply to an email and act like they appeciate my business. A pleasure to do business with.

I love the product. I had an issue raising the arm to install a new gas bottle. The device was defective. The support agent with whom I engaged was very professional and helpful and saw the issue with a video call. She immediately submitted a replacement order. I am very satisfied with support.

The support team at SodaStream is amazing! I had questions regarding exchanging bottles but hesitated asking because, Unfortunately, customer support today is all but dead. With most companies you are lucky to get any response at all. I needed to return the bottles so I chanced asking. The response was quick, enthusiastic, respectful, and the answers were complete! Hurrah for a great experience!!!

Listen, I don’t have time for "inconvenient." My life is already moving at 100 mph, and the last thing I need is the mental tax of remembering to buy club soda or the literal tax of hauling heavy, plastic-wrapped cases like a pack mule.

I made the switch to SodaStream, and it’s been a total game-changer. Here’s why:

Zero Latency Performance: I use the manual machine. No plugs, no batteries, no tech failures. Just raw mechanical power. It works because I work it.

Logistics on Autopilot: I’ve got the 3-cylinder subscription hitting my door every quarter. It’s one less thing to think about. I stay stocked, stay bubbly, and stay focused on the mission—not the grocery list.

Custom Specs: Store-bought soda is a roll of the dice. With this, I control the carbonation levels. Whether I want a light crispness or a "punch you in the throat" level of fizz, I make the call.

Eco-Warrior: Carrying huge cases of plastic bottles was cumbersome and, frankly, trash for the environment. Now, I’m saving money, saving the planet, and saving my lower back.

If you really want to level up, get a set of glass bottles for the fridge or stainless steel for the gym, keeps that fizz ice-cold and crisp for the "club soda purist" experience. Also, toss in some fresh lime or ginger root—it turns a basic drink into a high-tier refreshment without the sugar crash.

Fresh, bubbly, on-demand, and purely efficient. If you’re still lugging plastic bottles around, you’re playing the game on hard mode. Godspeed.

++ Their customer support team is a notch above - cant return the empty cylinders on time, no fuss, they extend gracefully.

Handled a redelivery to changed address. No hassle, frictionless

I've enjoyed their high quality syrups and CO2 refill service for years. My package arrived damaged with items missing and the customer service staff were quick to order replacements for what was lost. They have always been very courteous and customer-focused.

Levi was exceptional with his customer service skills. He walked me through the process and followed up to keep me informed. Very nice and courteous. Thank you!

For the past four or five years, I would schlepp my empty canisters to BB&B until they closed, and then I took them to Target. It was usually a drudge, but the last time trying to deal with a rude and dismissive Gen Z "manager" was the last straw. My search for other options led me to SodaStream's own subscription service. What a game changer. Getting four bottles each month with a paid return pickup service eliminates all the hassle. And to top it off, the customer service is 5 stars. Thanks Mckenzie (love the puns).

I am a long-time Soda Stream customer and have given Soda Stream machines as gifts. I was a bit more than disappointed when my deluxe Aqua Fizz/Glass carafe model stopped working after 2 years and 8 months of service. I was at the cross road--give up on Soda Stream altogether or buy in again with a whole new system (since both Aqua Fizz and my glass carafes are obsolete)? I would have left the brand if it were not for the excellent service of Sean (Sbonelo) Bhengu, my Customer Service Agent. Not only did he patiently listen to my complaint and answer my many questions, he offered me a discount without a sales pitch or pressure to change my mind. It was a moment of respect for my experience of frustration and a genuine interest in solving my problem. Highest regards to Sean and to the Soda Stream team for treating their customers with such subtlety and high regard.

Customer Service (Nicole) was phenomenal. I expected the worst and received the best. She understood the issue and very quickly resolved it.

My payment information was inaccurate, and I was unable to correct it online, 1 phone call, the representative was able to help me fix the problem.