Sofasuperstore Reviews 

Went to the middlebrook store today great service from Lauren really helpful and nothing was to much trouble and excited to have ordered our new sofa

Brandon was very supportive, helpful and gave lots of brilliant advice. We were offered a very reasonable package deal. Will be coming back for a sofa next!

Thanks for everything, Kathryn.

Brandon was fantastic, from the start to the finish.

Brill service from Max & Brandon,

Whole staff were great, would highly recommend, really good quality furniture too….

Good luck Max, you’ll do well…👍👍

Warrington Branch

Absolutely amazing company, Gary went above and beyond to help. Would highly recommend to anyone . We will definitely be back . Thank you again for all your help 🙏

Great experience. Gary the manager was amazing from start to finish. Talked us through all options and was so knowledgeable with evey aspect if the company and service.

Bought sofa from Joanne at Warrington. Very very helpful with design and materials . So pleased with colours chosen and all details referring to sale Would recommend Joanne at Sofa Superstore to anyone looking to buy furniture and needs help with choosing.

Popped into the Warrington Branch today not looking to buy anything. Seen a lovely sofa and it was a steel. Was served by Gary, service was second to none.
Overall great experience.

Ordered new sofa, wrong item deliverd after 5 days of chasing , emails, call s no response ,very poor to date I don’t have a delivery date for correct item. Brought through Amazon

I ordered a made-to-order sofa from Sofa Superstore which was delivered the week before Christmas, and it arrived completely wrong. After spending a lot of money on a custom sofa, I expected it to be made exactly as ordered, but it wasn’t.

It has now been 5 months and only in the last month has a replacement order finally been processed. In that entire time, I have had to do all the chasing myself. I am constantly being told someone will call me back, but no one ever does. Every update has come because I have chased them repeatedly.

The customer service has been absolutely dreadful. The woman I have been dealing with has been one of the rudest customer service representatives I have ever spoken to. She speaks to customers as if they are stupid, instead of understanding that people are upset because they have spent a lot of money and simply want what they paid for.

I have also been repeatedly promised some form of goodwill gesture because of all the delays, inconvenience and poor service, only to now be told I will not receive anything until the replacement sofa is eventually delivered.

Been told I’m ’priority’ and my new show will be delivered in 2-3 weeks, shock, it’s been longer than that and no one is answering the phone.

This has honestly been one of the worst customer service experiences I have ever had. Five months later, I am still waiting for the situation to be resolved. Poor communication, rude staff, constant delays and no accountability. I would strongly advise anyone thinking of ordering from Sofa Superstore to avoid them completely.

We came to Bolton store today with the intention to look round couple of stores before making our choice. But was attended to by one of the most outstanding sales representatives called Chris. He gave us warm reception and was very patient and attentive to all our request and eventually helped us to make our decisions. We were so happy & grateful for Chris help today.

Visited the Warrington store and was helped by Brandon. Really quick, easy and friendly service, would recommend! Thanks

A welcoming team at the Bolton Store. Michelle went the extra mile for us, showed great patience and took her time, and helped us pick the right sofa.

Left us to browse, then was attended to when needed. Thank you Michelle at Bolton

Gary was absolutely fantastic to speak to in the store today. We are moving house soon and was coming in to have a look around at potential sofas. Gary explained that they offer home buyers package. This instantly changed our minds and we wanted to secure our sofa today.
Gary, thank you for taking your time to fully explain everything. Making us feel welcome and being so helpful with fabric choices. We would highly recommend this store if you are looking to buy a sofa.

Gary and team are great at what they do they were very patient and helped us finding the best sofa.

Michelle at the Bolton store was great. This is our first time buying a sofa for our first house and she made the process easy and offered great advice.

Joanne at Warrington branch, so helpful in helping us buy our sofa and made it so easy! A credit to the company

Joanne in the warrington office was amazing. She was so helpful and assisted us to the best of her ability. A real credit to the company.

This was our first time buying a sofa so we came into store a bit apprehensive. Michelle was great with us and helped us out massively but without putting any pressure on us. Michelle gave great advice and we feel very happy and at ease with the purchase.